Public Mediation

My Claim vs. T-Mobile

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G. W. vs. T-Mobile (Headquarters)
12920 SE 38th Street, Bellevue, Washington, 98006-1350, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I canceled my service with T Mobile 2/9/26 and asked them for the tranfer pin , they were supose to unlock my phone so the new provider can activate their service.  I have talked with the new provider and went to the T Mobile store several times for the issue. It Is 2/16/26 and still they haven't unlocked the phone...."
...
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Claimant timeline (1) - Hide
  • 02-09-2026 — Canceled T Mobile
Additional Communication Between Claimant and T-Mobile (Headquarters) Hide
  • May 14, 2026, Claiming party added:

  • I purchased a cell phone 4/28/25. I discovered the phone did not have the Ram I asked for, so i had to return it for a new phone. I cancelled my service 2/9/26. The phone remained locked for 1 month and a day. i went to my new provider and they said the phone was locked. While T Mobile kept saying it was unlocked. The new provider took screenshots from the phone to provide to T Mobile, saying it was locked by the provider. Finally I submitted the information to head members of T Mobile; Caldwell Samantha, Mark Henry, and CEO Carter Alex. Something told me to mention the new phone, Caldwell asked me the name of my new provider and explained she would do a 3 way. I was added to the conversation after she had talked with my new provider. The new provider asked me a couple questions and the phone was activated. It was very obvious T Mobile failed to enter the new IMEI number of the new phone in their system. This caused the long delay of me getting my new service. They offered to pay 1 month of interrupted service but felt $ 200.00 was more reasonable for the unnecessary inconvenience and carelessness on their behalf.

  • May 14, 2026, Claiming party added:

  • Supported evidence from locked cellphone

What Claimant Wants Hide
Just make me happy!
Claimant invites T-Mobile (Headquarters) to make a fair offer to resolve this complaint.
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from T-Mobile (Headquarters). This claim will remain posted until resolved
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