Complaint History & Business Rating for United Airlines, Inc.

PO Box 06649, Chicago, Illinois, 60606-0649, United States.

Is this your business?
PeopleClaim Reliability Rating
Scale: A+ to F
  • Industry: Travel
  • Sector: Airlines
  • Employees: 84,000
  • Est. Yearly Revenue: USD 38.901 billion
  • Officer(s): Mr. Oscar Muñoz
  • Year established: 1926

What United Airlines, Inc. customers think NEW

Comments and Feedback from Users

  • Commented By:Patrick H.
  • Recommended:No
  • On:12-Jan-2017
Patrick H. says: They made us 24 hours late due to a faulty aircraft, they could have switched that day and gotten us out before the storm locked us in. Then they BLAMED IT ON THE WEATHER !
Had to eat meals on our own and find our own room for the night for 3 of us. Their service line was over 400 people and very LONG, so we did not spend the night in line to get nothing. They told us on the plane that all hotels were booked up already.
They made a small offer for our troubles and even the next day, the 3 of us had to sit in different parts of the plane, after they said our reservation was set for the next day and we would be put together. THEY LIED !
Respond. Click here if you're authorized to respond to United Airlines, Inc. customer comments or edit information on this profile.
  • Commented By:Kelly N.
  • Recommended:Yes
  • On:02-Aug-2016
Kelly N. says: I feel safe when I fly with United. However the flight attendants can be overloaded. I am glad they are listening to the customers and serving snacks again. My biggest complaint is the plane seats are too crammed together. I think that the incident that happened to me might not have been possible with bigger seats and more oversight by the crew.
Respond. Click here if you're authorized to respond to United Airlines, Inc. customer comments or edit information on this profile.
  • Commented By:Marcelo L.
  • Recommended:No
  • On:25-Mar-2016
Marcelo L. says: AVOID UNITED AIRLINES AT ALL COSTS. THEY WERE RUDE AND DISRESPECTFUL TO MY PREGNANT WIFE AND MY 2 YEAR OLD. THEY WERE POORLY RESPONSIVE TO MY FAMILIES COMPLAINTS. IF THEY TREAT A FAMILY LIKE THIS AND A PREGNANT WOMAN AND A CHILD... WHO WILL THEY NOT MISTREAT AND DIARESPECT?? USE YOUR MONEY ON A DIFFERENT COMPANY
Respond. Click here if you're authorized to respond to United Airlines, Inc. customer comments or edit information on this profile.
Rate United Airlines, Inc.
  • General satisfaction
  • Quality of products or services
  • Responsiveness to problems or complaints
  • Value for money
  • Professionalism
Would you recommend United Airlines, Inc. to a friend?
Submit Your rating and recommendation is not a claim filing. If you’re trying to resolve a dispute, please file a PeopleClaim here so that it can be properly communicated, negotiated and settled. Ratings and recommendations are usually not removed, although they may be subject to edit or removal.
Message from the PeopleClaim Administration: “Recently posted claims re-mailed to United Airlines on Dec 09, 2014”

United Airlines, Inc.’s Complaint History (13):

13 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    United Airlines-Dispute-#1454600

    For:
    • Problem with a service
    • Unreasonable delays
    Claimant says:United airlines needs to communicate more clearly with passengers during an emergency situation. "I don't know" is not an acceptable answer when there is major emergency impacting the travel plans of thousands of people. "I don't know" is not an acceptable answer when a passenger asks for the location of one's personal belongings and the date th...

Gain the power of numbers - Join PeopleClaim users negotiating with United Airlines, Inc. to resolve their complaints.


Resolve My Complaint
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim