Complaint History & Business Rating for Frontier Communications

401 Merritt 7, Norwalk, Connecticut, 06851-1000, United States.

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What Frontier Communications customers think NEW

Comments and Feedback from Users

  • Commented By:Pam V.
  • Recommended:No
  • On:18-Jul-2016
Pam V. says: No because problem of slow service has not been resolved and no refund of $ has been received for promise of hi speed internet
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  • Commented By:Judy S.
  • Recommended:No
  • On:14-Jul-2016
Judy S. says: Still fighting a final bill after FRONTIER breached my contract charging for video promotions once the charges were reversed.
Never get straight answers, ask for a supervisor no one calls back after being left on hold for hours.
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  • Commented By:John T.
  • Recommended:No
  • On:10-May-2016
John T. says: Still having problems, called in again to their 1-200-239-4430 trouble line The girl that answered wanted me to access the DSL through the hard wire connected to my laptop by entering 198.168.254.42 I did as requested but she could not understand that process has never worked from the time I started using Frontier. That problem has been reported to them several times, But she kept asking for me to try again. At this point I requested a supervisor & she said they were all busy & we should try again. This is the type of idiots they summit their customers to. After requesting about fifteen more times she got a supervisor "Reith" or so he said, then he said that he was hearing clicks on the line & hung up. It's a shame that they can do this to customer's, I personally hope that they go out of business, I know that won't happen because the FCC is as worthless as the rest of our government made up of thieves & traitor's .
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  • Commented By:Henry B.
  • Recommended:No
  • On:23-Feb-2016
Henry B. says: we are held captive by frontier for there are no other services available in our area and until we can get someone else we are at their mercy but we keep trying to get someone else
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Message from the PeopleClaim Administration: “All currently unresolved complaints against Frontier Communications mailed or re-mailed to headquarters on 1/19/2016.”

Frontier Communications’s Complaint History (14):

14 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    M.U. vs. Frontier Communications

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Overcharge or billing error
    • Problem with a service
    Claimant says:Back in April 2016 when Verizon re-labeled themselves as Frontier,  they had been taking our payment to Verizon and issued them for the new "and improved" Frontier Communications. Verizon Wireless notified us of Disconnection unless payment was made.  When I looked at our bill carefully I noticed we had a credit of $828.94  due to the miss-allocate...
    • Claim
    • Seeking:

    R.H. vs. Frontier Communications

    For:
    • "I just feel ripped off."
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:<p>We sold our house and moved in July of last year. We called all of our utilities and cancelled their services before the 9th of July 2016. Frontier Communications says we didn't call until january of 2017. When we get a bill my wife pays them, and did so until October resulting in an over payment of $515.35. We called and were told that it would...

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