Complaint History & Business Rating for Assurance Wireless by Virgin Mobile

PO Box 686, Parsippany, New Jersey, 07054-0686, United States.

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What Assurance Wireless by Virgin Mobile customers think NEW

No unresolved complaints againt Assurance Wireless by Virgin Mobile.
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Comments and Feedback from Users

  • Commented By:Elisia W.
  • Recommended:No
  • On:18-Nov-2015
Elisia W. says: Assurance Wireless outsources it"s Customer Service to out of USA workers. My experience with these was !. Being treated with disrespect and with no effort made to help me leave the conversation with my dignity intact. 2. I was openly lied to by the out of country person concerning the nature of Assurance Wireless, where it is headquartered,and that there was no connection between Assurance Wireless and Virgin Mobile Company. 3. No responsibility was taken for the errant training and misrepresentation by their employee. I spoke to a higher up in the chain of command with Sprint, the company providing the linkage for the Virgin Mobile and Assurance wireless networks. He did not offer anything other than reiterating that the employee had misrepresented the benefits available to existing Assurance Wireless Customers. He did say he would follow up on the misrepresentation of Assurance wireless by the Customer Service Department. My greatest hope is that corrections are made and future customers are spared an experience such as mine.
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Assurance Wireless by Virgin Mobile’s Complaint History (1):

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    • Claim
    • Seeking:

    My Claim vs. Assurance Wireless By Virgin Mobile

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Problem with a service
    Claimant says:I have bought 3 phone cards to top off my minutes. All 3 cards ended up in cash on my phone instead of minutes. I called the company to see why this was happening, they said because they have to be the ones to put the minutes on the phone. No where in the paper work does it say this. It very clearly states "buy virgin mobil top up cards and follow ...
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