Public Mediation

My Claim vs. Wyndham Vacation Resorts

R. B. vs. Wyndham Vacation Ownership
6277 Sea Harbor Dr Ste 400, Orlando, Florida, 32821-8028, United States
Amount Involved: $4,499.60
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
  • Notice: All claims not marked as closed as of 12/09/15 re-mailed to: Wyndham Vacation Resorts, Inc Mr. Franz S. Hanning 6277 Sea Harbor Drive Orlando, FL, 32821-8043 If you are the claimant, and the company contacted you personally to resolve this issue, please log into your response page, or contact us at support@peopleclaim.com, to ensure that the claim is properly closed. If you are the respondent, please log into your response page, or contact us at support@peopleclaim.com if you need assistance.
View less
Rate or Review on Wyndham Vacat...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (9) - View
Claimant says:
"Case Description: False advertisement of availability of resorts. False information about when we would be able to review our product. Customer service unacceptable.
On 09/05/2015 we sat through a "90 minute presentation" starting at 9:30 in the a.m. in exchange for a "free 3 day/2 night stay". We completed forms and listened to the presentation.We have a timeshare that is weekly and was told that we could deposit this with Wyndham and get points for this but would have to buy additional points of equivalent value of one of our deposits since we had a 2 bedroom unit that can be used as 2 single bedroom units or 2 rentals. I was guaranteed that they had availability due to their amount of resorts. I had a salesperson show me the availability to a resort I thought we might would go to in the near future as I also looked this up on my phone. He showed me numerous available units during the time frame I gave him. After a tour and talking with 3 different sales reps we were told that we couldn't get be guaranteed the price or sale after that day and a decision had to be made before we left because we had explained that we would like to think about it. We were told once we left that the offer wasn't available. By this time it was after 3:30 p.m. and we had 4 children at the "free hotel"waiting on us. We hesitantly signed due to being pressured by 3 salesman and the time frame after being there for 6+ hours. Our children, thankfully 1 is a teen and could watch the others, were restless and questioned a number of times how long we would be. We signed the papers and were told that we would be able to sign into an account by the information given to us on this day after 4:15. We were told that the person in the gifting department wasn't there and the free night certificate we were told we would receive isn't given at the facility but we would receive it in the mail. I sent a message to the salesperson Jade Conner Sept. 6 asking when we would get the info to register for perks rewards as I tried to go online and was unable to see an account or perks rewards account. She texted back that she wasn't at work and wouldn't be able to get back with me until Tuesday. On Thursday, she finally contacted me saying it takes a couple of weeks. On Sept. 23, Jade contacted us to see how we were doing. I responded promptly letting her know we had yet to receive any additional info on our account or the free night coupon that we were promised. She texted me that she would check on it the next day. On Sept. 23, she texted me stating that when my husband called the day before she wasn't available but that she would get us the information that we had requested. I was finally able to register online for an account during this week and attempted to find availability for the resort that we discussed at the time of sales. There was no availability online through Wyndham but the same place had plenty availability through Expedia and other sites. After a few days of searching and seeing that the availability didn't change I called the VIP reservation line on Oct.3. I was spoken to so rudely and treated as though I had no education. Upset, I sent Jade a message that I wanted her manager's number. She didn't respond. Finally, I called and contacted Sean Robey at the Sales facility in Myrtle Beach. He assured me he would have a manager call me back by Wednesday. On Thurs. or Fri., I contacted him back. We played phone tag. I told him I was disappointed in Wyndham and how the product had been misrepresented and wanted a refund of the 4,000+ deposit we put down. Again,he promised he would have someone contact me. I waited again. I placed 3 calls to the Wyndham number supplied on the BBB website to resolve this prior to reporting this. I was then redirected again to Tisha at oesbranson@wyn.com. We explained that there were 2 vacations that we looked at booking and there was no availability online with them but with other sites at the same location.She said we were outside our 5 day window to change our minds and although we were disappointed with the service and product we couldn't get a refund. Contract-28-1540872. Member-203224211. Price-20,200. Deposit- 4,109.8"
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Refund: Down payment and monthly payment Jan 31, 2016 $4,499.60
Just make me happy!
Claimant invites Wyndham Vacation Ownership to make a fair offer to resolve this complaint.
Cash total : $4,499.60
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Wyndham Vacation Ownership. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim