Public Mediation

W.E. vs. Virgin Mobile Usa Inc

W. E. vs. Virgin Mobile Usa Inc
10 Independence Blvd Ste 200, Warren, New Jersey, 07059-2730, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4602822
    • Amount Involved: 328.00
    • Filed On: Feb 21, 2017
    • Posted On: Mar 28, 2017
    • Complaint(s):
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"i cancelled cellphone service with Virgin Mobile in mid february having a balance of 328$ in my account. i called VM a few days later asking for a refund of my balance and was told that the account was closed and they could not provide a refund. i called back later and was refused again.
this is ridiculous THAT A LARGE COMPANY LIKE VM REFUSES TO HONOR INDIVIDUAL ACCOUNT CLAIMS."
Reply Have a similar problem?
What Claimant Wants Hide
What By When How Much
1. Refund: ACCOUNT BALANCE Mar 08, 2017 $328.00
Claimant likes
Respondent:
Cash total : $328.00
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Public Mediation
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  • Question: by Bob Mangione (755 points) — Import/Export, Travel A Lot, Talk To Everyone.
  • On: 03-29-2017
  • Did you cancel early and incur early termination fees?

    Or, does Virgin Mobile bill in advance or for service received?

    Virgin Mobile can't just keep your money without providing service BUT you need to check whether either of these two scenarios apply.

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