PeopleClaim helps resolve consumer and commercial complaints against businesses,
professionals, government agencies, or individuals by exposing bad business practices
and unfair treatment. Aggrieved parties are invited to use PeopleClaim's dispute
resolution process free of charge or choose premium options that may help resolve
United airlines needs to communicate more clearly with passengers during an emergency situation. "I don't know" is not an acceptable answer when there is major emergency impacting the travel plans of thousands of people. "I don't know" is not an acceptable answer when a passenger asks for the location of one's personal belongings and the date that those items will be returned.
Flight Scheduled for June 17, 2011 from San Francisco to Frankfurt, Germany. United Airlines Computer crashed. My baggage was lost for 2 days. The next available flight was June 20, 2011 which resulted in my arriving at my destination, Prague, on June 22, 2011. I had pre-paid for a Rick Steve's Tour and hotel accommodations in Prague.
The airlines was not forthcoming with information on whether or not to remain at the airport on June 17, 2011. As a result, I waited at the airport until 1:00 a.m., 6 hours after the time of my scheduled flight.It took 2 trips to the airport and several phone calls over a two day period to locate my luggage. No one was able to provide me with the exact location of my luggage until the evening of June 19, 2011.
My daughter had delays on her flight from Chicago to BWI. The delays extended so late that she had to pick up a flight in the morning. Through their customer service, I was patched to a reservations group who booked a room for her which I paid for over the phone. I received an electronic receipt for that transaction. The hotel never received the information because United Airline / Continental Airlines submitted the reservation throught Expedia. When my daughter arrived at the customer counter, they had run out of hotel vouchers. They gave her the number of Customer Service at the desk. I have now been going around in emails with United Airlines trying to get my reimbursement. They keep offering me vouchers which I no longer wish to have. My daughter has been on two flights with United Airlines this year with extensive delays and destroying personal property.
Get a public mediator profile. Anyone can apply.
Join our community and start resolving disputes — it's free and fast.
Let the PeopleClaim community help resolve your dispute.
Would you like to suggest how this case should be resolved?
Would you like to add a comment or solution?
PeopleClaim is a new way to resolve disputes online without lawyers or mediators.
By inviting suggestions from the public, disputing parties get ideas that can lead
to settlement – and the person(s) who contributed them can win a reward.
Here's what to do: Read the case (left side of page). Then go to the bottom of the
page and enter your suggestion in the space provided. Click the Solution button.
Your suggestion will be sent to both parties and will post on the claim. If the
two sides agree to settle based on your suggestion, you're eligible to win. Note:
Cash rewards may be split among more than one person if settlement depends on ideas
from more than one contributor. If you have a claim of your own to resolve, click here.