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Claim #1454600 against: United Airlines, Inc.

Customer / Client VS. United Airlines, Inc.

PO Box 06649, Chicago, Illinois, 60606-0649, United States


(seeking public comment)

  • Unreasonable delays
  • Problem with a service

Claimant Seeks: The claimant is willing to accept another offer from this party.

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The Complaint

What happened

Claimant's opinion: United airlines needs to communicate more clearly with passengers during an emergency situation. "I don't know" is not an acceptable answer when there is major emergency impacting the travel plans of thousands of people. "I don't know" is not an acceptable answer when a passenger asks for the location of one's personal belongings and the date that those items will be returned.

Claimant's opinion: Flight Scheduled for June 17, 2011 from San Francisco to Frankfurt, Germany. United Airlines Computer crashed. My baggage was lost for 2 days. The next available flight was June 20, 2011 which

  • Bad advice and/or instructions
  • Lack of disclosure
  • Delivery problem
  • Poor customer service

Claimant's opinion: The airlines was not forthcoming with information on whether or not to remain at the airport on June 17, 2011. As a result, I waited at the airport until 1:00 a.m., 6 hours after the time of my


What Claimant Wants

Terms under which United Airlines, Inc. can satisfy this claimant

Status:In negotiation(seeking public comment)

Claimant's Terms of Settlement to United Airlines, Inc.

Jul 13, 2011

Cash settlement

What By when How much
1. Compensation: 2 days of lost time and money searching the airport for luggage for Diane Johansen and Nancy Hansen Jul 21, 2011 $400.00
2. Refund: hotel accommodations, loss of Rick Steve's Tour cost, additional cost of traveling to and from the airport, meals for Nancy Hansen Jul 21, 2011 $1,203.12
3. Refund: hotel accommodations, loss of Rick Steve's Tour cost, additional cost of traveling to and from the airport, meals for Diane Johansen Jul 21, 2011 $1,203.12

Non Cash settlement

What By when How much
1. Upgrade: economy plus seating Jul 21, 2011

Make Me Happy!

Claimant is open to an offer.
$400.00 Principal amount:
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