Flight Scheduled for June 17, 2011 from San Francisco to Frankfurt, Germany. United Airlines Computer crashed. My baggage was lost for 2 days. The next available flight was June 20, 2011 which resulted in my arriving at my destination, Prague, on June 22, 2011. I had pre-paid for a Rick Steve's Tour and hotel accommodations in Prague.
Problem With A Service
- Bad advice and/or instructions
- Lack of disclosure
- Delivery problem
- Poor customer service
The airlines was not forthcoming with information on whether or not to remain at the airport on June 17, 2011. As a result, I waited at the airport until 1:00 a.m., 6 hours after the time of my scheduled flight.
It took 2 trips to the airport and several phone calls over a two day period to locate my luggage. No one was able to provide me with the exact location of my luggage until the evening of June 19, 2011.