Public Mediation

United Airlines-Dispute-#1454600

N. H. vs. United Airlines, Inc.
PO Box 06649, Chicago, Illinois, 60606-0649, United States
Amount Involved: $2,806.24
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1454600
    • Amount Involved: 2,806.24
    • Filed On: Jul 06, 2011
    • Posted On: Jul 21, 2011
    • Complaint(s):
      • Unreasonable delays
      • Problem with a service
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Statement of Claim
Claimant says:
"United airlines needs to communicate more clearly with passengers during an emergency situation. "I don't know" is not an acceptable answer when there is major emergency impacting the travel plans of thousands of people. "I don't know" is not an acceptable answer when a passenger asks for the location of one's personal belongings and the date that those items will be returned."
Reply Have a similar problem?
  • 06-17-2011 — Computer crash
What Claimant Wants Hide
What By When How Much
1. Upgrade: economy plus seating Jul 21, 2011 N/A
1. Compensation: 2 days of lost time and money searching the airport for luggage for Diane Johansen and Nancy Hansen Jul 21, 2011 $400.00
2. Refund: hotel accommodations, loss of Rick Steve's Tour cost, additional cost of traveling to and from the airport, meals for Nancy Hansen Jul 21, 2011 $1,203.12
3. Refund: hotel accommodations, loss of Rick Steve's Tour cost, additional cost of traveling to and from the airport, meals for Diane Johansen Jul 21, 2011 $1,203.12
Just make me happy!
Claimant invites United Airlines, Inc. to make a fair offer to resolve this complaint.
Cash total : $2,806.24
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from United Airlines, Inc.. This claim will remain posted until resolved
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  • Comment: by basilstar — Online mediator
  • On: 10-24-2012
  • My daughter had delays on her flight from Chicago to BWI. The delays extended so late that she had to pick up a flight in the morning. Through their customer service, I was patched to a reservations group who booked a room for her which I paid for over the phone. I received an electronic receipt for that transaction. The hotel never received the information because United Airline / Continental Airlines submitted the reservation throught Expedia. When my daughter arrived at the customer counter, they had run out of hotel vouchers. They gave her the number of Customer Service at the desk. I have now been going around in emails with United Airlines trying to get my reimbursement. They keep offering me vouchers which I no longer wish to have. My daughter has been on two flights with United Airlines this year with extensive delays and destroying personal property.
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