Public Mediation

Through the Country Door-Dispute-#8097109

A. R. vs. Through The Country Door
United States
Amount Involved: $331.94
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8097109
    • Amount Involved: 331.94
    • Filed On: Feb 18, 2013
    • Posted On: Mar 01, 2013
    • Complaint(s):
      • Customer service runarounds
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Company will not refund money for item they did not send. I have been calling since November and they tell me to continue to wait and that a "check is in the mail"."
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What Claimant Wants Hide
1. Payment due: Item NC52262 Feb 26, 2013 $131.94
2. Pay me for my time: 4 hours @ $50/hour Mar 06, 2013 $200.00
3. Other – Copy claim to regulators Feb 26, 2013 $14.99
4. Other – Pay for claim posting cost Feb 26, 2013 $7.99
5. Other – Physical delivery charges Feb 26, 2013 $2.99
Cash total : $357.91
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Respondent's Counteroffer

There has been no response to this claim from Through the Country Door. This claim will remain posted until resolved
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  • Comment: by Sarah Baxa — Online mediator
    • On: 03-03-2013
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  • Why was the item not sent? Was it sent and not received? Did you receive a tracking number? If you paid with a credit card, I would notify them that you are disputing the charge and work with them while waiting for this business to send a refund. I would also write them a certified letter requesting your refund. My other question is if you have made 7 phone calls, has that taken 4 hours? How did you come up with that rate? My concern is that although it appears they owe you the initial amount for the item not received, by posting this claim and asking for even more money, they may view that as excessive and perhaps drag their feet even more. Please review your claim and think about what would truly make you feel this has been resolved. If they finally credit you the initial amount and nothing further, would that be ok? What if they gave you a store credit for at least that amount? What if they sent you the item or an equivalent? All these might be possible solutions to consider. Good luck in resolving this claim.
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