"I signed up with Square to do my retail Store's credit card processing on August 9, 2012. With almost no questions asked of me or my business they started doing my store's credit card processing within 2 hours. All went fine the first week, they did what they advertised & deposited all monies from my credit card sales into my business account the next business day. The 2nd week was a entirely different experience! With no notice, no reason, no advance warning they stopped depositing all monies from my credit card sales into my business account. They continued taking my customers credit cards but stopped depositing the money into my account on August 17th, instead they kept all monies. I do approximately 35 credit card transactions a day, averaging approx. $1100 a day. Approx. 68% of all my sales are paid for by credit cards. All sales are made physically in my store, none are made over the internet, all credit cards are swiped and each sale gets a signature. I wrote Square an e-mail asking them why they stopped depositing my funds and I got absolutely no response. I found a phone number for Square, called and thought I could talk to a human or leave a message, that was not the case. The message says if you want to talk to someone hold on the line but after over 50 attempts I realized there is no one to talk to & each call ended up with being cut off and disconnected. I tried calling and e-mailing for days, I kept asking them why they stopped depositing my money. I finally stopped using Square around noon on the 24th of August. On that date, much later in the day, I received a computer automated letter, saying that they wanted certain documentation from me, business licenses, social security number or EIN numbers, tax permits, and details on my credit card transactions. Still they gave me no reason for withholding my funds. By the 24th of August they were withholding $8769.76 of my money. A few days later they e-mailed me another computer generated letter, saying they already e-mailed me the same letter on the 17th. They did not, that was a lie. They were now requesting all sorts of documentation, but not being specific enough. Did they want details on all the credit cards I had run since starting with them on August 9th? I had no idea but I couldn't get an answer or response again & still no reason for requesting such documents. They gave me no fax number, no address, nothing at all but the e-mail address. I attempted to scan all requested documentation but according tho them, they never received all the documents. I asked for a fax number, they e-mailed me a fax number that did not work. My transmission report said that Square's fax was not turned on!? No one has ever tried calling me, even though I've left my phone number on every e-mail that I sent. The following day they e-mailed saying that their fax was in working order. I checked & now it was working so I successfully faxed all requested documentation, business license, tobacco license, City License, detailed explanation on the last 10 credit card transactions run through square, etc. I faxed them everything they requested twice. I sent an e-mail to Crystal, the name on the previous e-mail to please confirm that they've received the requested documents, they never responded. I sent them two more e-mails that day, they still never responded. That was on the 14th of September. Since the 14th, I have sent them over 30 e-mails, asking why they haven't released my funds nor responded to any of my e-mails since faxing ALL requested documents. I have NEVER heard from "Square" AGAIN, and they have now been withholding my $8769.76 for well over a month, for absolutely no reason. I told them that I needed this money desperately to continue operating my store. I told them over and over that my employees must be paid, my rent, my operating expenses and my sales tax. Still no response. I also told them the truth, that my son has cancer, and I needed the funds to help pay for his cancer treatment, and still they have never responded or released my funds. They ignored all 30 of my e-mails I have sent this past week. That is a lot of money for a small business, and I have had to use up my savings. I need the money! I have worked very hard to make this money & to build my business from scratch. I started my business 6 years ago, and have never had a problem with my credit card processing company I used for 6 years. I only switched to save on processing fees. I am a legitimate business with all the proper licenses, etc. Please help me get my money released. I desperately need the money!"