release of my title

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Complaint(s) Involved (4) Hide
Bad Business Practices
  • Misrepresentation or fraud
  • Poor customer service

Claimant's opinion: I This was a $9,000.00 transaction. I would like to receive my title from the finance company. I paid off the RV in May and was assured that the title would be released. I have been told many times that is was, is and it is not. I have called repeatedly with completely different answers, but no results.

Problem With A Service
  • Bad advice and/or instructions
  • Delivery problem
  • Service wasn't completed as promised
  • Rude behavior
  • Poor customer service

Claimant's opinion: Each representative have a new solution such as my address for a fedex delivery that has never happened.

Contract / Agreement / Promise Dispute

Claimant's opinion: If I pay off the loan a title should be transferred to my name with in a reasonable amount of time

Customer Service Runarounds

Claimant's opinion: It is very difficult to get a representative unless you are spending money. The phone tree is horrendous. Each representative seems to have no idea about my account and must put me on hold for an extra long amount of time. The same response is that the title is not released and they would take care of it. A rep. claimed she would fedex the title today which cannot happen because WA is a electronic file state. She wanted proof that their check had cleared with a fax of the canceled check. This is contrary to what I have been told for the last 3 months that the account was closed and the title was to be released

Claimant's opinion:
What Claimant Wants
  • Claimant agrees to resolve this matter under the following proposed terms of settlement.
  • Status: In Negotiation
    This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
  • Santander Finance Company is asked to agree and settle or make a good-faith counteroffer, offer a rebuttal, or request additional information.
Just make me happy!
Claimant invites Santander finance company to make a fair offer to resolve this complaint (subject to acceptance by claimant).
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