Claim #3254980 against: Santander Finance Company

The Complaint

What happened

Bad Business Practices
  • Misrepresentation or fraud
  • Poor customer service

I This was a $9,000.00 transaction. I would like to receive my title from the finance company. I paid off the RV in May and was assured that the title would be released. I have been told many times that is was, is and it is not. I have called repeatedly with completely different answers, but no results.

Problem With A Service
  • Bad advice and/or instructions
  • Delivery problem
  • Service wasn't completed as promised
  • Rude behavior
  • Poor customer service

Each representative have a new solution such as my address for a fedex delivery that has never happened.

Contract / Agreement / Promise Dispute

If I pay off the loan a title should be transferred to my name with in a reasonable amount of time

Customer Service Runarounds

It is very difficult to get a representative unless you are spending money. The phone tree is horrendous. Each representative seems to have no idea about my account and must put me on hold for an extra long amount of time. The same response is that the title is not released and they would take care of it. A rep. claimed she would fedex the title today which cannot happen because WA is a electronic file state. She wanted proof that their check had cleared with a fax of the canceled check. This is contrary to what I have been told for the last 3 months that the account was closed and the title was to be released

What Claimant Wants

  • Terms under which Santander Finance Company can satisfy this claimant
  • Status: In Negotiation
Make Me Happy!
Claimant is open to an offer.
*In the event this company is operating under bankruptcy protection, see notice at the bottom of this page.

All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.

Help resolve this claim - Get good karma and earn points.

Get Free alerts when claims post in your area.
Get Alert
Learn more about PeopleClaim
  • What is PeopleClaim?
  • How does PeopleClaim work?
  • What kinds of claims can I file on PeopleClaim?
*Important: Claimants are advised that claims against a party operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.