Public Mediation

My Claim vs. Samsung Electronics America Inc.

L. H. vs. Samsung Electronics America Inc.
85 Challenger Rd Fl 6, Ridgefield Park, New Jersey, 07660-2118, United States
Amount Involved: Other terms
Complaint(s): Problem with a product
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2319752
    • Amount Involved: N/A
    • Filed On: Mar 10, 2017
    • Posted On: Mar 21, 2017
    • Complaint(s):
      • Problem with a product
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I purchase a 60" Samsung 1080p Led Smart TV for $1104.99 on October 31, 2016 with a
1 year Manufacturers warranty and I also purchase a extended after the factor warrant. My TV stop working and the repair people came out and took a picture, they didn't do anything else.
They sent the picture to Samsung for repair or replace. Samsung refuse to repair or place, Samsung said "the LED something was broken" I didn't do anything to cause it to break. What is a warranty for if not to repair or replace what it covers? This make the extended warranty no good, where they refuse to refund. I had the TV for less than 6 months and Samsung want repair or replace it. They said it was my fault, how can they know that, the repair people only took a picture. They didn't ask me how it happen. That's not right, Samsung can just take my $1104.99
with a warranty and extended warranty, that don't mean nothing."
...
Reply Have a similar problem?
Claimant timeline (1) - Hide
  • 03-05-2017 — 60" TV stop working
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: 60" Samsung LED smart TV Oct 31, 2016 N/A
Cash
1. Other – Pay for claim posting cost Oct 31, 2016 $7.99
2. Other – Physical delivery charges Oct 31, 2016 $4.99
Just make me happy!
Claimant invites Samsung Electronics America Inc. to make a fair offer to resolve this complaint.
Cash total : $12.98
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Samsung Electronics America Inc.. This claim will remain posted until resolved
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