Garcia vs. Priority Nissan Chantilly : $412.50

Abused and Exploited

    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Priority Nissan Chantilly
    • Claimant Seeks: View.
    • Claim #: 2302034
    • Amount Involved: 412.50
    • Filed On: Mar 08, 2016
    • Posted On: Mar 19, 2016
    • Complaint(s):
      • Overcharge or billing error
      • Bad business practices
      • Contract / Agreement dispute
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My brother took his car to be repaired at this facility. They completed work that was unauthorized, then one employee threatened to pay the mechanic extra to break the car and throw him off the lot unless he authorized work on the other door. (He had 2 front doors that wouldn't open from the outside.). My brother was there for over 7 hours. After refusing to give him a written estimate, they ended up charging him $412.50, requiring immediate payment when he was only prepared to pay the $150 diagnostic fee. The employee who was shouting at him, threatened him, and refused to let him speak to a manager, is named Stacy.

Complaint(s) Involved (3) Hide
Overcharge Or Billing Error
  • Wrongfully billed
Bad Business Practices
  • Excessive billing
Contract / Agreement Dispute
  • Unfair terms
  • Bad faith
What Claimant Wants
  • Claimant agrees to resolve this matter under the following proposed terms of settlement.
  • Status: In Negotiation
    This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
  • Priority Nissan Chantilly is asked to agree and settle or make a good-faith counteroffer, offer a rebuttal, or request additional information.
What By When How Much
1. Refund: all charges paid to date, including diagnostic charge Feb 19, 2016 $412.50
2. Other – Copy claim to regulators Feb 19, 2016 $14.99
3. Other – Pay for claim posting cost Feb 19, 2016 $7.99
4. Other – Physical delivery charges Feb 19, 2016 $2.99
Cash total : $438.47
Response from Priority Nissan Chantilly Hide
  • Priority Nissan Chantilly to claimant
  • Status: Rejected
    Respondent has rejected claimant's terms. This claim will remain posted until mutually acceptable terms are agreed to.
The claimant's settlement terms were rejected with the following explanation:
  • "The customer talked with the Service Manager (Sophal Try). He was very apologetic and understood the customer's concerns. The repairs were explained thoroughly and the customer was given a significant discount on his repair after they both came to an agreement on the charges and what was done. The customer seemed happy with the end result after the transaction was completed. "

This claim will remain posted until resolved.

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