Public Mediation

Piaggio/ Moto Guzzi Dispute

J. B. vs. Piaggio/ Moto Guzzi
Piaggio Group Americas, Inc., 257 Park Ave S Fl 4, New York, New York, 10010-7304, United States
Amount Involved: $13,000.00
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I purchased a brand new 2013 Moto Guzzi Stelvio NTX from a dealership at the end of 2014. I put around 900 miles on it, got a service warning, scheduled it for it's first service and to have the warning light looked into shortly thereafter. The shop it is in currently has seen the bike around 4 separate times attempting to solve the problem with it. The last time I dropped it off was on June 18, 2015. The bike is still currently in dealership possession. Repeatedly calling the dealership did not help my cause. I tried to contact Piaggio customer care through email and also by phone. My attempts to contact them have both remained unanswered 2-3 weeks later.

Under Oklahoma state law, the bike has qualified to be considered a Lemon for some time now. I request that Piaggio/Moto Guzzi purchase the bike back from me as per the OK state lemon law guidelines that allow for mileage and rid me of the headache that has been their product."
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What Claimant Wants Hide
1. Refund: Purchase price minus mileage (~2000 miles) Sep 03, 2015 $13,000.00
2. Other – Pay for claim posting cost Sep 03, 2015 $7.99
Just make me happy!
Claimant invites Piaggio/ Moto Guzzi to make a fair offer to resolve this complaint.
Cash total : $13,007.99
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Respondent's Counteroffer

There has been no response to this claim from Piaggio/ Moto Guzzi. This claim will remain posted until resolved
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