Public Mediation

U.G. vs. Perfectonlineshop Ebayin

U. G. vs. Perfectonlineshop (India) On Ebay - Coach Purses
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • Claimant Seeks: View.
    • Claim #: 26720
    • Amount Involved: N/A
    • Filed On: Apr 12, 2017
    • Posted On: Apr 23, 2017
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I ordered a Coach hanbag from them for $49.00.  The shipping cost was $25.00 on April 9, 2017.  They emailed me with a transaction # 20170408-19158.  They said my order was successfully placed but my final bill may reflect different charges other than $75.00 which was charged to my AMEX account.  I send them an email asking for a status of my record on April 11,2017. They have not answered my request and to this day they have not sent me any information about  any estimated delivery date. I sent them another email today, on April, 12, 2017.   I do not think I will receive my merchandise so I am requesting a refund.  I would appreciate a resolution of my problem as soon as possible. Thank you."
...
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Additional Communication Between Claimant and Perfectonlineshop (India) On Ebay - Coach Purses Hide
  • Apr 14, 2017, Claiming party added:

  • I do not want to make a complaint. My issues with the merchant has been settled satisfactorily. They have sent me notification my item is on its way. I will receive it within 7 to 12 days. Thank you for your prompt attentionto my problem. I do appreciate your excellent customer service.

  • Apr 24, 2017, Claiming party added:

  • I received a handbag in the mail today. It does not look like the handbag I ordered. It is coming from a person who lives in Shanghai, China. There was no information which I was privy to, when I ordered my merchandise that it was coming from an individual much less who lives so faraway in China. If I had known that fact, I would not have bought the handbag from the particular vendor. I want a refund for the cost of the handbag plus $25.00 postage also. I will mail it back to the person's return address in China on my own on Thursday. i would appreciate a prompt settlement of my claim. thank you for your help in resolving this matter.




    and I will mail it back spending

What Claimant Wants Hide
1. Refund: $75.00 Apr 25, 2017 $0.00
2. Other – Pay for claim posting cost Apr 25, 2017 $14.99
Cash total : $14.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from PerfectOnlineShop (India) on Ebay - Coach purses. This claim will remain posted until resolved
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  • 2
  • Contributed Solution: by J Petaluma On 04-25-2017
    View more
    If the claimant was sold a new Coach bag for $49, she should report the store to eBay for selling counterfeit merchandise More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 2
  • Contributed Solution: by Raven Tyler On 04-25-2017
    View more
    This problem should be solved easily with a customer service representative at coach so long as the purse was purchased directly with the brand. More...
If you are a party to this claim, click here.
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