Public Mediation

M.B. vs. Oge

M. B. vs. Oge Energy Corp
PO Box 321, Oklahoma City, Oklahoma, 73101-0321, United States
Amount Involved: $600.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4881055
    • Amount Involved: 600.00
    • Filed On: Jul 29, 2017
    • Posted On: Aug 09, 2017
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • Poor customer service coming from the supervisor
View less
Rate or Review on OGE Energy Corp
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I live in a (2) bedroom apartment complex at the Anatole on MacArthur in Oklahoma City, which is a fairly new apartment complex and have been here a little over two years. I tried to make a payment on July 28th, 2017 and was very blown away by my bill. For the past (2) years my bill has never reached more than $160.00 a month because I have a well insulated apartment and my air conditioner does kick on and off.
When I called the automated system to make a payment, it said that I owed $935.00 for this month and next month. Please keep in mind that I live in a two bedroom apartment. We were not on ANY payment plan and have not had our electricity cutoff at any point, which is so crazy about the whole situation. We pay our bill at the end of every month. When I called to report this obvious issue, I was met with what are you doing differently in your home and was assured that it was not their fault and the meter was not prone to making any mistakes. The supervisor said that the fault lies with us, even though I have been doing the same thing each month. I pointed out to the Natasha, which is the supervisor that I spoke with to look at my energy bill from the previous summers and compare them to now. There is NOONE in our complex whose bill is $935.00 for two months. People in the majority of houses don't pay that and some businesses who have air conditioner on a lot more than we do don't pay that. My husband pointed out that his OGE bill at his business is not even that much per month. We wanted it to be looked into ASAP, especially since the payment was due by July 31, 2017. Supervisor Natasha said that it would be a $75.00 charge for them to come out, even though she already had made up her mind that it was us who caused this enormous jump. There is no way the energy bill could be this expensive. There is clearly a problem and it's a possibility that someone else could be using our electricity and trying to make us pay the bill, there is something wrong with the meter, they added someone else's bill to ours, etc. They will not look into the matter unless we pay the $75.00. Who in the world would want to pay $75.00 when they already owe $935.00 for two months living in an apartment for two months of service???? OGE was very unhelpful in resolving this issue and told me very little about how this came about and was not knowledgeable about how it got to this point. The only answer is it is our fault for the $935.00 for two months of service and what you can do differently. The supervisor could care less about the situation and when I asked to talk to her supervisor, she refused to give me her boss's name and extension and the decision was final. We have no reasonable explanation for this matter and they are not trying to look into the matter. Please help!!!"
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Look at all possibilities of how this happened and reducing my bill to the proper amount and the correct amount. Aug 13, 2017 $600.00
Cash total : $600.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from OGE Energy Corp. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim