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Claimant's opinion: They advertise and have their sales people push 15 months same as cash promotion and push the information at you to entice you to sign up then are sneaky about when exactly the terms are due. It is unfair business practice to dupe the customers into this type of promotion then overcharge them
Claimant's opinion: They encourage online pay option and monthly email statement delivery and hide the interest charging practices within the statement, where you have to go try to find the access on their web site. It is searching and searching, but when you call customer service the only recourse the gave me was "this is just the way it is". Not fair
Is there any regulation regarding these types of practices. Seems real bait and switch to me, but as has been pointed out there is always two sides to every story.
I think the issue was that they told him verbally that there would be no interest charge but then they billed him based upon the fine print- which no one reads if the sales person gives you an assurance otherwise. But, yeah, some feedback from NFM and/or the claimant would be a big help. You'd think NFM would want to clear this up.
If they are going to admit fault and issue any refund, why not just completely satisfy this customer and refund 100% of the interest charges? Seems that would be the best way to resolve this.
because it appears their may be some fault on both sides. The sales person may have mislead the customer, but its also likely there was a some fine print disclosure about the interest charges. Also, its unclear when those charges were first discovered and if the customer tried to get them stopped at first discovery. Thats why I'm suggesting a 50/50 split, but it all depends on the facts of this case and its still a bit murky to me.
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