Nationwide Top movers-Dispute-#3500689

D. D. Vs. Nationwide Top Movers
750 Walsh Avenue, Santa Clara, California, 95050-2613, United States
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Claimant:

We contracted Best Movers of California on June 21 to load our household goods and move them from Hollister, Ca to Hendersonville, NC. We were told by scheduling the move 6 weeks in advance that we would get our belongings in NC within a week of our first delivery date. We scheduled the pickup for Aug 4 but they came 1 day late. Our first available delivery date was Aug 13. It is now September 19 and there has been no effort in the movement. We have called at least 3 times each week and each time we got the response from a rep "loading and moving in a few days". All of these were false as we followed up to see if the goods were loaded. Each time "in a few days". We were even told that a truck was leaving for NC but we ran out of room. Then another rep said that no truck was going to NC since August 5. Who is lying? What are we to believe? Now we get hangups when we call or put on hold for 30 minutes with no response. We have emailed and left messages for them to return calls. Never have had a returned call. We recently got a message on Monday saying that they are closed due to Jewish Holiday but we learned that was false. The same response came on Tuesday even though the message said Monday. False again. We are getting no communication from them now after numerous false statements and lies. When we try to leave a message now, the phone mailbox is "full".???
We feel they are holding our goods hostage as we have paid for the entire shipment ($9000) in advance. We can not get ahold of the head of the company to get the ball rolling. We have all our valuables (medicine, documents, furniture, clothes etc) in a warehouse (we think) in Santa Clara with no effort to move them to NC. We have been living with nothing for 6 weeks now and it is totally unacceptable. We have contacted the California Office of the Attorney General and the US Department of Transportation and the local agents for Best Movers and Nationwide Top Movers in NC and the only suggestion is to sue both companies. But that will not get our belongings here ASAP. We are in the process of filing a claim against the DOT of each company with the intention of getting a full refund and getting our belongings shipped to NC. How can these companies be allowed to lie on the phone and show disrespect on the phone with hangups and false messages? We will also contact their insurance companies to file a claim against them.

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What Claimant Wants By When How Much
1. Refund: breach of contract Oct 04, 2012 $9,000.00
2. Other – Copy claim to regulators Oct 04, 2012 $14.95
3. Other – Pay for claim posting cost Oct 04, 2012 $7.95
4. Other – Physical delivery charges Oct 04, 2012 $2.99
Just make me happy!
Claimant invites Nationwide Top Movers to make a fair offer to resolve this complaint (subject to acceptance by claimant).
Status: Seeking public comment/suggestions
This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
Cash total : $9,025.89
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  • Comment: by abovethewaves — Online mediator
  • On: 10-08-2012
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