Public Mediation

J.E. vs. Mercedes-Benz of Houston Greenway - AutoNation, Inc. 3900 Southwest Fwy

Doctor in Houston May lose her medical license due to Merces Greenway (Automation) refusing to service my warrantied car for 2 years and provide loaner car since this manager took over 2 years ago

J. E. vs. Mercedes-Benz Of Houston Greenway - Autonation, Inc.
3900 Southwest Fwy, Houston, Texas, 77027-7518, United States
Amount Involved: Other terms
    • Claimant Seeks: 4 non-monetary items.
    • Claim #: 3089161
    • Amount Involved: N/A
    • Filed On: Apr 28, 2017
    • Posted On: May 09, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (4) - View
"I have sufferred undue stress and emotionall duress for the last 2 years due to a new service mangaer 
refusing to service my car and provide a loaner car for my warrantied car. On April 15, 2017, I was abused by the service staff and was threatened by them with their calling the police. I now find out that they reorted me to the Texas State Medical Board and Have put me at risk for losing my medical license due to an outside"conflict which has nothing to do with medical care. "
...
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Claimant timeline (1) - Hide
  • 04-15-2017 — Scheduled appointment for service B on 2012 Gl 450 with a loaner . I was given loaner and about to drive off when an unknown woman came out and threw my belongings ut of loaner and said that they did not have a loaner for me.
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: Remove complaint to texas Medical Board May 01, 2017 N/A
2. Apology: I want a written apology from service manager and this unknown womankind for them to call the Texas Medical Board and withdraw bus complaint May 01, 2017 N/A
3. Change of policy: Service my car with loaner at Greenway where I bought it and which is closest to my home May 01, 2017 N/A
4. Change of policy: Replace recalled airbag May 01, 2017 N/A
Cash
1. Other – Pay for claim posting cost May 01, 2017 $14.99
Just make me happy!
Claimant invites Mercedes-Benz of Houston Greenway - AutoNation, Inc. to make a fair offer to resolve this complaint.
Cash total : $14.99
Non-cash: 4 items
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "I have statements from several employees stating Ms. Erlichman has made racist statements to our shuttle driver, calling him the "N" word. Also yelling vulgar words to different employees. I have a her on video tape almost hitting one of our employees with her car intentionally. The times we have tried helping her she keeps her loaner vehicles for extended periods of time and will not bring it back. She has also done some of these same things at other MB stores in town is know by them too. No one here are the store has called the medical board on her. If need be I can share the video and send statements from employees and a manager at another Mercedes store in town."

This claim will remain posted until resolved.

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  • Contributed Solution: by Brad Frank On 05-10-2017
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    The relationship between consumer and retailer is broken. To eliminate broken element here the consumer could have friend, family, co-worker take car to dealership to be serviced which satisfy's consumers needs. It also satisfy's the retailers needs. More...
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Is this a fair resolution?
  • Comment: by Claimant On: 05-10-2017
    View more

  • This is not even true. I never took a shuttle. I also have a video of incident but need to figure out how to upload it.

    My car had a scheduled warranty maintenance and loaner. It was unsafe to drive as the computer was malfunctioning not allowing the key to start or stop the car, 2 suspensions needed replacement and I had a 

    recall on Tacota airbag for 18 months and they have done nothing to replace it. A woman meade me get out of the loaner car I was given and said "we do not have a loaner for YOU". Dr.E

  • 3
  • Contributed Solution: by Raymond Covert On 05-10-2017
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    The feedback from the dealer and the claims of her racism and bouts with the shuttle driver/others are irrelevant to the service and warranty problem at hand. The dealer response needs to be of that of the car at hand.
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