Public Mediation

G.W. vs. Magicjack.Com

MagicJack was a Major disappointment. Ripped me off in made up, excessive fees. Phone service totally inferior!

G. W. vs. Magicjack.Com
5700 Georgia Ave, Po Box 6785, West Palm Beach, Florida, 33405-3712, United States
Amount Involved: $43.12
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1143600
    • Amount Involved: 43.12
    • Filed On: Feb 19, 2016
    • Posted On: Mar 08, 2016
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • "I just feel ripped off."
View less
Rate or Review on MagicJack.com
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I briefly used Magicjack for my home phone service. It was very substandard in that it didn't provide the basic features for my home phone service that I'd previously had. The Caller ID feature for incoming calls with Magicjack doesn't display the callers name--just numbers. They do not make that clear in any of their advertising. The Call Waiting feature doesn't display anything--no name or number just a sound that indicates another call is waiting. In addition to that, it could take up to 32 seconds for an outbound call I placed to begin ringing. I quickly saw that I did not want to continue with them as my home phone carrier. I purchased the equipment first directly from them not at a retail location.(they charged me a fee of $10.78 to port my number over to them from the phone carrier I had then). I called Magicjack to cancel my home phone service with them and that's when what I consider the real nightmare began(the average wait time for me placing a call to customer service was 41 minutes).

I was given a website to access to get the return label for the equipment. The website wasn't functioning. After another long wait to speak to customer service, I was emailed the information that would need to go inside the package with the equipment--no return label was ever given to me. In that phone call I requested that my number be ported over to my future home phone carrier. Two days later, I got an email from my future phone carrier stating Magicjack was refusing to port my number because they needed the pin number from the account I had with them. Livid, I quickly made sure my future phone company had the information necessary to complete the port of my number. The next day, I got another email from my future home phone carrier saying Magicjack was refusing to port my number over because they needed my account number. I was beyond frustrated at that point, but didn't know it was going to get worse. I provided my future home phone carrier with my Magicjack account number immediately. The next day I finally got an email from Magicjack with a link in it for me to use to complete the port out process. Clicking the link took me to a page that said there was a $30.00 fee to complete the port out of my number--then an additional $2.34 administrative fee. In all of the 'bad business deals' I've experienced this tops the list. I would like this transaction to be reviewed for the fairness of their business practices. I paid the fees because they would not port over my phone number until they were paid. My hope is that their policies will be seen for what they are--highway robbery..."
...
Reply Have a similar problem?
Exhibits View
What Claimant Wants Hide
1. Refund: Excessive fees for phone number port Feb 22, 2016 $43.12
Cash total : $43.12
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from MagicJack.com. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim