Public Mediation

Macy's-Dispute-#4195947

N. D. vs. Macy's Inc (Headquarters)
7 W 7th St Fl 8, Cincinnati, Ohio, 45202-2468, United States
Amount Involved: $24.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 4195947
    • Amount Involved: 24.00
    • Filed On: May 14, 2013
    • Posted On: May 25, 2013
    • Complaint(s):
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On April 29th I tried to order a Lauren Ralph Lauren Handbag, Bexley Heath Classic Tote Web ID: 749924 on Macy's.com using the FRIENDS discount code. The code was for 25% off with free shipping which would bring the cost of the item down to $224. I entered my credit card and the code and the item rang up at the adjusted price, but when I tried to hit submit the page just refreshed and blanked out all of my purchasing information. I tried again and it did the same thing and I could not complete my order. I even tried it on a different computer, but same problem.

I then emailed customer support (order number KMM71757721I15977L0KM) and Lyka Marie Benedictos responded and said that I just needed to call in by phone- for credit card security- and they would re-submitt my order at the adjusted price.

But when I called back in the woman on the phone told me that they could not give it to me for the adjusted price because the sale had ended. I explained that I knew the sale had ended, but since there was a problem with the Macy's website I had been promised the same price out of the sale dates. She once again said she was unable to complete my request, even when i gave her the name and context of my previous email from customer support. I asked to speak to her supervisor, who she said was not available. I informed her that I would be filing a complaint. She said there was nothing she could do and ended the call.

I then emailed customer service one more time expressing my frustration and Danmenlyn Lapay responded and said that there was only a 14 day adjustment period. However, this is totally irrelevant since I was never even able to purchase the bag at full price."
...
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Additional Communication Between Claimant and Macy's Inc (Headquarters) Hide
  • Jun 03, 2013, Claiming party added:

  • I managed to order the bag during another sale, but even then I had the same error on the site. I had to call in to place the order which took considerable time. I have now got the bag, but I would still like for Macy's to look at fixing the glitch on the site so that other people will not have to go through the same trouble and I would like them to recognize my problem. I have yet to receive any sort of recognition from them that the error was their fault.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Complete project: I'd like to be able to buy my bag at the discounted price May 29, 2013 N/A
Cash
1. Pay me for my time: $12/ hour for 2 hours spent dealing with customer service May 29, 2013 $24.00
Just make me happy!
Claimant invites Macy's Inc (Headquarters) to make a fair offer to resolve this complaint.
Cash total : $24.00
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Macy's Inc (Headquarters). This claim will remain posted until resolved
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