PeopleClaim helps resolve consumer and commercial complaints against businesses, professionals, government agencies, or individuals by exposing bad business practices and unfair treatment. Aggrieved parties are invited to use PeopleClaim's dispute resolution process free of charge or choose premium options that may help resolve disputes faster.
Claimant's opinion: RETALIATION
Copy of detail itemize receipts from landrover showing they remove differential and failed to replace oil in it prior to delivery to customer of which they denied until it was broght to their attention following the life threatening incident with the vehicle. Warning lights video to follow.
copy of G-mail sent to Mrs. Infante, communicaition begin in Septemer and continue thoughout. Mrs Infance states she does not want the vehicle and will offer detere me from maiking an appointment. Mrs. Infante Perez also states they do not accept third party insurance except land Rover extended warranty only. I am unsur this is the thrught. THe G-mail breakdown shill demonstate to you the multiple email conversation with Mrs. Infance, this does not include verbal conversation. Mrs Infante is lying about the situation. I have continuously speak or email kathleen, however she refuse to have me schedule an appointment. As you can see by this e-mail i am uploading this will shows dated back to September 16th for notification sent to consumer protection as well as Mrs Infance. State receive all email, MrS infante denies receipt of the email, some one need to check and supeona her email and the thruth will be found. Mrs. Infance want this writer to go away and not to mention any problem wit the vehicles at which she states Landrover has spent 28,000.+. They did notice the codes on the dash if they drove the vehicle 500miles before returning it to me. I notice approximately 2 week after and continue to communiate via phone and email regarding safety. Mrs Infante was verbally told the reading on the dash during a conversation with me and still did not want to make an appointment, at all cost she did not welcome any repair on the vehicle not even to re-assess the situation. I did ask due to the safety of the vehicle and she turned a blind eye. I believe after my explanation to kathy about the code I was looking at during getting out of the driveway and stuck in oncoming car and unable to move on occation and also concerns for my personal safety. I am currently uploading the G-mail communication on the sent tab and whom ever is ready this please take a look at the date of communication and the orange dots are the video portion sent to Mrs Infante. Remember State of CT consumer protection received the videos and called the same day and kathy continue to deny receiving. Kathy cat and mouse game, I am sure the plan was not to acknowlede the receipt of the video so we are not accountable. I am uploading presenty GT mail copy of sent mail and the video pic kathleen infante may not want anyone to see. I suspect she knew what it meant and still put my life at risk to obsolve themselves of any responsibility. Kathy did say to take the vehicle to any shop to repair and it wont affect the warranty, i am currently working on the transcript of the phone all.
Another copy of email to show communication with Kathy in emails and not counting the countless conversations.
Here is the video pic that I captures many times and sent to Kathleen Infante via email and consumer protection. Consumer protection receive video with email approx 8 times and called me back say day. I was on the phone back and forth the Mrs Infante who claims she did not receive the email. This a code the vehicle displayed to me. I attempted several times to communicage my concerns with Mrs Infante, She stonewall me and would not book an appointment for the evaluaiton of the car. I have six video of occurance and pleaded with Mrs Infante to assess the vechile and she would not. Kathleen Infante has determine not to honor the warranty on the vehicle and e-mail to follow of the harsh and disrespectfjul behavior. This was clearly retaliation for the previous incident. Landrover has decided they did not want to fix the vehicle by any mean necessary even if it mean loss of life and put the customer safety at risk. More video of the car codes to follow
Attaching audio
These document is proof of landrover nirth haven negligence.
"Judith Burchell brought her vehicle to be serviced for a noise from the engine. During the time her vehicle was being repaired her extended warranty expired. When it was determined that the engine needed replacement, Land Rover North America agreed to cover the repair as a form of Goodwill consideration. The cost of parts and labor was $28,000. Ms. Burchell was not asked to pay anything toward the repair. The vehicle was road tested for 500 miles prior to returning it to Ms. Burchell. The extensive road test was performed to be sure there were no issues with the vehicle and to insure she would be happy with it when she got it back. When Ms. Burchell called 3 months later to say the vehicle had "broken down" she could not clearly explain what had happened. During one conversation she said "the engine fell out on the street". It is now clear that was not an accurate statement. She said she had it towed to Pep Boys and then subsequently to an independent garage. After several attempts to contact the garage it was stated that "the axles were shot". In an effort to understand the cause of failure, a written statement was requested from the repair shop. Ms. Burchell was insistent that the failure was related to the engine repair. In their statement the independent shop claimed that they had "replaced axles" and after road testing the vehicle heard a noise from the front differential. They claimed the front differential had been "left empty" of fluid at the time of the engine replacement.Ms. Burchell insisted that the vehicle be towed to Land Rover North Haven. She was told that Land Rover North Haven would not be participating in any further repairs on the vehicle for the following reasons: 1) The vehicle was driven for 500 miles before it was returned to Ms. Burchell. If the front differential had been empty it certainly would have presented as an issue during that time. 2) A shop other than Land Rover North Haven installed axles. They could have left the differential fluid empty, used the wrong fluid, or used the wrong axles.Due to the fact that Land Rover North Haven was not the last shop to touch the vehicle, and two other shops worked on the vehicle in the exact area that they are claiming is the problem, Land Rover North Haven is not accepting liability in any way."
This claim will remain posted until resolved.
Of course Land Rover should have replaced the engine if the extended warranty expired only while the Land Rover was already in for repair. That doesn't count as a 'goodwill consideration' in my view.
I'm curious as to how many miles are on this Land Rover, and whether it was purchased used and/or had been in an accident. My family and I all buy cars new and then put substantial mileage on them - usually 150,000 miles to 200,000 miles - before replacing them. None of us have ever had either engines or axles go out. Unless the car had been in a bad accident, it doesn't sound at all satisfactory.
In this case, Land Rover North Haven and whatever shop replaced the axles are both protecting themselves against liability.
I'm certainly not an expert on mechanical issues, so my only suggestion is that the claimant find one. I would find an independent master mechanic, preferably one experienced with Land Rovers, and ask for a written opinion on the likely scenario. You would have to pay for this, but it could be taken to court if necessary.
Other questions I would have:
How much will it cost to make the repair? Does the claimant want the car repaired or is she so uncomfortable with the car at this point that she wants to trade it in?
Was the engine new or rebuilt? Should Land Rover have seen that the axles were failing - if they were failing; I'm not clear on that - while repairing and then driving the car for 500 miles? How many miles did the claimant drive the car before the break-down? Is the mileage notated before and after each repair?
As I understand it from googling the problem, there are plenty of warning noises when axles are beginning to fail.
I think the claimant needs to create a really thorough timeline that includes mileage; something like.
8/14/18 Land Rover delivered to North Haven; Mileage was X
9/14/18 Claimant picked up Land Rover with new engine; Mileage was X
9/21/19 Claimant reported knocking sound....etc.
Then get it to the master mechanic. Which party does he or she think created the differential problem?
If that can't be determined, then the claimant may need to take both parties to Small Claims and ask for them to split the repair cost, or (depending on the cost of repair) simply write the whole ghastly experience off and decide never to buy another Land Rover.
Return to case
Edit your profile (Your profile is 35% complete.) [FYI, you'll get a 100-point bonus when your profile includes your picture, a mini-bio, and one "knows-about" topic.]
40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
Paralegal
Former ATIP Intern, occasional contributor and moderator
S/W Developer At Ruhi Consultancy Services
I'm an indian NRI studying law.
I Love Me
BA Michigan, future JD from USC
Law Student at USC Gould School of Law
Law student at USC (LLM program)
Arbitrator, Mediator, With MBA, Master Of Dispute Resolution & Real Estate Broker License
Consumer Advocate
Consumer tech
Law student
Online mediator
Import/export, travel a lot, talk to everyone.
I love helping people resolve complex problems and seeing justice served.
Corporate & Entertainment Attorney // Arbitrator & Mediator
Marquette University Law Student
Software Engineer, Technical Architect, SEO
Auto Dealer
3rd Year Law Student with an interest in healthcare law
law,finance,internet
I Love Helping Mediate Cases In Real Estate, Investments And Divorce
Software Engineer
Covert & Covert LLC
Mediation student. Disputes shouldn't end up in either court or acrimony.
Medical doctor; research expert; justice advocate
Retired Lawyer. Now mediating civil cases in Europe
paralegal with 8 years experience in consumer and personal injury law
MASTER student in Conflict Resolution, Mediation Training, Business Negotiator
engineer, mediator, cricket fan
Owner at Economic and Financial Technology Consulting LLC
I graduate from law school in 2 weeks. I have taken mediation and negotiation classes.
Sxsxs
welcome to hell ...
I'm a soliciter in the UK.
Co-Editor-in-Chief at USC Business Law Advisor
Representing The Interests Of Individuals By Investigating & Addressing Complaints.
An LLM Student who loves helping people resolve their disputes through a fair process.
CEO and Co Founder of PeopleClaim.
Pre Law Student
Law Student in Los Angeles, CA looking forward to helping solve people's issues.
A business owner who believes in integrity and honesty in practice.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas vel nibh ut risus euismod fermentum. Vestibulum tincidunt ipsum lorem. Donec vehicula scelerisque urna, ut convallis elit finibus vel. Mauris a vehicula est. Donec fringilla at neque et pharetra. Sed gravida ultrices ex.
Get a public mediator profile. Anyone can apply.
Join our community and start resolving disputes — it's free and fast.
Let the PeopleClaim community help resolve your dispute.
Engage the other party and use powerful tools to negotiate the best resolution.
Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.
Lets you mediate your case privately with the help of our professional mediators and industry experts.
Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.
I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe
Would you like to suggest how this case should be resolved?
Would you like to add a comment or solution?
PeopleClaim is a new way to resolve disputes online without lawyers or mediators. By inviting suggestions from the public, disputing parties get ideas that can lead to settlement – and the person(s) who contributed them can win a reward.
Here's what to do: Read the case (left side of page). Then go to the bottom of the page and enter your suggestion in the space provided. Click the Solution button.
Your suggestion will be sent to both parties and will post on the claim. If the two sides agree to settle based on your suggestion, you're eligible to win. Note: Cash rewards may be split among more than one person if settlement depends on ideas from more than one contributor. If you have a claim of your own to resolve, click here.
You can submit up to three solutions / rebuttal, you would like to settle or to be voted on.
Add your solution / rebuttal: