Home Retention Center-Dispute-#2051259 : $2,127.08

    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2051259
    • Amount Involved: 2,127.08
    • Filed On: Jan 15, 2013
    • Posted On: Jan 26, 2013
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Complaint(s) Involved (6) Hide
Bad Business Practices
  • Misrepresentation or fraud
  • Negligence causing harm
  • Poor customer service
  • Poor quality
  • Unfair practice
Problem With A Service
  • Bad advice and/or instructions
  • Bait and Switch
  • Service wasn't completed as promised
  • Poor customer service
Contract / Agreement / Promise Dispute
  • Inadequate disclosure or misleading information
  • Lack of communication
Overcharge Or Billing Error
  • Wrongfully billed
  • Lack of disclosure or disinformation
  • Lack of communication
Customer Service Runarounds

Claimant's opinion: I left dozens of calls for Walter Sullivan and Aubrey and except for one call back never heard from them once the problem began.

"I Just Feel Ripped Off."

Claimant's opinion: This company took my money, did not do what they promised, did not answer my calls, did not refund my money. They scammed me and have probably scammed others.

Claimant's opinion:

This company scammed me. This company worked in affiliation with the Payment Reduction Cntr in S.Francisco. I was working with both companies regarding a HAMP modification mortgage. I sent in all the paperwork and information required.
They told me they had been able to get it approved and I had to send a money order in the amount of $1,877.00 in order to pay the legal firm that was trying to foreclose on my property. That was sent on October 15, 2012.

On November 28th I received a letter from the Supreme Court of Albany from One West Bank (my mortgage company) for a settlement conference regarding my foreclosure. At that point I called this company to ask what was going on. I had thought they had approval and had sent my money over to the legal firm that was representing my bank. I also called my bank to explain to them I had been working with this company (along with the Payment Reduction Company located in San Francisco) and they should have all the paperwork. The bank stated they had no paperwork in their files whatsoever.

Since November 28th I've been trying to get this resolved with the Home Retention Center and the Payment Reduction Center. My contact at the Home Retention Center is Walter Sullivan who has successfully ignored dozens of my calls. I did speak with him a couple of times and each time he told me there was just some kind of mistake and everything was being taken care of. For over a month he has strung me along and when I asked for my money back I was told I had to fill out forms. These forms were never sent.

I've left messages, I've tried to get the name and phone numbers of the head of the company or higher managers and I was not given any.

I am seeking the resolution of a refund of $1,877.08. This company has scammed me and other consumers have to be aware of this.

What Claimant Wants
  • Claimant agrees to resolve this matter under the following proposed terms of settlement.
  • Status: In Negotiation
    This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
  • Home Retention Center is asked to agree and settle or make a good-faith counteroffer, offer a rebuttal, or request additional information.
What By When How Much
1. Refund: money sent Jan 30, 2013 $1,877.08
2. Pay me for my time: 5 hours @ $50.00 Jan 30, 2013 $250.00
3. Other – Copy claim to regulators Jan 30, 2013 $14.99
4. Other – Pay for claim posting cost Jan 30, 2013 $7.99
5. Other – Physical delivery charges Jan 30, 2013 $2.99
Cash total : $2,153.05
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The PeopleClaim community includes volunteers who are passionate about justice – consumer advocates, legal professionals, people with knowledge of specific industries and trades, and anyone who has useful suggestions to help disputing parties resolve a case.
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  • Comment: Contributed by Carla On: 06/06/2014
  • I too was scammed by them. However, also we sent a cashiers check in the mortgage company's name they cashed the check. There has to be something additional wrong with this picture.

  • Comment: Contributed by Andy L. On: 05/19/2014
  • I have had the same experience. How can I get my money back? Andy Lund 919-201-7119

  • Comment: Contributed by Jennifer S. On: 01/27/2013
  • Unfortunately, a lot of these companies that propose an option of foreclosure or mortgage relief do tend to be scams, or not necessarily following the rules and regulations of the states that they reach into to operate under. In this circumstance, if you have not already, you should contact the Attorney General’s office for your state. There is also a process for reporting these companies, available through www.loanscamalert.org, which also has a large amount of information available to help homeowners currently going through foreclosure. Also, you stated that you received a notice of settlement conference. If you have not already taken advantage of this option, you should contact the court and let them know that you were under the impression that a third party company was working on this for you, and that you would like to be included in this option. That settlement conference is supposed to help evaluate you for home retention options to avoid the foreclosure.

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