PeopleClaim helps resolve consumer and commercial complaints against businesses, professionals, government agencies, or individuals by exposing bad business practices and unfair treatment. Aggrieved parties are invited to use PeopleClaim's dispute resolution process free of charge or choose premium options that may help resolve disputes faster.
Claimant's opinion: After learning what was going on I resigned to my manager and explained why. I have very strong business ethics and my integrity is everything. I feel we are outright steeling from folks and I will not have my reputation tarnished because of the unethical business practices by Kay and Joe the owners of Herbal Therapy Wraps.
Claimant's opinion: I spoke to Kay about why I was shorted in my pay and she explained that it's there policy that she deducts 15 minutes a day for breaks, plus 30 minutes a day if you work 6 hours and 1 hour if you work 8 hours she said it is the law. I explained to her that I was senior management with a Corporate America company and the law is that the employees are entitled to a 15 minute break, and a 30 minute lunch if they work 6 hours and 1 hour lunch if they work 8 hours. NOT for her to deduct that amount especially if the employees are not getting a break/lunch. I brought to her attention if they are going to have a policy like that it should be in writing and verbally explained to the employees and not a surprise when they receive their checks. I then continued to explain that we are so busy we never get a lunch or even a real break. Kay stated that she doesn't know who works hard and who slacks so she needs to deduct from everyone's pay so she won't get in trouble. I then explained to her that as a business owner she needs to be fair, firm and consistent across the board and I understand that, but I completely disagree with how she is going about it because what she is doing is not right. She expects her employees to work hard for her and make her money while she is taking their hard earned money away unrightfully. I then said, so what you are saying is that we should block time out in the schedule so everyone will actually get a break and lunch and she said, I wish you guys would do that. When I spoke to the other employees about blocking time off I was told they have tried that but Kay will go in and schedule wraps so we never get a break or a lunch.
Claimant's opinion: See explanation in complaint and attachments for documentation on business practices.
Claimant's opinion: 1. The water to solution ratio is so diluted and was confirmed it will not do a thing for the clients. 2. Company policies are not written nor are they verbally explained.3. They deduct hours and change the time on time card without notifying the employee.4. They short pay in commissions and say it is an oversight.
The response from Herbal Therapy is completely false. 1. I was never told that my pay would be corrected in my next check. What I was told by Kay is that moving forwarded she will take care of me on the side like she does the manager for deducting the 15 and 30 minutes. I had reached out to my manager and have not gotten a response from her regarding any last paycheck to pick up. I was informed that she is not allow to communicate with me.2. Coping client records is not correct. We need to send out thank you cards to our clients and those are the records that were copied and I was taught to do that in my training.3. This is only partially correct. They do have a complete list of what herbs are used in the solution. However, Alice is backpedalling because of her long relationship with Joe and Kay. I have a voicemail from Alice, Herbal Therapy's vendor plus I have witness's from my actual conversation where Alice was very firm on her different solution's and how they are to be mixed and that she does not tweak it in anyway. Her words when asked if you can mix 1 cup of solution to 5 gals of water was "absolutely not! It won't do a thing that is 640 oz do you know how much 5 gals is?"4. Joe has called me twice and I have saved those voicemails as well. I have called him back a couple of times, but as I said in my original claim is that I would not have a conversation with Joe unless there were witness's present. Therefore, when he would return my call I would not take it if my witness's and I had already parted ways. 5. Paige is not a reliable source because she is currently negotiating with Joe on purchasing the Akron location and does not want the public to know that they are stealing from their clients.
A couple more points I forgot to make:6. 4 of the 10 people I am requesting a refund for are my friends and they stopped going immediately. The remaining 7 were not notified about my findings until after I filed the complaint with the BBB. I highly doubt they are still going for the wraps, but if they are continuing to still go that is because they are being lied to with the information Joe has provided in his rebuttal and they believe them.7. As to Sara's statement. I am wondering how this claim is affecting all three locations and her reputation seeing it is not public knowledge as of yet. The only people aware of this claim at this time are my 10 people (7 of them are just now being made aware of the circumstances), another employee who was let go due to low funds and Kay, Joe and those they shared it with.
"Reference: Claim #3349619-205052Tami Pace did bring the discrepancy of her check to Kay’s attention and Kay realized that a mistake had been made. Tami was told that the mistake would be corrected on her next check. Herbal Therapy issued Tami’s last check, with the corrections, but to date Tami has not returned her keys or collected her last check. Also it was discovered that Tami and another employee had copied our client records which includes names, addresses, telephone numbers and email addresses. These two factors resulted in Herbal Therapy needing to change the locks on our business at a cost of $249.00.For over nine years, Herbal Therapy has had the policy and procedure of deducting fifteen minutes for work shifts over three hours and thirty minutes over seven hours. This is to allow employees to make personal phone calls, smoke breaks, or whatever other personal business needs to take place.Our solution is a standard solution that has additional herbs added before it is shipped to us. Our vendor has a standard label that doesn’t state these additional herbs. We do have a complete list of the herbs in our solution that is given to our employees and any customers who ask. If we didn’t add the additional water, our clients may become toxic from the higher concentration of herbs which may result in becoming ill.Joe and Kay have both talked to our vendor, Alice. She stated that she did not talk with Tami. Alice thinks one of her employees posed as her.I, Joe, Have never met or spoken with Tami Pace. I have tried to reach out to her personally to see if i could assist in solving this matter but she would never return my calls. I am appalled by the situation. I have been in business for 9 years in northeast Ohio and have over 3000 satisfied clients. 8 out of the 10 people Tami Pace has demanded refunds for are still active clients Of Herbal Therapy Body Wraps. I hope that peoples claim can see through to the resolution of this matter. Sincerely,Joe Favaro "
"To Whom It May Concern: My name is Paige, I am a licensed medical aesthetician and certified body wrap instructor with 12 years of experience. I have been an employee at Herbal Therapy for almost 8 years. In that time I have become very familiar with the herbs in which we use to do our wraps. If the herbal solution is not diluted enough it can cause adverse reactions such as upset stomach and diarrhea. Because the solution we receive is much stronger then most, the instructions we are given by the manufacturer are to dilute 1 cup of the herbs to 5 gallons of water. "
This claim will remain posted until resolved.
"To the clients I'm not sure how you can confirm that the water to solution ration is being mixed correct. Just beware if you are going to Herbal Therapy Wraps you are most likely NOT getting what you paid for.To the employees keep track of your sales, commissions, tips and hourly pay. Ask for the company policies in writing so there are no surprises and make sure you are getting your breaks."
Return to case
Edit your profile (Your profile is 35% complete.) [FYI, you'll get a 100-point bonus when your profile includes your picture, a mini-bio, and one "knows-about" topic.]
40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
Paralegal
Former ATIP Intern, occasional contributor and moderator
S/W Developer At Ruhi Consultancy Services
I'm an indian NRI studying law.
I Love Me
BA Michigan, future JD from USC
Law Student at USC Gould School of Law
Law student at USC (LLM program)
Arbitrator, Mediator, With MBA, Master Of Dispute Resolution & Real Estate Broker License
Consumer Advocate
Consumer tech
Law student
Online mediator
Import/export, travel a lot, talk to everyone.
I love helping people resolve complex problems and seeing justice served.
Corporate & Entertainment Attorney // Arbitrator & Mediator
Marquette University Law Student
Software Engineer, Technical Architect, SEO
Auto Dealer
3rd Year Law Student with an interest in healthcare law
law,finance,internet
I Love Helping Mediate Cases In Real Estate, Investments And Divorce
Software Engineer
Covert & Covert LLC
Mediation student. Disputes shouldn't end up in either court or acrimony.
Medical doctor; research expert; justice advocate
Retired Lawyer. Now mediating civil cases in Europe
paralegal with 8 years experience in consumer and personal injury law
MASTER student in Conflict Resolution, Mediation Training, Business Negotiator
engineer, mediator, cricket fan
Owner at Economic and Financial Technology Consulting LLC
I graduate from law school in 2 weeks. I have taken mediation and negotiation classes.
Sxsxs
welcome to hell ...
I'm a soliciter in the UK.
Co-Editor-in-Chief at USC Business Law Advisor
Representing The Interests Of Individuals By Investigating & Addressing Complaints.
An LLM Student who loves helping people resolve their disputes through a fair process.
CEO and Co Founder of PeopleClaim.
Pre Law Student
Law Student in Los Angeles, CA looking forward to helping solve people's issues.
A business owner who believes in integrity and honesty in practice.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas vel nibh ut risus euismod fermentum. Vestibulum tincidunt ipsum lorem. Donec vehicula scelerisque urna, ut convallis elit finibus vel. Mauris a vehicula est. Donec fringilla at neque et pharetra. Sed gravida ultrices ex.
Get a public mediator profile. Anyone can apply.
Join our community and start resolving disputes — it's free and fast.
Let the PeopleClaim community help resolve your dispute.
Engage the other party and use powerful tools to negotiate the best resolution.
Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.
Lets you mediate your case privately with the help of our professional mediators and industry experts.
Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.
I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe
Would you like to suggest how this case should be resolved?
Would you like to add a comment or solution?
PeopleClaim is a new way to resolve disputes online without lawyers or mediators. By inviting suggestions from the public, disputing parties get ideas that can lead to settlement – and the person(s) who contributed them can win a reward.
Here's what to do: Read the case (left side of page). Then go to the bottom of the page and enter your suggestion in the space provided. Click the Solution button.
Your suggestion will be sent to both parties and will post on the claim. If the two sides agree to settle based on your suggestion, you're eligible to win. Note: Cash rewards may be split among more than one person if settlement depends on ideas from more than one contributor. If you have a claim of your own to resolve, click here.
You can submit up to three solutions / rebuttal, you would like to settle or to be voted on.
Add your solution / rebuttal: