HEALTH PRODUCTS LLC-Dispute-#4867120 : $79.99

    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Health Products Llc
    • Claimant Seeks: View.
    • Claim #: 4867120
    • Amount Involved: 79.99
    • Filed On: Sep 22, 2012
    • Posted On: Oct 03, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)

A SUPPLEMENT CALLED LIPO SLIM ENDORSED BY DR OZ. I CALLED THE NUMBER AND A LADY THAT DIDN'T SPEAK VERY GOOD ENGLISH ANSWERED. I HAD HER REPEAT NUMEROUS TIMES AND I REPEATED NUMEROUS TIMES I WANTED TO TRY THE FREE TRIAL FOR $4.95. GOT THE SUPPLEMENTS THREE OR FOUR DAYS LATER, NO STATEMENT, RETURN INSTRUCTIONS, OR INSTRUCTIONS OF HOW TO TAKE THE SUPPLEMENTS EXCEPT WHAT WAS ON THE BOTTLE. WASN'T LOOSING WEIGHT NOT AN OUNCE, SO I FOUND A NUMBER I HAD SCRIBBLED DOWN AND CALLED. RECORDING CAME ON SAYING PHONE CALL WAS BEING RECORDED FOR TRAINING PURPOSES AND SOMEONE WOULD BE WITH YOU SHORTLY. MUSIC PLAYED FOR ABOUT TEN MINUTES THEN I WAS DISCONNECTED. I REDIALED, AND AGAIN THE SAME THING HAPPENED. I TRIED ONCE MORE, AND SAME THING. GAVE UP FRUSTRATED UNTIL NEXT DAY. SAME THING HAPPENED, TRIED AGAIN AND WAS SUCCESSFUL IN TALKING TO A LADY NAMED RACHEL. TOLD HER MY ACCT. HAD BEEN CHARGED FOR $79.99 AND DIDN'T WANT THE PILLS BECAUSE THEY WEREN'T HELPING ME LOOSE WEIGHT. WANTED MY ACCT. CREDITD "ASAP". SHE GAVE ME A CANCELLATION NUMBER, BUT TOLD ME IT HAD BEEN OVER 14 DAYS IS WHY I WAS CHARGED. TOLD HER I REPEATED NUMEROUS TIMES I DID NOT WANT AUTO-SHIP. ASKED TO TALK TO MANAGER, NONE WAS AVAILABLE FOR 24HRS, SHE WOULD HAVE SOMEONE CALL ME. CALLED BACK BECAUSE NO ONE CALLED, SAME THING NO ONE AVAILABLE, WOULD HAVE MANAGER CALL ME. BEN DID CALL BACK, I WAS TOLD THEIR POLICY WAS 14 DAYS AND THAT'S WHY I WAS CHARGED. HE COULDN'T OFFER TO CREDIT ME MORE THAN HALF, AND COULDN'T TAKE THE SUPPLEMENTS BACK. I ASKED TO TALK TO HIS MANAGER, SAME THING NO ONE AVAILABLE FOR UP TO 24 HRS. FINALLY I CALLED BACK AND TALKED TO A VERY NICE LADY NAMED SANDRA C., SHE WAS IN PHILLIPNES AND WASN'T AUTHORIZED TO GIVE CREDIT SHE WOULD HAVE MANAGER CALL ME WITHIN 24 HRS. TOLD HER TO ALSO PUT IN HER NOTES I AM CALLING BBB HERE IN STATES. A LADY NAMED NOWEL R CALLED FROM PORTLAND, OR, VERY CURT AND RUDE SAYING THEIR EMPLOYESS MAY HAVE AN ACCENT BUT SPOKE VERY GOOD ENGLISH. I DISPUTED THAT FACT, AND SHE SAID I WAS INFORMED OF TERMS AND CONDITIONS. I SAID THEIR WAS NOTHING IN THE BOX UPON ARRIVAL, SHE SAID WHEN I GAVE MY CREDIT CARD INFO, THAT WAS AGREEING TO THEIR TERMS AND CONDITIONS, SHE WOULD OFFER ME HALF CREDIT. I SAID THIS IS UNACCEPTABLE, $85.00 FOR 13 PILLS THAT DON'T WORK FOR ME. I DIDN'T ACCEPT AND TOLD HER I WAS FILING WITH BBB FOR A SCAM.

Complaint(s) Involved (7) Hide
Bad Business Practices
  • Policy issue
  • Excessive billing
  • Misrepresentation or fraud
  • Poor customer service
  • Poor quality
  • Unfair practice

Claimant's opinion: PRODUCT MAY HAVE WORKED FOR OTHER PEOPLE, BUT DID NOTHING FOR ME. SHOULDN'T HAVE TO PAY FOR SOMETHING THAT I'M WILLING TO SEND BACK AT MY OWN EXPENSE.

Problem With A Service
  • Bad advice and/or instructions
  • Lack of disclosure
  • Rude behavior
  • Poor customer service

Claimant's opinion: THEIR PHONE OBIOUSLY WASN'T WORKING UPON MY FIRST THREE ATTEMPTS TO CALL AND CANCEL.

Problem With A Product

Claimant's opinion: PRODUCT ADVERTISEMENT AND DR OZ ENDORSEMENT SAID WOULD HELP LOOSE WEIGHT. I LOST NOT A SINGLE OUNCE.

Contract / Agreement / Promise Dispute
  • Inadequate disclosure or misleading information
  • Unfair terms
  • Bad faith
  • Lack of communication

Claimant's opinion: MOST PEOPLE I TALKED TO COULDN'T SPEAK CLEAR ENGLISH, APPROX. FIVE OF THEM IN ALL.

Overcharge Or Billing Error
  • Overcharged
  • Wrongfully billed
  • Did not receive credit
  • Lack of disclosure or disinformation
  • Unreasonable fees
  • Lack of communication

Claimant's opinion: MY ACCOUNT WAS CHARGED $79.99 FOR THE USE OF 13 PILLS. THEY REFUSED TO TAKE REMAINING SUPPLEMENTS BACK (AT MY EXPENSE ) AND CREDIT ONLY HALF!

Customer Service Runarounds

Claimant's opinion: TALKED TO FIVE OR SIX PERSONS, NO MANAGER WAS AVAILABLE FOR 24 HRS EACH TIME.

"I Just Feel Ripped Off."

Claimant's opinion: SUPPLEMENT MAY HAVE DONE WONDERS FOR NUMEROUS PEOPLE, BUT I DIDN'T LOOSE AN OUNCE. TO SAY THEIR TERMS AND CONDITIONS SPECIFY YOU'VE GOT 14 DAYS TO LOOSE WEIGHT OR CALL AND CANCEL IS REDICULOUS. I HAD NO PROBLEM WITH ANOTHER DIVISION OF THEIR COMPANY WITH GREEN COFFEE ULTA SUPPLEMENTS, TOOK THEM GOING ON SECOND BOTTLE AND HADN'T LOST ANY WEIGHT. THEY HAD ME SEND BACK EMPTY BOTTLES AND UNUSED ONES FOR FULL CREDIT.

What Claimant Wants
  • Claimant agrees to resolve this matter under the following proposed terms of settlement.
  • Status: In Negotiation
    This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
  • Health Products Llc is asked to agree and settle or make a good-faith counteroffer, offer a rebuttal, or request additional information.
What By When How Much
1. Credit: CREDIT TO MY ACCOUNT Oct 07, 2012 $79.99
2. Other – Pay for claim posting cost Oct 07, 2012 $7.95
3. Other – Physical delivery charges Oct 07, 2012 $2.99
Cash total : $90.93
Response from Health Products Llc Hide
  • Health Products Llc to claimant
  • Status: Rejected
    Respondent has rejected claimant's terms. This claim will remain posted until mutually acceptable terms are agreed to.
The claimant's settlement terms were rejected with the following explanation:
  • I need more information

    "I have been told that this complaint was settled I need to know more about your system and if that is true. "

This claim will remain posted until resolved.

Additional Communication Between Claimant and Health Products Llc View
Help resolve this case. Earn negotiation points. See how it works.

Public opinion & settlement options Hide

The PeopleClaim community includes volunteers who are passionate about justice – consumer advocates, legal professionals, people with knowledge of specific industries and trades, and anyone who has useful suggestions to help disputing parties resolve a case.
Refresh
  • Show:
  • Sort by:
Need help resolving a dispute? Learn more.
Invite a mediator to help get your claim resolved fairly.
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.

*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.