Claim #6416078 against: Hautepolish.Com

    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Hautepolish.Com
    • Claimant Seeks: View.
    • Claim #: 6416078
    • Amount Involved: $99.00
    • Filed On: Feb 17, 2014
    • Posted On: Feb 28, 2014
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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The Complaint

What happened

Claimant's opinion:

I ordered the Haute nail polish system in December for gifts. I ordered 3, at buy one get one free to equal six sets. They were $14.95 for two . I paid for them. On Feb. 04, 2012 you took, without permission, $33.00 dollars out of my account three times for a total of $99.00. I called and was told that it was a payment for the sets. I said that the sets were buy one get one for $14.95 so I ordered three sets. Now you are telling me that this was only for thirty days and if I kept them I had to pay two more payments of $33.00 each. Are you kidding me? No mention of this anywhere. I have been back to your website and it is not mentioned anywhere. Not only did you take that $99.00 dollars out, but again on Feb. 10, 2014 you took out $22.11 three times for a total of $66.33 that- I have had refunded. What was that for? I was told it was a club charge. What club? No where on your site is there the mention of a club. I am being scammed and ripped off and if the $99.00 dollars taken out on Feb. 04, 2012 is not replaced, I will continue to report this to: Facebook, Twitter, the consumer protection agency, QVC, HSN and anyone else that would need to know so that they can protect their customers. My phone number is 540 937 4752. Please leave me a message. I want to resolve this situation, but I am not going to put secure information on this complaint. Thank you

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