Govberg Watch Repair-Dispute-#1247027 : $100.00

    • Claimant Seeks: View.
    • Claim #: 1247027
    • Amount Involved: 100.00
    • Filed On: Aug 26, 2012
    • Posted On: Sep 06, 2012
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • Problem with a service
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They broke the coil in my watch, and have since claimed five times (three times in emails) that the watch is unbroken. They continue to make this easily refuted claim, even though two local watch repair services have each independently examined the watch and told me the coil is broken.

Update: Nov 21 2014

"A third jeweler examined my watch and found that the works need to be replaced. Therefore Govberg Watch Repair company's offer to replace the battery at no charge IF THE WATCH WAS NOT DAMAGED is as deceptive as their other replies.
They ruined my watch, and I want them to pay to have the Swiss Army Watch company rebuild or replace the watch works. I have had the third jeweler send the watch to the Swiss Army Watch company to have that done. The estimated retail cost is about 60 dollars. That's what I want from Guvberg Watch Repair.

Complaint(s) Involved (4) Hide
Bad Business Practices
  • Misrepresentation or fraud
  • Poor customer service
  • Unfair practice

Claimant's opinion: Repair (estimate) GWR17976

Customer Service Runarounds
Problem With A Service
  • Poor customer service
I Want Reimbursement Of $!00.

Claimant's opinion: I asked one local repairman how much it would cost to replace the coil. He said about $80.

What Claimant Wants
  • Claimant agrees to resolve this matter under the following proposed terms of settlement.
  • Status: In Negotiation
    This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
  • Govberg Watch Repair is asked to agree and settle or make a good-faith counteroffer, offer a rebuttal, or request additional information.
What By When How Much
1. Compensation: Pay for repair and aggravation Sep 10, 2012 $100.00
2. Other – Pay for claim posting cost Sep 10, 2012 $7.95
Cash total : $107.95
Response from Govberg Watch Repair Hide
  • Proposed settlement terms by Govberg Watch Repair to claimant
  • Status: In negotiation
What By When How Much
1. Re-examine watch and replace battery if it is still in the same condition Oct 01, 2012 $60.00
Cash total : $60.00
Additional Communication Between Claimant and Govberg Watch Repair View
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