PeopleClaim helps resolve consumer and commercial complaints against businesses,
professionals, government agencies, or individuals by exposing bad business practices
and unfair treatment. Aggrieved parties are invited to use PeopleClaim's dispute
resolution process free of charge or choose premium options that may help resolve
They broke the coil in my watch, and have since claimed five times (three times in emails) that the watch is unbroken. They continue to make this easily refuted claim, even though two local watch repair services have each independently examined the watch and told me the coil is broken.
Update: Nov 21 2014
"A third jeweler examined my watch and found that the works need to be replaced. Therefore Govberg Watch Repair company's offer to replace the battery at no charge IF THE WATCH WAS NOT DAMAGED is as deceptive as their other replies.
They ruined my watch, and I want them to pay to have the Swiss Army Watch company rebuild or replace the watch works. I have had the third jeweler send the watch to the Swiss Army Watch company to have that done. The estimated retail cost is about 60 dollars. That's what I want from Guvberg Watch Repair.
Repair (estimate) GWR17976
I asked one local repairman how much it would cost to replace the coil. He said about $80.
Charles - Please feel free to call us if you would like to discuss the matter further. We would like to arrive at a mutually agreeable solution. Our original position and offer stands. The watch was not broken either time it was sent to us, and all it needed was a new battery. We are happy to review it again, and if it is in the same condition, provide the replacement battery at no charge so that you can enjoy your watch again. We have been in business since 1922 and have serviced thousands of customers and are certified repair experts on the top watch brands in the world. We have been in business this long by providing honest, reliable, fairly priced services.There is no risk for you to take us up on our offer. If the watch is in fact broken as you state, then our solution will not work. If it does work, then you will have a functioning watch and should be satisfied. If you don't want to send it back to us, we suggest having one of your watchmaker contacts drop a new battery in and let us know if it works.
The last time I spoke to two managers at Govberg Watch Repair, both said the watch only needed a battery. You also ridiculed the watch repairers here who examined the watch, and each independantly found it had a broken coil. Is that coincidental? You also said you couldn't accept their evaluation because they weren't trained by Swiss watchmakers. I think American watchrepairers can tell if the coil of a watch is broken. My watch apparently was broken during the several weeks you had it before you sent me an email offering to install a battery and crystal as well as pressure testing it.
We respectfully disagree with the people that reviewed your watch, which according to you were friends and not licenced jewelers or watchmakers. Both times that the watch was examined by our watchmakers, all that was needed was a new battery. We are happy to reexamine the watch to resolve your issue.
I never said the jewelers who examined my watch were friends. They are independant businessmen whom I haven't seen before or since. The simple truth is that Govberg Watch Repair damaged my watch, and apparently remains not honest enough to reimburse me.
I have Govberg's emails to me, none of which offered to replace the battery at no charge. The Govberg Watch Repair company continues to make false claims. As to Govberg's offer to replace the battery for $60, it's ridiculous. It costs $10 to have the battery replaced in at least two Miami Watch repair shops. Stop stalling Govberg, and say something meaningful, and true for a change.
Mr. Martens - We made the offer when you spoke with a manager after sending the watch back a second time. We offered to replace the battery for free to satisfy your complaints and try to make you a happy customer. The price for a battery and pressure test was $60, because of the labor required to prepare and test the watch for water resistance.Our prices are very competitive with other high end watch repair companies. Again, we are happy to re-examine your watch and provide a free battery if it is still in the same condition, but we are not going to pay you for a watch that had nothing else wrong with it when you sent it to us twice. We apologize that we have been unable to satisfy your issues, and we hope that you will accept our offer.
"A third jeweler examined my watch and found that the works need to be replaced. Therefore Govberg Watch Repair company's offer to replace the battery at no charge IF THE WATCH WAS NOT DAMAGED is as deceptive as their other replies. They ruined my watch, and I want them to pay to have the Swiss Army Watch company rebuild or replace the watch works. I have had the third jeweler send the watch to the Swiss Army Watch company to have that done. The estimated retail cost is about 60 dollars. That's what I want from Guvberg Watch Repair.
All information contained herein is the opinion of the posting parties, who are
solely responsible for its content. PeopleClaim offers both free and paid services
to help consumers, patients, employee, tenants, and others resolve disputes without
lawyers or courts, through negotiated online settlement and public disclosure of
wrongdoing or unfair treatment.
Let the PeopleClaim community help resolve your dispute.
PeopleClaim.com is a member-supported online dispute resolution system designed
to settle most common disputes quickly and efficiently—without mediation,
arbitration, or litigation. We provide a secure, confidential negotiation channel
where both sides can review facts, communicate with each other, propose terms, make
counter-offers, and reach resolution. Both parties control their side of the process
and avoid the uncertain outcome and costliness of legal action. PeopleClaim.com
is a facilitating channel: we take neither side in disputes and do not involve ourselves
in any aspect of negotiation between parties. We are supported by member dues and
non-member use fees, rather than sponsorship or advertising.
There are four steps to the PeopleClaim system: 1) Stating your complaint; 2) Making
a claim; 3) Negotiating Terms; 4) Settlement. We help you at every step of the process,
providing smart features that make your case understandable and actionable. A clear
statement of your complaint allows the other party to identify you and your problem,
and respond in an appropriate and timely way. Transforming your complaint into a
claim means establishing terms of settlement that can be acted on by the other party.
We help you organize and present your terms to encourage response and action. PeopleClaim’s
secure online channel lets you and the other party negotiate terms in confidence.
Our automated email system tracks progress, advising both sides of changes in terms,
revised offers, and any other claim-related activity. This helps the negotiation
proceed smoothly with minimum time slippage. Settlement occurs when either side
accepts an offer. Generally speaking, when executed by both sides, the PeopleClaim
online Agreement is considered a legally binding contract.
Remember, we provide a channel and structure but we stay out of your business. The
substance and outcome of your claim is entirely up to you and the other party.
There are many possibilities. We designed PeopleClaim to be affordable enough to
be used for common consumer complaints, but powerful enough to handle larger disputes.
Disagreements with retailers, product defects, and poor service of all kinds are
common claim types. But you could also use PeopleClaim to deal with problems between
individuals, or to register a complaint in a public advocacy cause. The mechanism
of stating a complaint and filing a claim is applicable to a wide variety of situations,
and we expect claimants will be inventive in their use of the system. Naturally,
in complex and large-stakes matters, or where a party is looking to establish legal
precedent, there is no substitute for professional counsel. If you think your problem
may be too big or too difficult to resolve via one-to-one online negotiation, or
have any doubts about PeopleClaim’s applicability, you should ask a lawyer.
would you like to add any comment or solution?