B.L. vs. Globel Tel Link

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Complaint(s) Involved (2) Hide
Problem With A Service
  • Service wasn't completed as promised
Customer Service Runarounds
Claimant's opinion:

Global Tel, my complaint against you is that since I prepaid Tuesday May 31 2016 I have received only two calls from detainee at Spartanburg County detainee facility in South Carolina that got through. If you check your call records you will see how many times he has called the past two weeks with no connections except for two times. I have called Global Tel six times about the problem and spoke to six different representative with no results. Four of them told me there was a technical problem. Three of them said they would do a maintenance report. Still calls from detainee will not connect It's either your end that has the problem or detention center is not letting calls through. We have already had our end checked. The problem is not coming from our end.

What Claimant Wants
  • Claimant agrees to resolve this matter under the following proposed terms of settlement.
  • Status: In Negotiation
    This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
  • Global Tel* Link Corporation is asked to agree and settle or make a good-faith counteroffer, offer a rebuttal, or request additional information.
Just make me happy!
Claimant invites Global Tel* Link Corporation to make a fair offer to resolve this complaint (subject to acceptance by claimant).
What By When How Much
1. Other – Pay for claim posting cost Jun 29, 2016 $7.99
Cash total : TBD
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