Public Mediation

My Claim vs. Dentfirst

R. C. vs. Dentfirst
1650 Oakbrook Dr Ste 440, Norcross,, Georgia, 30093-1817, United States
Amount Involved: $177,500.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • View response from: Dentfirst
    • Claimant Seeks: View.
    • Claim #: 3179873
    • Amount Involved: 177,500.00
    • Filed On: Dec 17, 2015
    • Posted On: Jan 26, 2016
    • Complaint(s):
      • Commercial / Other dispute
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Statement of Claim
Claimant says:
"1. Started with Dentfirst September 2011
2. Oral Surgeon pulled back teeth and left fragments embed - Dr. left practice
3. General Dentist pulled fragments and front teeth
4. Implants (two lower) by Periodontist, both were set incorrectly - Dr. left practice next day
5. Temporary dentures could not be made to fit and patient forced to go 6 months with no teeth
6. General Dentist could not make a set of lower dentures that would stay in mouth and charged additional fee to reline dentures - still could not fit without injury to gums and jaw
7. After many more office visits the dentist said he needed more time to get it right. After months of weekly calls to office with no results patient called to tell office manger she wanted a refund and was going to another dentist. Patient was asked to give the practice one more chance. She would see a new dentist because first general dentist had died!
8. Second General Dentist made a set of lower dentures that stayed in but caused so much pain they could not be used for eating. Upper dentures now could not be fit because the bone had receded too much.
9. According to the practice manager DentFirst's Periodontist could not do the upper implants that were now needed and a referral was made to another practice (at patient's own expense)
10. Patient left DentFirst's practice in August 2015 without a usable set of dentures.
11. We feel there has been a breach of contract."
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Exhibits View
Additional Communication Between Claimant and Dentfirst Hide
  • Feb 05, 2016, Claiming party added:
  • Please understand the many problems we have had with your Dentists. Since we were forced to go to another Dentist you must refund all monies paid and because of the time and trouble you caused you should pay the Dentist that did fit the dentures. If we must go to court we will ask for punitive damages as well.

  • Feb 08, 2016, Claiming party added:
  • Dear Sir;

    I erroneously assumed that you were completely apprised of all the facts surrounding the problems with DentFirst. I will email you a complete history of our situation and hope with your new eyes you can help to resolve it. Thanking you in advance for what ever help you can provide.

    Ruth Corsover

What Claimant Wants Hide
What By When How Much
1. Damages: cost of new dentures Mar 01, 2016 $40,000.00
2. Refund: dentures that did not fit Mar 01, 2016 $12,500.00
3. punitive d Mar 01, 2016 $125,000.00
4. Other – Copy claim to regulators Mar 01, 2016 $14.99
Cash total : $177,514.99
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • "We are very sorry to hear of any troubles you may have had with your dentist. We will be glad to discuss this with you directly. You can contact us at dharlin@dentfirst.com. "

This claim will remain posted until resolved.

Public Mediation
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  • -1
  • Contributed Solution: by Dave M On 07-29-2017
    The dental office should not have to return any monies paid for services received. However, they should try to make the customer if it's within their expertise to do so. But it seems there is no way to make this customer satisfied. There should be no punitive damages given. Only refunds returned should be what was paid during the time wasted.
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  • 2
  • Contributed Solution: by VARTIKA MISRA On 05-27-2017
    Dentfirst and the client shall agree on compensation to the extent of $100,000.00 and refund of amount of $12,500 for the pain and discomfort caused. More...
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  • 0
  • Contributed Solution: by Jessica Lothman On 04-29-2017
    Minimally Dentfirst owes client a refund and some amount for time and pain caused by the delay. Since neither party wants trial, the consideration for the parties is payment and a resolution for one and minimizing collateral damages for the other. More...
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  • 2
  • Contributed Solution: by Dev Annand On 04-26-2017
    My solution is to turn this into a class action. Obviously Dentfirst isn't too worried about losing business and they don't care to mediate with the claimant. Is there a mechanism to reach other Dentfirst patients with similar issues? More...
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  • 1
  • Contributed Solution: by su pang On 04-25-2017
    if claimant seeking to a punitive damage, it better for him/her to resolve this issue though court instead of mediation or arbitration.
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  • Comment: by Dev Annand (211 points) — Engineer, Mediator, Cricket Fan
  • On: 04-25-2017
  • Seems Dentfirst isn't going to show good faith and respond to any of these suggestions.  They need to be sued and sued big IMO.  IF that happens maybe they'll understand the value of negotiating in good faith and trying to help this poor person.  


    Hiding from pubic opinion isn't a good business strategy - take if from United Air...


    Anyway - I wish both parties luck in reaching a fair resolution. I'm tending to side with the claimant because of Dentfirst's obstinance.  Hope thats fair.

  • 4
  • Contributed Solution: by Jasmin Ellis-Logan On 04-24-2017
    A review of DentFirst's responses reflects its ignorance of the claimant's time, money, and pain with getting the teeth fixed. I would suggest that the claimant contact DentFirst again detailing the damages that she seeks, especially elaborating on More...
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  • -3
  • Contributed Solution: by Jennie Alsobrooks On 04-15-2017
    I think that the claimant should take Dentfirst to court to get a refund because if they had done it right the first time the claimant wouldn't be having all this problem with their dentures. It's not the claimant fault that the dentures didn't fit.
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  • 9
  • Contributed Solution: by Keith Schulner On 04-12-2017
    My suggestion it to settle for a refund of money paid, e.g. the $12,500. I have mediated to settlement hundreds of cases and based on that experience, both sides will not like this suggestion but it will be much better than the alternative of trial. More...
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  • 4
  • Contributed Solution: by Christopher Olson On 03-29-2017
    $15,000 to claimaint. The amount paid to the potential Defendant is compensation for the non-fitting dentures as well as for the time and effort to procure new dentures. More...
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  • Question: by Christopher Olson (28 points) — I Am An Attorney With 18 Years Experience Litigating And Mediating All Sorts Of Disputes.
  • On: 03-29-2017
  • Did you sign any warranty or release upon purchasing the original dentures and corresponding dental services?
  • Comment: by stephanie moore — Online mediator
  • On: 02-17-2017
  • This is  very sad because the patient has suffered though quit a bit.  This is not about money because the patient kept coming back for correction which seemed to have failed the patient whom trusted the facility. So because of pain and suffering they should be compensated. I would like to vote for the total amount but it seems a little bit extreme. So they should be paid for their pain and great sufferring. Verdict for the complaintif
  • 1
  • Contributed Solution: by ONNECIA BROWN On 01-15-2017
    Hi Client or Customer My Questions are as follow: What was the original payment plan? Installations or do you have a health insurance?Make a complaint to BBB in the state you are in and the school of Dntistry. Do your homework don't delay.
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  • 2
  • Contributed Solution: by Kelly Hodges On 01-07-2017
    I think that's way to much for a settlement. If you took care of your teeth and gums to begin with you wouldn't have to wait for your gums and bones to heal for dentures. More...
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  • 2
  • Contributed Solution: by Ortis Pyronneau On 01-06-2017
    The process is to let the company know that she is willing to negotiate with the involvement of and unbiased dental professional that would analyze the situation and make a statement on the record that can be used either for a trial or mediation More...
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  • Comment: by matin BROWN General Practice For More Then 35 Years
  • On: 01-06-2017
  • IF THE PT IS INTERESTED IN OBTAINING GOOD FUNCTION TEETH, I WOULD RECOMMEND A CONSULTATION AND TREATMENT FROM  A BOARD CERTIFIED PROSTHODONTIST AND HIS PRESENT DENTIST AND/OR HIS INSURANCE COMPANY WILL MAKE APPROPRIATE PAYMENTS.   THE PROSTHODONTIST WILL BE ABLE TO MAKE A JUDGEMENT  IF THERE WAS SIGNIFICANT MALPRACTICE, IN WHICH CASE A SETTLEMENT WIIL BE MADE.  IF NO MALPRACTICE WAS OBVIOUS, JUST GET THE PATIENT COMFORTABLE AND REFUND HIS PAYMENTS.
  • Comment: by Sam Shepard (168 points) — I Love Resolving Disputes
  • On: 12-16-2016
  • Ruth, could you post or arrange to send the back ground info that you offered to send to Dentfirst to Irving and see if he can help mediate a resolution to your case?    Seems he can give you an expert perspective which Dentfirst should respect- even if they don't entirely agree.    I don't have the background in dentistry that Irv and Hans do, but I'd be glad to add my comments as well once the info is there.  


    Thanks

  • -2
  • Contributed Solution: by Robert Haake On 12-12-2016
    If any of the dentists involved are members of the local Dental Society, the patient could go through their Peer Review system to help resolve the issue. If not, they could consider filing a complaint with the State Dental Board.
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  • Comment: by hans sperling — Online mediator
  • On: 12-12-2016
  • This does seem like the claimsnt has a real case against The dentists and this dental practice.  Why is there so much turnover in dentists at this practice? Does a dentist own the practice?

    It does look like there was negligence in the treatment planning phase. It is time to file a lawsuit

  • Question: by Irving Eckstein I Am A Dds Orthodontist And A Dentist And A Pharmacist
  • On: 11-30-2016
  • I am very experienced in dentistry and would like to see what the dr did in his treatment and did the patient follow his advice and if you could forward me some statements from the treating dr and the patient as well I can give you my expert advice to resolve this

  • 0
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  • 2
  • Contributed Solution: by Sandra Jovan On 10-07-2016
    Responding full refund sufficient to get the proper dentures plus reasonable compensation for pain and suffering- to be negotiated privately between the parties.
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  • 2
  • Contributed Solution: by Teresa Morgan Smith On 10-07-2016
    Go on twitter start with @ then their name. Start complaining. This will wake them up this is their reputation, they will want you to direct message them. This is how I got my claim started. I just woke up @ Tylenol.
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  • 0
  • Contributed Solution: by Cae McCreary On 09-20-2016
    seems he wants to talk. if h and you cannot work out a solution i would tell him you are going to report him to dental board ad very review and claim site there is, tell local news in his area about issue, make and a vid for youtube. this was my sol
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  • 2
  • Contributed Solution: by Natalie D. On 09-01-2016
    Should be granted the cost of a new pair of dentures, plus some money for inconvenience. More...
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  • 2
  • Contributed Solution: by Mary Delaney On 08-27-2016
    This seems to be a case of incompetent dentistry. I would think for the sake of their reputation they would offer to give her the care she needs and some compensation for what shes been through.
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  • Question: by Matt Murphy (20 points) — Mediator With Years Of Legal Experience. Give Me A Case And I'll Get It Settled
  • On: 08-21-2016
  • Can you add a second opinion from another dentist.  I was thinking of using these guys but this give me pause.  
  • Comment: by Ghazalle S. Hosseini I Enjoy Helping People Resolve Disputes.
  • On: 08-04-2016
  • Why is the claimant not responding to our posts?
  • Question: by Teresa Shipley (220 points) — Online mediator
  • On: 07-12-2016
  • Client, has Dentfirst reached out to you or have you been in contact with them since their reply?
  • Comment: by Tina Johnson I Am An International Law Student Enthusiastic About Civil & International Relations Issue
  • On: 07-12-2016
  • Claimant should get a full refund and compensation for all that she has gone through! 
  • Question: by Tina Johnson I Am An International Law Student Enthusiastic About Civil & International Relations Issue
  • On: 07-12-2016
  • Has the claimant try contacting Dentfirst agian?
  • 6
  • Contributed Solution: by Hiram Wright On 07-07-2016
    When dental work wasnt done correctly the 1st time it leads to future problems and even health risks i say claimant is entitled to full refunds and at bbq least a percentage of punitive damages. Fair to claimant who was apparently wronged. More...
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  • 6
  • Contributed Solution: by April Pollefeyt On 07-03-2016
    Contact the Georgia State Dentistry Department than the American Dental Association More...
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  • 6
  • Contributed Solution: by Jonesha Taylor On 06-25-2016
    the claimant should receive a refund minus the percentage for the extractions of the bottom teeth and dentfirst should pay the fees for the operation for her to get the replacements from a third party More...
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  • 1
  • Contributed Solution: by Aline Gadson On 06-19-2016
    Claimant should ask for full pay from Dentfirst. More...
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  • 2
  • Contributed Solution: by Teresa Shipley On 06-15-2016
    Counter offer a percentage off her billed expenses. Help her get this resolved in the most professional way possible without adding more expenses to it.
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  • Comment: by Teresa Shipley (220 points) — Online mediator
  • On: 06-12-2016
  • I've had a similar situation with a dental practice and they didn't think twice about making it right. I suggest that Dentfirst get in touch with this client immediately and offer some kind od solution for her. It's been going on for way too long. Client, sign a release immediately for them to make comments on peo PeopleClaim.com. make a comment on here that states you did so and when. It would be in Dentfirst ' s BEST interest to resolve this matter promptly as it is looking quite unprofessional for them. Even a comment just to request the release. Let's take the first step Dentfirst... The ball is in your court.
  • 2
  • Contributed Solution: by Nina Tina On 06-02-2016
    Dentfirst needs to respond to this claim with a monetary settlement offer to compensate the claimant for her suffering. More...
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  • 2
  • Contributed Solution: by Dina Garcia On 05-04-2016
    Trial and Error More...
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  • 2
  • Contributed Solution: by Mark Deuitch On 04-25-2016
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  • Question: by Ghazalle S. Hosseini I Enjoy Helping People Resolve Disputes.
  • On: 04-25-2016
  • Dear Claim #3179873

    Have you spoken to DentFirstz? And what was their response or negotiation?

  • 4
  • Contributed Solution: by Jim Wicks On 03-30-2016
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  • Comment: by Tihomir Liptak (40 points) — Love Helping People Resolve Disputes
  • On: 03-30-2016
  • Really sorry to hear about this situation. Let's come together and get this resolved for you. 
  • Comment: by Steve Wonder (40 points) — Online mediator
  • On: 03-03-2016
  • I had a similar situation with my dentist, but finally got it resolved through PeopleClaim.
  • 4
  • Contributed Solution: by CHRISTOPHER MARTIN On 03-03-2016
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  • 3
  • Contributed Solution: by Aline Gadson On 03-02-2016
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  • Comment: by Mr Salmon Koenig (260 points) — Retired Lawyer. Now Mediating Civil Cases In Europe
  • On: 02-09-2016
  • Have to wonder why they are afraid to discuss the matter here. Guess it could be a confidentiality issue. Ruth, could you add a comment here giving Dentfirst permission to discuss your claim here in public? They would need that permission from you. Otherwise maybe they will settle with you separately. Seems you have a good case, but I need to read it in more detail before I can offer a view on fairness and resolution. Good luck though. I'll comment more later.