Public Mediation

My Claim vs. Dentfirst

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R. C. vs. Dentfirst
1650 Oakbrook Dr Ste 440, Norcross,, Georgia, 30093-1817, United States
Amount Involved: $177,500.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • View response from: Dentfirst
    • Claimant Seeks: View.
    • Claim #: 3179873
    • Amount Involved: 177,500.00
    • Filed On: Dec 17, 2015
    • Posted On: Jan 26, 2016
    • Complaint(s):
      • Commercial / Other dispute
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Statement of Claim
Claimant says:
"1. Started with Dentfirst September 2011
2. Oral Surgeon pulled back teeth and left fragments embed - Dr. left practice
3. General Dentist pulled fragments and front teeth
4. Implants (two lower) by Periodontist, both were set incorrectly - Dr. left practice next day
5. Temporary dentures could not be made to fit and patient forced to go 6 months with no teeth
6. General Dentist could not make a set of lower dentures that would stay in mouth and charged additional fee to reline dentures - still could not fit without injury to gums and jaw
7. After many more office visits the dentist said he needed more time to get it right. After months of weekly calls to office with no results patient called to tell office manger she wanted a refund and was going to another dentist. Patient was asked to give the practice one more chance. She would see a new dentist because first general dentist had died!
8. Second General Dentist made a set of lower dentures that stayed in but caused so much pain they could not be used for eating. Upper dentures now could not be fit because the bone had receded too much.
9. According to the practice manager DentFirst's Periodontist could not do the upper implants that were now needed and a referral was made to another practice (at patient's own expense)
10. Patient left DentFirst's practice in August 2015 without a usable set of dentures.
11. We feel there has been a breach of contract."
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Exhibits View
Additional Communication Between Claimant and Dentfirst Hide
  • Feb 05, 2016, Claiming party added:
  • Please understand the many problems we have had with your Dentists. Since we were forced to go to another Dentist you must refund all monies paid and because of the time and trouble you caused you should pay the Dentist that did fit the dentures. If we must go to court we will ask for punitive damages as well.

  • Feb 08, 2016, Claiming party added:
  • Dear Sir;

    I erroneously assumed that you were completely apprised of all the facts surrounding the problems with DentFirst. I will email you a complete history of our situation and hope with your new eyes you can help to resolve it. Thanking you in advance for what ever help you can provide.

    Ruth Corsover

What Claimant Wants Hide
1. Damages: cost of new dentures Mar 01, 2016 $40,000.00
2. Refund: dentures that did not fit Mar 01, 2016 $12,500.00
3. punitive d Mar 01, 2016 $125,000.00
4. Other – Copy claim to regulators Mar 01, 2016 $14.99
Cash total : $177,514.99
  • 13
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Helena Caballero commented
Helena Caballero (Comment):
"Why did it take so long for plaintiff to file claim? Did she ask for refund in 2015?"
 (8 months ago)
Reply
Christopher MARTIN commented
Christopher MARTIN (Comment):
"You stated that the patient left the dental practice in August 2015. Based on that information, the statue of limitations to take any legal action against the dental practice has already expired. The law states the following; OCGA § 9-3-71(a) provides that “an action for medical/dental malpractice shall be brought within two years after the date on which an injury or death arising from a negligent or wrongful act or omission occurred. A cause of action for breach of contract and/or warranty is subject to the same limitation period. That's the legal side of things on this matter. Aside from that, I absolutely do feel that the patient was done wrong by the dentist facility in question and I definitely do feel the patient should be compensated as a result. Unfortunately in my experience, unless legal action is taken in a matter like this, I wouldn't count on the dentist facility even acknowledging your complaint/claim, much less compensation, refunded or making things right. But I wish you the best of luck."
 (10 months ago)
Reply
Irene Gomez likes
Irene Gomez ():
"Its pretty fair, Doubt they'll get damages but personally I think they deserve them."
 (10 months ago)
Reply
Irene Gomez says maybe M
Irene Gomez ("MAYBE"):
"Is this case resolved? One of the worst I've seen here. Is Dent first still in hiding? Are they still in business?"
 (10 months ago)
Reply
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • "We are very sorry to hear of any troubles you may have had with your dentist. We will be glad to discuss this with you directly. You can contact us at dharlin@dentfirst.com. "

This claim will remain posted until resolved.

  • 1
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  • 1
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Is this a fair resolution?
  • 1
  • Contributed Solution: by becklyn paul On 06-09-2018
    I think this client has been treated unfairly and deserves compensation or even refund for services not rendered proffessionally.
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  • 3
  • Contributed Solution: by john shi On 05-27-2018
    ConsiderIng patient has gone through so much suffering without much improvement of her condition, I would suggest that the dental practice refund the full fee of $12,500. However, it is hard to establish malpractice here, plus the statue of limitation may have passed. The cost to remake the new dentures with new implants should not be entirely responsibility of the previous dentists as the patient received more advanced treatment than she was previously treatment planned. Punitive damage is difficult to assess and if both parties are willing to settle, it should be removed.
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  • 5
  • Contributed Solution: by Irseg Romero On 04-30-2018
    At first glance there is a breach of contract. It was also bad practice of the second Dr. However the patient went to another Dentist which could have caused damage to the dentition and made it impossible to continue with the practice that the first dr was doing.
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  • 4
  • Contributed Solution: by Dustin Krueger On 03-08-2018
    Well it sounds to me you went through hell to get dentures hopefully you are good now.I would suggest you get a more precise number for the cost of repair and go from there
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  • 1
  • Contributed Solution: by Noor Bilbeisi On 02-26-2018
    Refund of all monies paid by patient and insurance to patient so that patient can go elsewhere to have work redone. It seems that the implants that were placed may have been causing an ill fitting denture and removal and replacement will cost even more now, that should be paid by dentfirst. It does not seem that long term problems were caused, although going a year without dentures is extreme. Dentures tend to hurt and need relining and adjustments. Did the patient follow up with recare and adjustments when in pain?
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  • 1
  • Contributed Solution: by Neeraj Gupta On 01-13-2018
    A public forum is no place to resolve such disputes. Besides, the statute of limitations has passed. In this case I suggest the following 1. Dentfirst retains the fees for the initial visit, X-Rays, extractions. 2. Dentfirst refunds the fee for implants, dentures, relines and any corrective work to the extractions since that fee is included in the initial extractions Fee. There is no evidence that any permanent damage has been done to the patient. 3. There are no punitive or other damages. When patient goes to a Chain Dentistry place, where each time there is a new Dentist then they can expect such kind of care. So the patient also has a responsibility. 4. Patient to seek care from a new Dentist elsewhere.
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  • 1
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  • -2
  • Contributed Solution: by Christopher MARTIN On 12-23-2017
    DentFirst responded to your claim and instructed you to contact them regarding this matter directly and they provided the following email address to do so: dharlin@dentfirst.com That's exactly what you need to do for resolution in this matter. When you contact DentFirst, state the facts of this matter and provide any documentation you may have in support. Be very clear in explanation as to who, what, when, where and why. Then tell them exactly what you are seeking from them as a fair resolution. Be reasonable.
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  • 3
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  • 2
  • Contributed Solution: by Christopher MARTIN On 12-21-2017
    Another dentist would be required to act as an expert witness in order to pursue the matter through the courts legally. But unfortunately, the statue of limitations has already expired on taking legal action.
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  • 1
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  • 2
  • Contributed Solution: by J S On 12-21-2017
    Dentfirst should offer to refund the $12,500 and another $12,500 (in Rhu) as compensation to close this case.
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