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1. Started with Dentfirst September 2011 2. Oral Surgeon pulled back teeth and left fragments embed - Dr. left practice3. General Dentist pulled fragments and front teeth4. Implants (two lower) by Periodontist, both were set incorrectly - Dr. left practice next day5. Temporary dentures could not be made to fit and patient forced to go 6 months with no teeth6. General Dentist could not make a set of lower dentures that would stay in mouth and charged additional fee to reline dentures - still could not fit without injury to gums and jaw7. After many more office visits the dentist said he needed more time to get it right. After months of weekly calls to office with no results patient called to tell office manger she wanted a refund and was going to another dentist. Patient was asked to give the practice one more chance. She would see a new dentist because first general dentist had died!8. Second General Dentist made a set of lower dentures that stayed in but caused so much pain they could not be used for eating. Upper dentures now could not be fit because the bone had receded too much.9. According to the practice manager DentFirst's Periodontist could not do the upper implants that were now needed and a referral was made to another practice (at patient's own expense)10. Patient left DentFirst's practice in August 2015 without a usable set of dentures.11. We feel there has been a breach of contract.
"We are very sorry to hear of any troubles you may have had with your dentist. We will be glad to discuss this with you directly. You can contact us at email@example.com. "
This claim will remain posted until resolved.
Please understand the many problems we have had with your Dentists. Since we were forced to go to another Dentist you must refund all monies paid and because of the time and trouble you caused you should pay the Dentist that did fit the dentures. If we must go to court we will ask for punitive damages as well.
Dear Sir; I erroneously assumed that you were completely apprised of all the facts surrounding the problems with DentFirst. I will email you a complete history of our situation and hope with your new eyes you can help to resolve it. Thanking you in advance for what ever help you can provide. Ruth Corsover
Contributed by Jessica L. Marquette University Law Student On: 04/29/2017
Dentfirst owes client $12,500 minimally--she came to Dentfirst with an issue that was never resolved; not only was it not resolve, it has been complicated by the delay. As consideration for this time, delay, and pain, Dentfirst owes client beyond the $12,500, but the cost should not be "punitive" rather it should be the cost of resolution. That is, if the cost of getting usable dentures was $40,000, then Dentfirst should pay that cost. The client attempted several times to resolve this issue with Dentfirst seeing several different practitioners during the process over many months and years--all to no avail. As such a final settlement of 52,500 addresses the client's issue--getting dentures.
The client and Dentfirst also need to resolve the impact publically, personally, and professionally. The idea of using social media to damage the reputation of Dentfirst is one way to go, but is unlikely to lead to a settlement like the one offered above. To this end, I have a question, what is the client's end goal on this matter? I think Dentfirst owes client a personal apology and I think it is appropriate to report the company to the appropriate licensing board (State Dentistry Board, etc.) as the company not only failed to effectively treat the patient, but also did harm; but I think public smearing detracts from the end goal of resolution.
Contributed by Dev A. Engineer, Mediator, Cricket Fan On: 04/26/2017
Contributed by su p. Law,Finance,Internet On: 04/25/2017
That's exactly right. Punitives are awarded in court only after outrageous conduct. Nobody in the history of time has voluntarily made them part of a settlement offer
But how realistic is putative damages here?
anyone quote any case law here?
Seems Dentfirst isn't going to show good faith and respond to any of these suggestions. They need to be sued and sued big IMO. IF that happens maybe they'll understand the value of negotiating in good faith and trying to help this poor person.
Hiding from pubic opinion isn't a good business strategy - take if from United Air...
Anyway - I wish both parties luck in reaching a fair resolution. I'm tending to side with the claimant because of Dentfirst's obstinance. Hope thats fair.
Contributed by Jasmin E. Co-Editor-In-Chief At Usc Business Law Advisor On: 04/24/2017
the punitive damages (switching dentists, going without teeth for 6 months, inability to eat food, damaged gums and teeth). The claimant should not back down from her initial demand. In the event that DentFirst fails to substantively respond to the claimant's demand, then the claimant has no choice but to sue. However, suit should not be filed yet until it is clear that DentFirst understands the severity of the claimant's injuries and demand for compensation.
A demand of $175,000.00, in my opinion, will fail to get serious attention. It is so excessive that a counter offer would be discouraged. From my reading of the facts, this is not a case which would give rise to punitive damages. Further, let's not forget that the patient had issues before seeing Dentfirst and there is no admissible evidence to prove Dentfirst caused any additional issues. Patient needed dentures so she went to Dentfirst. She paid $15,000 and didn't get any relief. Dentfirst should have refunded patient when it had the chance, but that ship has sailed.By patient's own admission, there are no problems now that she has been fitted with a superior product which cost more than 250% more than the original set. Patient would have to hire expensive expert witnesses to prevail on this set of facts. Absent a showing Dentfirst caused her condition to worsen, patient is probably only entitled to a refund plus some walking around money for the hassle.Candidly, we don't have enough information as is. I am sure the patient has not set forth facts which warrant such a windfall absent more.
Contributed by Jennie A. On: 04/15/2017
Isn't the idea here to avoid court where the lawyers will end up with all the money?
Contributed by Keith S. Arbitrator, Mediator, With Mba, Master Of Dispute Resolution & Licensed Real Estate Broker On: 04/12/2017
My suggestion it to settle for a refund of money paid, e.g. the $12,500. I have mediated to settlement hundreds of cases and based on that experience, both sides will not like this suggestion but it will be much better than the alternative of trial. Trial is expensive for both sides and the result is uncertain. Presently the claimant is getting nothing, so getting the $12,500 back and moving on would be beneficial. Likewise, the business could be losing profits because of this bad publicity. The can resolve this for a simple refund and avoid a malpractice case.
Contributed by Christopher O. I Am An Attorney With 18 Years Experience Litigating And Mediating All Sorts Of Disputes. On: 03/29/2017
The amount sought is too high. First, punitive damages would never be granted in this matter because there has been no evidence of intentional misconduct or gross negligence. Further, the respondent attempted to make this better by seeing you on additional occasions. The $40,000 paid for new dentures suggests that you procured a more expensive product, which is a betterment and not worthy of additional compensation. For example, if you bought a $15,000 car that was not conforming, you can't receive $70,000 for a much more expensive vehicle. You might be entitled to $15,000 and your time and hassle which would suggest that you buy the same quality car from another dealer.
i would say client take it and run with because the amount being offered should be more than suitable . no one died nor suffered beyond help in this matter
Did you sign any warranty or release upon purchasing the original dentures and corresponding dental services?
no sir mine were free and there was not a warranty
This is very sad because the patient has suffered though quit a bit. This is not about money because the patient kept coming back for correction which seemed to have failed the patient whom trusted the facility. So because of pain and suffering they should be compensated. I would like to vote for the total amount but it seems a little bit extreme. So they should be paid for their pain and great sufferring. Verdict for the complaintif
Contributed by ONNECIA B. Criminal Justice Student If You Can't Walk 🏃. If You Cannt Run Crawl. Dont Give Up Keep M On: 01/15/2017
Contributed by Kelly H. On: 01/07/2017
First of all you can't get false teeth ..right after other teeth are pulled. Because of the swelling.
And it takes time to get it right.
Contributed by Ortis P. Doctoral Candidate In Field Of Conflict Analysis & Resolution At Nova Southeastern Universi On: 01/06/2017
The company is responsible for the actions of its employeeand in a court setting, the award of punitive damages might be higher because ofthe permanent damages the malpractice caused the patient. The patient’s bestalternative to the negotiated agreement will always be to take her case to thecourt and let a jury decide on the situation. I do not believe that a jury willpardon the DENTFIRST for an act that seems deliberate due to the fact that theyuse the client for practice.
The process is to let the company know that she is willingto negotiate with the involvement of a third party unbiased dental professionalthat would analyze the situation and make a statement on the record that can beused either for a trial or the next step of a negotiation. I would suggest getin contact with DENTFIRST again and give them your position and that if thisfail they may be looking at a higher payout. I would suggest to look into thehighest payout on medical malpractice for dental procedure in your state and anational average and to let them know what they may be facing. you can adjust the demand based on what a third party dentist will tell youabout the severity of that problem. And if they want you to see an expert toask that they pay for the consultation as part of the dispute resolutionprocess.
IF THE PT IS INTERESTED IN OBTAINING GOOD FUNCTION TEETH, I WOULD RECOMMEND A CONSULTATION AND TREATMENT FROM A BOARD CERTIFIED PROSTHODONTIST AND HIS PRESENT DENTIST AND/OR HIS INSURANCE COMPANY WILL MAKE APPROPRIATE PAYMENTS. THE PROSTHODONTIST WILL BE ABLE TO MAKE A JUDGEMENT IF THERE WAS SIGNIFICANT MALPRACTICE, IN WHICH CASE A SETTLEMENT WIIL BE MADE. IF NO MALPRACTICE WAS OBVIOUS, JUST GET THE PATIENT COMFORTABLE AND REFUND HIS PAYMENTS.
Ruth, could you post or arrange to send the back ground info that you offered to send to Dentfirst to Irving and see if he can help mediate a resolution to your case? Seems he can give you an expert perspective which Dentfirst should respect- even if they don't entirely agree. I don't have the background in dentistry that Irv and Hans do, but I'd be glad to add my comments as well once the info is there.
Contributed by Robert H. General Dentist In Practice For Over 30 Years. On: 12/12/2016
Robert, Do you feel the terms claimant is asking for are appropriate given what information they've posted here? Any thoughts how a peer review board would apt to rule and what they might award? It might help both parties to add that perspective here.Thx.
This does seem like the claimsnt has a real case against The dentists and this dental practice. Why is there so much turnover in dentists at this practice? Does a dentist own the practice?
It does look like there was negligence in the treatment planning phase. It is time to file a lawsuit
I am very experienced in dentistry and would like to see what the dr did in his treatment and did the patient follow his advice and if you could forward me some statements from the treating dr and the patient as well I can give you my expert advice to resolve this
Contributed by Daniel K. On: 10/13/2016
That seems to be the consensus here Danial. Whether or not the clamant is entitled to punitive damages or ancillary cost can be debated but everyone here seems to agree they need to make it right and help this poor patient. Assume Dentfirst is a dental chain more concerned about their bottom line back as corporate than the patient's welfare? Anyone know?
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Contributed by Natalie D. On: 09/01/2016
The claimants goal was to receive properly fitting dentures, and thus the end goal of this claim should be to receive that service as initially promised. If the dentist office in question cannot provide satisfactory dentures, the patient should be either fully reimbursed for the dentures they had purchased, or should be given the amount of money needed to purchase a new set at a different dentist who does think they are capable to handle the job. I think the claimant should receive some sort of compensation for inconvenience (not having teeth for 6 months - yikes!) however, I don't think that the proposed $125,000 is appropriate. I think more along the lines of $5,000 would be more than fair.
No teeth for 6 months. How humiliating. Dentures now are nor correct. They need to reimburse you plus make you happy. This will get their attention. Find them on Twitter start but don't finish you're complaint. They will panic, this is their name/ Brand. They will want to talk. That's how I got attention to start my claim
Contributed by Mary D. On: 08/27/2016
Can you add a second opinion from another dentist. I was thinking of using these guys but this give me pause.
Why is the claimant not responding to our posts?
Don't know but its an important part of the process.
Matt I have a case on people claim. Take a look. I asked for ungodly amount, but added what I want to make me happy. Teresa vs Allergen pharmasuticals. You will be rewarded if you can get what will make me happy. Promise
Have you contact Dentfirst?
Client, has Dentfirst reached out to you or have you been in contact with them since their reply?
Claimant should get a full refund and compensation for all that she has gone through!
Has the claimant try contacting Dentfirst agian?
Contributed by Hiram W. I Am Part Time Uber Driver And Part Time Private Dj Look Up Nostalgia Pro Djs On Mixcloud Soundcloud On: 07/07/2016
1st leaving teeth fragments is unacceptable
Hmm I wish this response was more specific. I think everyone is in agreement that there should be some sort of compensation, the question is just how much.
Contributed by April P. Pre Law Student On: 07/03/2016
I would suggest contacting the Georgia State Department on Dentistry Regulation Georgia Dental AssociationMs. Martha S. PhillipsExecutive Director7000 Peachtree Dunwoody Road, NESuite 200, Building 17Atlanta, GA 30328-1655404.636.7553 (Office)404.633.3943 (Fax)firstname.lastname@example.org
I would attempt to use them as a mediator and then file a claim if possible with the Dentifirst insurance carrier you should be able to obtain this and further guidance from GeorgiaJohn Oxendine, Commissioner Office: 404.656.2070 Georgia Department of Insurance Fax: 404.657.85422 Martin Luther King Jr. Drive 800.656.2298 (State Only)West Tower, 704 Atlanta, GA 30334
Upon contacting these two agency's that regulate fraud and erroneous behavior and malpractice with this field they should be able to apply a little press with the whole complaint investigation process in order to gain the results in which you are seeking or in the least a way to at least get them to be more receptive to your needs
I'd agree with April, but the idea here is also to post a resolution that both parties can agree to. April can you do that? I'd love to hear under what terms you feel the case could be fairly resolved.Thanks
I feel that the Dentist are liable and should without a doubt fully repair the damages that have incurred thus far. I would think that the claimant would reduce apart of the claim if the Dentist could make the claimant happy and comfortable. The issue is usually the company not wanting to refund monetary adjustments but fixing the claimant's issues and offering maybe the amount of time spent on trying to receive the proper services should be offered maybe in services or visits that would make the exchange seem fair for both sides. Offering the claimant services or maybe an extra pair of dentures or products may suffice and alleviate the on going back and forth.
Contributed by Jonesha T. Met The Founder In A Peete's Coffee And I Am Interested In Helping On: 06/25/2016
if the claimant was to receive dentures than her teeth would have to be removed in the first place as for the incorrect implants and the dentures that did not fit were both due to practices on behalf of dentfirst and the specialist that was picked for her operation, the insufficient time in between rectification and error it would only be just if they saw the promise to the end and did everything in their power to help the client get what she came there for.
Contributed by Aline G. My Name Is Aline Gadson. I Am A Trained Certified Paralegal. On: 06/19/2016
Good. Dentfirst has responded to your claim. Claimant should ask for a fair pay for resolution.
Contributed by Teresa S. On: 06/15/2016
I've had a similar situation with a dental practice and they didn't think twice about making it right. I suggest that Dentfirst get in touch with this client immediately and offer some kind od solution for her. It's been going on for way too long. Client, sign a release immediately for them to make comments on peo PeopleClaim.com. make a comment on here that states you did so and when. It would be in Dentfirst ' s BEST interest to resolve this matter promptly as it is looking quite unprofessional for them. Even a comment just to request the release. Let's take the first step Dentfirst... The ball is in your court.
Contributed by Nina T. I Am A Medical Student Who Enjoys Finding Solutions To Disputes. On: 06/02/2016
1. She needs to have someone take a video of her describing her experience with Dentfirst and detailing the suffering that she went through and having anyone who witnessed it, say a few words about it, and then post this through people claim to as many social sites as she can and as many review sites as she can and go through people with really active social media presences who are willing to share her story.
2. The claimant should gather all the documentation that she has that support the monetary amount that she is asking for, such as the receipt for cost of dentures, as well as any and all receipts from her visits and charges at Dentfirst, as well as any written communication she has had with Dentfirst - and following that, upload all these supporting documents and pieces of evidence that support her claim, to peopleclaim.com
3. At this point, the goal would be to have generated enough public attention, as well as a strong enough online claim through peopleclaim.com, in order to elicit a response from Dentfirst, and then mediate with Dentfirst and the claimant through peopleclaim.com to reach a resolution that meets the monetary compensation that is sufficient for the pain and suffering detailed in this claimant's case.
4. Once the claim is resolved with Dentfirst, and the claimant has received proper compensation for expenses and loss of quality of life, the fact that a resolution was reached will be made public such that Dentfirst will be recognized as a provider that is present in issues involving their patients and their establishment as a whole.
Contributed by Dina G. On: 05/04/2016
I also experienced similar troubles with dentures to the extent I have been toothless for several years and resigned myself to accept it, I really do understand. Dentistry like medicine, is a practice, not a profession. It Texas they are merely given 8 hours continuing education for "practicing" on patience while under the influence of illicit drugs. No jail, no bond, no suspension of license. Nothing.
Going to court means nothing. I have (won) a 30K court judgment and can not collect a dime. I even tried to sell it and can't get $5000.00 for it. So that's a waste of money.
I would recommend contacting your elected officials, but that didn't really work out either.
You could bash them on every website you can find, but yea that didn't work either.
I once picketed a business, and yes, I got their attention quick and a resolution immediately.
So I would say grab a marker and cardboard box, write your message on it. Put it on a stick, and start marching in front of the business.
Contributed by Mark D. I Love Helping People Resolve Complex Problems And Seeing Justice Served. On: 04/25/2016
Dentfirst. Why are you stonewalling this claimant? It doesn't reflect well on your business practices IMO that you refuse to discuss this claim openly and make a good faith offer to settle. Hiding behind your lawyers might be expedient but its not good business!!!. My suggestion is that you make an offer to settle this matter and dispose of it once and for all. I would imagine the claimant would be willing to take less than they are demanding if you showed some concern for their situation. You at least owe it to them to respond beyond the CYA response of asking them to contact you outside of PeopleClaim. Man-up Dentfirst. Im sure your patients will think more of you.
Dear Claim #3179873
Have you spoken to DentFirstz? And what was their response or negotiation?
read the full post please.
Contributed by Jim W. Former Atip Intern, Occasional Contributor And Moderator On: 03/30/2016
RECOMMENDATION. If the facts of the case are as described by the plaintiff, she would appear to be a victim of professional incompetence (and unprofessional behavior) resulting in monetary expense, loss of her teeth, and considerable suffering and inconvenience over a four-year period. DentFirst should reimburse her for all out-of-pocket expense incurred at DentFirst, and any further expense outside DentFirst for remedial dental work. It seems to me DentFirst owes her additional damages as well, though it's hard to say what a fair amount would be. DentFirst says it is open to discussion, and the plaintiff should certainly take them up on this to find out what they have in mind before she pursues more serious action.
Really sorry to hear about this situation. Let's come together and get this resolved for you.
I had a similar situation with my dentist, but finally got it resolved through PeopleClaim.
Contributed by CHRISTOPHER . On: 03/03/2016
(1) I would file complaint against the dentists involved, with the Georgia Board Of Dentistry. You can file using the online complaint form by accessing their website (http://gbd.georgia.gov) The Board investigates complaints of alleged violations of the Georgia Dental Practice Act. The Board can take disciplinary action against each dentist involved, which will help bring awareness to future patients and will also support your lawsuit.(2) File civil suit against DentFirst and each dentist involved (breach of contract, medical malpractice, negligence, injury, etc) You will most likely be required to provide an affidavit from an Expert Witness in order to file suit. An Expert Witness in your case would be another dentist (a health care provider in the same medical field as the ones you're filing suit against) The affidavit or report prepared by the Expert Witness would consist of written testimony discussing the injuries and suffering you experienced as a result of the poor quality of care you received from the dentists at DentFirst. You of course will need a lawyer in order to file suit, things will start getting expensive, however, there are attorneys that will take payment after you win your case. Make sure you file suit before the statues of limitations expire in your state. (3) WORSE CASE SCENARIO!!!! If you find yourself in a situation where you can't file a civil suit for whatever reason (can't afford it, not enough time, etc) File a claim through Small Claims court against DentFirst and the dentists involved. You can sue for the maximum amount allowed through small claims court, which is $10,000. No where near the amount you're already out, but it's better than nothing. No lawyers are used in small claims court, so you wouldn't have to worry about that. The costs to file would be waived since your only receiving SSA for income. 9 times out of 10, when it comes to a business, they will just pay and settled before going to court because they cannot use an attorney and it would end up costing them more money than it would to just pay the $10,000. You have a very strong case and I wish you the best of luck in whatever you choose to do for resolution. God Bless
To my understating small claims courts will not take cases if you are seeking higher than the award limited. So it seems to me this case in not eligible for small claims. Also if there was a judgment wouldn't that preclude the claimant seeking the redress for the balance of the amount they are seeking. It seems to me you will be taking a big risk with small claims unless you will be satisfied with the maximum of award limit for small claims in Georgia.
It may be difficult to obtain another Dentist as an expert witness. They are benevolent to one the other and rarely testify against each other. The code of silence amongst professionals. Hopefully we can brainstorm and come up with an amicable resolution. I lost my husband due to product defect and it's a very steep mountain to climb. NO pun intended but it's like pulling teeth.
Contributed by Aline G. My Name Is Aline Gadson. I Am A Trained Certified Paralegal. On: 03/02/2016
PL Gadson: It seems like the Company DentFirst is not very much concerned about you. It is clear you paid them for services and they did not do their job. Maybe you should try going to a Legal Service where you can sue for the full amount of pain and suffering they caused you in the process of giving you dental care. I feel you should ask for more money and for a full resolution of the problem. I feel they were wrong to leave you in the way they did by not clearing out the broken pieces of teeth from the gums. They should not have incorrectly set in the implants causing you extra pain. They should not have taken so long to fit you for the upper denture. Plus you were paying for these procedures. You should pursue this in a higher court. You want to ask for full reimbursement of what you paid them and also more money for your case of Dental Malpractice.
Who is "PL Gadson"?
Have to wonder why they are afraid to discuss the matter here. Guess it could be a confidentiality issue. Ruth, could you add a comment here giving Dentfirst permission to discuss your claim here in public? They would need that permission from you. Otherwise maybe they will settle with you separately. Seems you have a good case, but I need to read it in more detail before I can offer a view on fairness and resolution. Good luck though. I'll comment more later.
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This summary is provided by a third-party contributor and may not fully represent
the views of the claimant. Viewers are encouraged to read full details on the left
side of the page.
Case involves a series of dental procedures that patient claims left her with substantial
debt, suffering, and inconvenience — and no teeth. Claimant is on social security,
has no other income, and seeks damages and refund totaling more than $177,000.
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