Public Mediation

J.K. vs. Dell Inc. And Fingerhut

J. K. vs. Dell Inc. And Fingerhut
FingerHut Company, Inc.: 6509 Flying Cloud Dr Eden Prairie, MN, 55344-3307 United States, Dell Inc: One Dell Way, Round Rock, Texas, 78682-7000, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 5905802
    • Amount Involved: N/A
    • Filed On: May 16, 2017
    • Posted On: May 27, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"We purchased a Dell Inspirion Touch 23.8 full HD touch screen 8 GB windows 10 all in one desk top computer with Microsoft office 365 personal window Mac 1 year subscription plus we purchased the 3 year warranty from fingerhut ordered it on 02/21/2017. We were out of town wen it showed up at our home. my sister in law was coming over every day to feed the animals and bring our mail in. she called and told us that our computer was there and there were two holes in the box it came in. when we returned home we opened up the computer box and the screen had shattered in left bottom side  and pieces were missing plus it had 4 to 5 cracks going across the screen and a couple of smaller cracks on left side bottom I sent it back to fingerhut. Spoke to Susan and she said the 30 day warranty was up but the manufacturer's warranty was good and she gave me Dells phone number I explained to them what had happened they say they are not responsible for the damage. we paid almost a 1000.00 dollars for dell the guy I spoke with would not put the supervisor on. I have been going back and forth with both companies for 2 weeks. Dell said they would fix it for 234.00 cost for shipping and handling and to replace the screen, they were very rude. I told them why do I have to pay for something I did not damage? I asked again for the supervisor and they hung up on me they said fingerhut is responsible and they say dell is."
...
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Claimant timeline (1) - Hide
  • 05-12-2017 — Dell desk top
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: Dell inspiron 23.8full HD touch screen 8gb windows 10 all in one del top computer with Microsoft 365 personal window Mac 1 year subscription May 25, 2017 N/A
Cash
1. Other – Pay for claim posting cost May 25, 2017 $14.99
Cash total : $14.99
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Dell Inc. and Fingerhut. This claim will remain posted until resolved
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  • Question: by Raksha Agrawal (100 points) — Law Student At Hidayatullah National Law University, Raipur, India.
    • On: 05-28-2017
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  • What were the terms of warranty offered by Fingerhut? Also where did you order your product from like the details of the online website or link and their terms and conditions for replacement?
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