Public Mediation

Del Tech PC Support LLC-Dispute-#1918822

R. W. vs. Del Tech Pc Support Llc
473 Utoy Cir SW, Atlanta, Georgia, 30331, United States
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Statement of Claim
Claimant says:
"Del Tech Support refused to cancel and prorate refund on 2 year contract for 300.00 . Did not offer one time charge for work"
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Claimant invites Del Tech PC Support LLC to make a fair offer to resolve this complaint (subject to acceptance by claimant).
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  • Comment: by Jennifer Sheehy — Online mediator
  • On: 01-29-2013
  • Some more information may help to clarify your claim. After using the service, do you attempt to cancel by telephone? How recently did you use the service? Perhaps if it was recently that you used the service, calling the company may not help get you the resolution you are seeking. Maybe writing a letter to the company will help, so someone with more authority or decision making power than the customer call center can review your issues and see if there is some sort of resolution that you would be happy with. If you explain that you felt that you were pressured into a service you didn’t need, maybe prorating a refund would be a potential offer. Be sure to send the letter certified, so you will know that it is received.
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