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Del Tech Support refused to cancel and prorate refund on 2 year contract for 300.00 . Did not offer one time charge for work
Did not explain policy as non refundable
Claimed A Virus to collect more money
Use a name that is pronounced the same as a leading computer co.
I feel that by using a reputable company Name but spelling it differently is a way of misleading the customers.
Some more information may help to clarify your claim. After using the service, do you attempt to cancel by telephone? How recently did you use the service? Perhaps if it was recently that you used the service, calling the company may not help get you the resolution you are seeking. Maybe writing a letter to the company will help, so someone with more authority or decision making power than the customer call center can review your issues and see if there is some sort of resolution that you would be happy with. If you explain that you felt that you were pressured into a service you didn’t need, maybe prorating a refund would be a potential offer. Be sure to send the letter certified, so you will know that it is received.
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