Del Tech PC Support LLC-Dispute-#1918822

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Complaint(s) Involved (5) Hide

Bad Business Practices
  • Policy issue
  • Misrepresentation or fraud
  • Poor customer service

Claimant's opinion: Did not explain policy as non refundable

Problem With A Service
  • Bad advice and/or instructions
  • Rude behavior

Claimant's opinion: Claimed A Virus to collect more money

Contract / Agreement / Promise Dispute
  • Inadequate disclosure or misleading information
  • Unfair terms

Claimant's opinion: Use a name that is pronounced the same as a leading computer co.

Customer Service Runarounds
"I Just Feel Ripped Off."

Claimant's opinion: I feel that by using a reputable company Name but spelling it differently is a way of misleading the customers.

Claimant's opinion:

Del Tech Support refused to cancel and prorate refund on 2 year contract for 300.00 . Did not offer one time charge for work

What Claimant Wants

  • Claimant agrees to resolve this matter under the following proposed terms of settlement.
  • Status: In Negotiation
    This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
  • Del Tech Pc Support Llc is asked to agree and settle or make a good-faith counteroffer, offer a rebuttal, or request additional information.
Just make me happy!
Claimant invites Del Tech PC Support LLC to make a fair offer to resolve this complaint (subject to acceptance by claimant).
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COMMUNITY FEEDBACK ABOUT THIS CLAIM Hide

The PeopleClaim community includes volunteers who are passionate about justice – consumer advocates, legal professionals, people with knowledge of specific industries and trades, and anyone who has useful suggestions to help disputing parties resolve a case.
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  • Comment: Contributed by Jennifer S. - On: 01/29/2013
  • Some more information may help to clarify your claim. After using the service, do you attempt to cancel by telephone? How recently did you use the service? Perhaps if it was recently that you used the service, calling the company may not help get you the resolution you are seeking. Maybe writing a letter to the company will help, so someone with more authority or decision making power than the customer call center can review your issues and see if there is some sort of resolution that you would be happy with. If you explain that you felt that you were pressured into a service you didn’t need, maybe prorating a refund would be a potential offer. Be sure to send the letter certified, so you will know that it is received.

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