Public Mediation

D&J Small Engine Repair-Dispute-#1734558

D. S. vs. D&J Small Engine Repair
Boise, Boise, Idaho, 83709, United States
Amount Involved: $92.69
    • Claimant Seeks: View.
    • Claim #: 1734558
    • Amount Involved: 92.69
    • Filed On: May 03, 2012
    • Posted On: May 14, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I ordered a part from D&J Small engines. They said the part would be in at the end of the week. This was for a lawnmower and it was spring so time was of essence. The part never came in. When asked why and when, they didn't know but when it came in they would call me. I told them that I was going else where for the part. This prompted a return phone call from D&J Small Engines saying the part would be shipped a month after the ordered date. I wanted my money back. They wouldn't refund my money. I had to overnight the part directly from Toro. So, I paid twice plus shipping fee's. All this time D&J claimed that Toro did not have the part and they were ordering directly from Toro. I found out later that it was not Toro they were ordering from but a distributor."
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Additional Communication Between Claimant and D&J Small Engine Repair Hide
  • May 03, 2012, D&J Small Engine Repair (responding party) added:

  • He was has been offered a refund but has not come in to get the refund back on his credit card. This was already addressed with the BBB and was setaled as per BBB

  • May 03, 2012, D&J Small Engine Repair (responding party) added:

  • You where offered a refund but you have not come in to have it credited to your cerdit card. and this has been addressed and setaled with the BBB

  • May 03, 2012, Claiming party added:

  • What about my other costs. You have not addressed them. The BBB says the case is closed. That means you don't have to pay the refund if you don't want to. That is the reason I am pursuing this with what is a real consumer protection agency. One that is not paid by business to protect business.

  • May 04, 2012, D&J Small Engine Repair (responding party) added:

  • You need to come in so that we can put the refund on your credit card. As for the other money that you are asking for no that will not be paid to you ever form us but we will gladely give you your refund.

  • May 04, 2012, Claiming party added:

  • D&J continues to not take responsibility for their poor service and costs that their customers take on themselves because of their poor service. They have no remorse for their poor service, no apology, no understanding how their poor service is perceived, etc.. At some point they are going to have to learn this. A start is by holding them responsible for their poor performance.

  • May 04, 2012, D&J Small Engine Repair (responding party) added:

  • You chose to overnight the part not us. you have chossen not to come and get your refund. You have chossen to spend you time and money harasing us with complant after complant that we offered you the refund in the first BBB complant and you have still not come in to get. I do not know what you think we need to do for you.

  • May 05, 2012, Claiming party added:

  • You need to pay me for my losses. The fault lies with you. Take responsibility for your poor service. Pay what I have asked.

  • May 07, 2012, D&J Small Engine Repair (responding party) added:

  • I will give you the refund of your money but that is all the rest is your problem. I consider this resolved becuse you are being unressonable.

  • May 07, 2012, Claiming party added:

  • You promise a part and don't deliver. You obvious don't care. You refuse to refund my money until after I forced your hand with a complaint process. All the lies you have put me through. All the delays you have put me through. All of which has never been denied. Yet you say I am unreasonable. This is the problem. You just don't get it. All of this would have been resolved long time ago if you had any remorse which would have resulted in a refund and an apology. You actually think your customers have no cause to complain when you treat them like this.

  • May 08, 2012, Claiming party added:

  • Pay the $92.69 and this will be resolved. It will not be resolved any other way.

What Claimant Wants Hide
1. refund May 22, 2012 $27.24
2. overnight shipping May 22, 2012 $32.50
3. Research to uncover the lies May 22, 2012 $25.00
4. people claim services May 22, 2012 $7.95
Cash total : $92.69
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Respondent's Counteroffer Hide
What By When How Much
1. Refund May 11, 2012 $27.24
Cash total : $27.24
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Offer History
May 03, 2012
Claimant's Terms of Settlement to D&J Small Engine Repair
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