Public Mediation

Best Buy (Headquarters) Dispute

K. Z. vs. Best Buy (Headquarters)
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1644579
    • Amount Involved: N/A
    • Filed On: Jan 16, 2015
    • Posted On: Jan 27, 2015
    • Complaint(s):
      • Unfair or deceptive exchange or refund policies
      • Misrepresentation of quality of goods sold
      • "I just feel ripped off."
View less
Rate or Review on Best Buy (Hea...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"my boyfriend purchased a HP Envy all in one computer on 12/3/14 for $1,099.00. At the time of purchase he asked to buy the extended warranty which the sales person said he could not do that and would have to call back in 30 days. I did not get the gift til late due do a death in the family--which I can document---so I called today to get the warranty and the date expired yesterday--Im one day late..thats one issue. So I asked if HP will offer me an extended warranty when it expires 1/5/16 and I cant get an answer.
The other problems was that the salesperson sold him a dvd drive for $80 stating there was no drive included--well the computer comes with a dvd drive so best buy will not take back the drive for $80---I should at least get store credit--even Walmart does that. I am very frustrated and sad that they will not work to satisfy my problem.
can you help--I have the documentation"
...
Reply Have a similar problem?
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Change of policy: Im one day late due to extenuating circumstances and I think an exception can be made Jan 31, 2015 N/A
Cash
1. Other – Pay for claim posting cost Jan 31, 2015 $7.99
Just make me happy!
Claimant invites Best Buy (Headquarters) to make a fair offer to resolve this complaint.
Cash total : $7.99
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Best Buy (Headquarters). This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim