Public Mediation

Nancy Vinson vs. Avamere Of Hillsboro Oregon

Major screw-up by Avamere of Hillsboro Oregon-I NEED HELP!

N. V. vs. Avamere Rehabilitation Of Hillsboro
650 SE Oak St, Hillsboro, Oregon, 97123-4120, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 6083523
    • Amount Involved: N/A
    • Filed On: May 24, 2017
    • Posted On: Jun 08, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"To whom it may concern: I was a patient at Avamere of Hillsboro Oregon for about two months and while I was at their facilities a wheelchair was rented from Apria Health Care, for me. When I was release from Avamere, I was sent to another rehab center in Arizona. I was not allowed to take the wheelchair because it was a rental, this statement came from Avamere staff, and I was told that Apria would be contacted for pick up. When Apria went to Avamere they were told they didn’t know where the wheelchair was. Every time Apria went to Avamere they were told the same thing. I knew nothing of what was going on because I was in hospitals and rehab centers in Arizona, until October 2016. By the time I found out what was going on, the account had been turn over for collections, with Global Receivables Solutions. I contacted Avamere and spoke with Rob, the Administer, and was told he would do a sweep to look for the wheelchair and would call me back the next day. When he didn’t call me back I called him back with more information on the chair with a request for call back. I did receive a call back from Rob’s co-workers whom advised me Rob was out of town. I called back on his scheduled return and left another massage, still no return call, I also called another of Avamere Administers Wesley Baum, whom I also explained the problem too and was told he would consider the matter and call me back, again this didn’t happen. I called Mr. Baum several times and left messages, requesting return calls, but it didn’t happen. On the one and only time I talked to Mr. Baum, he told me he had done a sweep of the wheelchairs and they all had Avamere stickers on them but he didn’t check serial numbers or model numbers. On the day, I left there, I was taken to the airport and put on a plane to Arizona, where I was put into another hospital and then another rehab center until October of 2016, both the hospital and the rehab center will tell you I arrived without a wheelchair. Please understand since my stroke I’ve had to retire from my job and now live on a fixed income, I can’t pay $730.00, for a wheelchair I don’t have. I also have a witness to this conversation her name is Karen Tabla, 480-396-8024, she was my caregiver at the time, please contact her if additional verification is needed. When I was contacted by Global Collections I was told that I had signed for the wheelchair so I am reasonable and I had to pay. I tried to tell them I don’t know what I signed, I was to drugged up to even know what day it was, let alone what I was signing. I’m going to contact the BBB in the state of Oregon, hopefully, they can help me.

ADDITIONAL INFORMATION: WHEELCHAIR SERIAL NO. 2A1603002285
MODEL NO. PLA418RBDDA
APRIA HEALTH CARE NO. 503-258-2200
APRIA ADDRESS:20827 NW CORELL RD. HILLSBORO, OR 97124
AVAMERE REHAB NO. 503-648-8588
AVAMERE ADDRESS:650-SE OAK ST. HILLSBORO, OR 97123
AVAMERE’S ADMINISTER: WESLEY BAUM
Nancy VINSON’S CAREGIVER NO. 480-390-8024
CAREGIVER’S ADDRESS:5139 E DALLAS ST. MESA AZ 85205
 
  "
...
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Additional Communication Between Claimant and Avamere Rehabilitation Of Hillsboro Hide
  • Jun 08, 2017, Claiming party added:

  • 1 sent both of my sons your telephone number along with Karen Tabla. Karen was my caregiver at the time she will testify to the fact that I was not allowed to take the wheelchair. My son Chad will testify that I arrived in Arizona without a wheelchair and my son Clint will also testify that I was not allowed to take the wheelchair because he had to go in the airport to bring me a wheelchair.

  • Jun 08, 2017, Claiming party added:

  • Everything I have said in my complaint is true, but what is sad is Avamere, allowed Apria Health Care, (this is where the wheelchair came from) to come into my room at 10 at night, and made me sign for this wheelchair. I was on so much medication I have no idea what I was signing. Apria Health Care, should be ashamed, of their practices. I was not aware of what was going on (being sent to collections) because I was in hospitals and rehab centers from April 29, 2016, to Oct 30, 2016, so I didn’t receive any mail. I do have several people who can testify to these facts.

  • Jun 16, 2017, Claiming party added:

  • ADDITIONAL INFORMATION: WHEELCHAIR SERIAL NO. 2A1603002285
    MODEL NO. PLA418RBDDA
    APRIA HEALTH CARE NO. 503-258-2200
    APRIA ADDRESS:20827 NW CORELL RD. HILLSBORO, OR 97124
    AVAMERE REHAB NO. 503-648-8588
    AVAMERE ADDRESS:650-SE OAK ST. HILLSBORO, OR 97123
    AVAMERE’S ADMINISTER: WESLEY BAUM
    NANCY VINSON’S CAREGIVER KAREN TABLA’S PHONE NUMBER, - 480-390-8024
    CAREGIVER’S ADDRESS:5139 E DALLAS ST. MESA AZ 85205
    WITNESS: KAREN TABLA- 480-390-8024
    WITNESS: CLINT VINSON-503-327-4745- ADDRESS-270 SW EDGEWAY DR. APT B121
    BEAVERTON, OR 97006
    WITNESS: CHAD VINSON-480-518-4854 ADDRESS: 5139E DALLAS ST. MESA AZ 85205

  • Jun 16, 2017, Claiming party added:

  • On 6/16/17 I went forward with this claim. I filed a claim with BBB of Oregon and also check on filing a claim with the small claims court which will be easier then I expected even though I live in AZ now,because I still have lots of family in Oregon including the witness in this case

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: replace wheelchair or pay Apria HealthCare $730.00 Jun 08, 2017 N/A
Cash
1. Other – Pay for claim posting cost Jun 08, 2017 $14.99
Cash total : $14.99
Non-cash: 1 items
  • 0
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "We have conducted a full investigation and do not believe our organization is responsible to reimburse this individual for this expense. "

This claim will remain posted until resolved.

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  • Comment: by Claimant On: 06-09-2017
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  • Thank you for your response and I assure you everything I've said is true. I have three witness  that will tell the same story but, Avamere, will not return calls.
  • 2
  • Contributed Solution: by J Petaluma On 06-08-2017
    View more
    Wheelchair was left in Avamere Rehab's custody. Avamere Rehab should have a protocol in place for handling equipment returns securely. Avamere should IMO pay Apria's $730 bill. More...
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