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I have auto towing ins. by Autovantage. My wife's car broke down on the morning of 1 of . nov 2012. She called Autovantage. They told her that due to the storm going through new jersey and new york that they so busy they could not handle it. She told them she was in southern part of the states. they told her to get another tow co. and they would pay it. She called mad dog towing from cleavland al. The tow was $105.00. Autovantage is refusing to pay the tow bill.
A verbal representation that they would pay for the towing is something that they can be held accountable for. Like in the suggestion already made, writing a letter with information about that representation can possibly help to resolve your claim. Make sure to write down specifics, such as what date and time the call occurred, and who your wife spoke to specifically, to help them in reaching a resolution with you.
Do you know the basis of their denial? Is there anything in the contract with them that allows them to deny certain claims for towing? I am guessing that they probably have a list of tow companies that you must use. However, if there is nothing that indicates they shouldn't pay, I would write them a letter and include a copy of the bill (make sure you keep a copy of the letter as well) and ask them to please pay the bill because there is nothing in the contract that allows them to deny the claim. You may want to include the conversation your wife had with a representative verbally promising that the towing bill would be paid if you called another towing company. Good luck with resolving this claim.
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