Public Mediation

Abl Tax Service Dispute

B. M. vs. Abl Tax Service Llc
9675 Liberia Avenue (business, no mail), 12111 Tall Trees Ln, Manassas, Virginia, 20112-3326, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 1756939
    • Amount Involved: N/A
    • Filed On: Jun 21, 2015
    • Posted On: Jul 02, 2015
    • Complaint(s):
      • Customer service runarounds
      • Contract / Agreement dispute
      • Failure to disclose facts
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Statement of Claim
Claimant says:
"Of great concern to a tax service that filed tax forms to the IRS and two different states for the tax year 2014. They have not sent my file copies despite attempts to contact them both at their place of business in Manassas Virginia and their home in Prince William County, Virginia (also used as an address to send money for tax services). Two different police officers for the city and county have spoken with them, and the only answer I receive is a note saying "their computers were hit by a virus on April 17th" nothing sent to me but an empty attachment, which gave text data for my returns, and my personal information furnished them by mail for completion and filing of taxes. Wanted to notify all those who may have used this service, as I am concerned where my personal information went and why the owners do not either admit their problem and go forward to the IRS and the two states involved to pay for copies to be retrieved from their electronic accounting to be sent to me, the client. How many others have had this issue with their tax service this year? They should be held accountable since they are a licensed corporation and are failing to notify us of any steps they can or have taken to retrieve our personal tax files they had in their computer and which they filed electronically to the IRS, and two States."
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What Claimant Wants Hide
What By When How Much
Non-Cash
1. Replace: copies of 3 tax returns for 2015 not sent to us Jul 31, 2015 N/A
2. Information: Certified letter to us Jul 10, 2015 N/A
3. Letter certifying your request to IRS, and the two States paying and requesting they send file copies to us at our home address. Jul 06, 2015 N/A
Cash
1. Other – Pay for claim posting cost Jul 06, 2015 $7.99
2. Other – Physical delivery charges Jul 06, 2015 $2.99
Cash total : $10.98
Non-cash: 3 items
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