PO Box 81226, Seattle, Mississippi, United States.
Claimant says: I am a seller on amazon. Basically I found a deal on google, and wanted to make some money by selling it. So I put it on the amazon. Then when someone bought it, I ordered a nexus 7 on google.com and shipped it directly to the buyer. (Order 104-1969409-1780231). The buyer wants to return it to me because he does not want it anymore. I told him not to open the box, and he can return it before Nov 15th. ( As is clear f
Claimant says: I am a seller on amazon. Basically I found a deal on google, and wanted to make some money by selling it. So I put it on the amazon. Then when someone bought it, I ordered a nexus 7 on google.com and shipped it directly to the buyer. (Order 104-1969409-1780231). The buyer wants to return it to me because he does not want it anymore. I told him not to open the box, and he can return it before Nov 15th. ( As is clear from the google terms, I can return it within 15 business days.) The buyer says
evermind, he will sell it to someone else".
Ok, here is the surprising part: On Nov 20th, right before thanksgiving vacation, the buyer claims that the product was a used one and if from grey market. And what I am doing is buying cheap, damaged products and sell it on Amazon. I am very angry with that, and contacted the amazon seller support immediately. They replied politely and tell me that I can provide evidence to the payment department by e-mail them at email@example.com. (which is the seller guarantee team).
So I immediately submitted the evidence (1. a receipt from google, which proved the product was shipped to the buyer directly;2. a reply letter from google support that "it is original new product";3. The shipping information.
When I check the states of the claim, it states "a team is investigate this issue".
However, there has been no reply ever since. On Nov 22nd, I received an email from the guarantee team (A-to-z guarantee team) stating that I must provide the address and I will refund the money. I wrote back to them stating my point that the product is not defective and is original, providing evidence in the email and tell them to contact me. Meanwhile, I submitted another request (with all evidence) on the same issue to seller support, and they replied by stating that another team will work on that.
No one from them has contact me since then. Then on Nov 28th, they suddenly charged me and refund the buyer, stating simply that the buyer's claim was approved without giving explanation.
I am amazed right then, and contacted the seller support again, an automatic reply comes, stating that "another team is dealing with this". Then the A-to-z gurantee team wrote back to me, stating that they cannot do anything because I did not replied their email on Nov 22nd. I wrote back stating that they are neglecting evidence I provided, and I provided the evidence to both of the two teams (a-to-z seller guarantee teams and seller support teams). Also, I submitted a request to the seller support team about this issue again.
A few hours later, the seller support team suggest me to provide information to the a-z seller guarantee teams. Meanwhile, the a-z seller guarantee teams reply to me that they did not receive any response from me.
I get totally upset, then I wrote back to both of the teams, providing the exact time (precisely to seconds) and email address to prove that I did reply on Nov 22nd. Then they still insists that I did not reply. In my next email/request, I screenshot my exact replying email on Nov 22nd (which they insist do not exist to them) and attached to the emails/request I submitted to both teams.
And today, I got an email from a-z guarantee team, stating that " we did receive your email, but you did not provide a return address, all sellers must accept returns within 30 days."
What is this supposed to mean? Someone bought something from me, damaged it accidentally (or on purpose, who knows), and make up a reason and they will all be refunded??
Also, more importantly, in the whole process, nobody has ever told me this in any emails I wrote to them, they just stated I did not reply to their email, until I finally provided evidence that I did reply to them.
I am very discontented with the method they are dealing with me. And also, as you may see from the returning reason, my reputation was severely damaged because the reason is "I am selling a used, defective product". I cannot accept this. Each time when I asked in my request/email to forward this to the complaint department or someone who is in charge, this just ignored it.*