Claimant says: Charging for early termination when they failed to meet appointments that they set. I am in collections *

Claimant says: THIS IS FOR A WIRELESS DEVISE THAT I WAS NEVER ABLE TO ACCESS ON MY COMPUTER. I TRIED TO GET THE DEVISE TO WORK AT COSTCO, WE CALLED VERIZON WIRELESS CUSTOMER SERVICE AND THE REP WAS UNABLE TO GET THE DEVISE TO WORK AND TO HELP US. I WAS TOLD BY THE COSTCO CUSTOMER SERVICE REPS THAT I WOULD NOT BE CHARGED ANYTHING AS LONG AS I RETURNED THE DEVISE WITHIN A MONTH. SO I ASKED FRIENDS IN THE SOFTWARE BUSINESS TO HELP ME ...more

Claimant says: THIS IS FOR A WIRELESS DEVISE THAT I WAS NEVER ABLE TO ACCESS ON MY COMPUTER. I TRIED TO GET THE DEVISE TO WORK AT COSTCO, WE CALLED VERIZON WIRELESS CUSTOMER SERVICE AND THE REP WAS UNABLE TO GET THE DEVISE TO WORK AND TO HELP US. I WAS TOLD BY THE COSTCO CUSTOMER SERVICE REPS THAT I WOULD NOT BE CHARGED ANYTHING AS LONG AS I RETURNED THE DEVISE WITHIN A MONTH. SO I ASKED FRIENDS IN THE SOFTWARE BUSINESS TO HELP ME GET IT TO WORK UNSUCESSFULLY. I RETURNED THE DEVISE WITHIN A MONTH AND THE VERIZON REP WAS UNHELPFUL AND TOLD ME I STILL HAD TO PAY FOR THE ACCESS CHARGES. I EXPLAINED I NEVER HAD ACCESS TO THE INTERNET WITH THEIR WIRELESS DEVISE SO WHY WOULD THEY CHARGE ME FOR THAT? I ALSO EXPLAINED THAT I WAS TOLD I COULD RETURN IT WITHIN A MONTH AND I WOULD NOT BE CHARGED. I THEN SPOKE TO A SUPERVISOR, JOHNATHAN, WHO WAS JUST AS UNHELPFUL AS THE REP. HE REFUSED TO BELIEVE I DID EVERYTHING I COULD DO TO GET IT TO WORK AND SAID THEY DON'T SHOW THAT I EVEN CALLED THEIR CUSTOMER SERVICE. OBVIOUSLY ACCUSING ME OF NOT CONTACTING THEIR HELP DESK. I EXPLAINED I DID AND HE SAID I STILL OWE THE ACTIVATION FEE AS IN THEIR CONTRACT. I EXPLAINED THE COSTCO REP SAID I DIDN'T OWE ANYTHING IF I COULD NOT GET IT TO WORK. I EXPLAINED I ALSO HAD BEEN IN USAGE FEE SALES AND WOULD NOT CHARGE THE CUSTOMER IF THE CUSTOMER COULD NOT GET OUR SYSTEM TO WORK...HE DIDN'T CARE AND STATED THEY DID. IT DOESN'T MATTER IF I COULD NOT GET IT TO WORK, I STILL OWED THE USAGE FEES. I SAID IT IS CLEAR IN THEIR CONTRACT AND IT WAS NOT PRESENTED THAT WAY. * ...less

Claimant says: Signed up for MiFi??? 2200. The employee guaranteed about the product data usuage for the residential account vs. business. The first month bill was nearly $ 3,000 and called 611. The reversed the equipment purchase and continued to bill $ 190 montly for the balance $ 3,000 as installments. According to the representive, the verizon corporate had determined the charges and we are liable to pay the balance.*

Claimant says: My son moved into my mother's home and ordered internet service on her phone. This was through my consent as I am her trustee. My son had no problem getting the service without my mother's or my consent.

Unfortunately, he lost his job and couldn't pay the bill. He didn't let me know about the outstanding bill and Verizon sent it to a Debt collector and put a charge off on my mother's credit.

I ...more

Claimant says: My son moved into my mother's home and ordered internet service on her phone. This was through my consent as I am her trustee. My son had no problem getting the service without my mother's or my consent.

Unfortunately, he lost his job and couldn't pay the bill. He didn't let me know about the outstanding bill and Verizon sent it to a Debt collector and put a charge off on my mother's credit.

I called Verizon and they told me they couldn't talk to me or to my son who tried to call them. Because the service wasn't in our names.

Why was Verizon so fast to make a sale and not care about talking to the person who's name was on the account? When I have called to try to get this charge off taken off my mother's account Verizon has put me through so much frustration. They couldn't talk to me until I faxed the proof of power of attorney yet they sold the Internet service to my son without any power of attorney.

Can you help me to get this charge off taken off my mother's credit record? Many of my family can easily pay the bill that my son was ashamed to tell us about.

My mother is at the last end of Alzhiemers disease. She is in a very comfortable home which we all pay something to keep her there. It's costly, but my daughter and son were supposed to help with the cost.
I have to let you know that I am in the process of getting a loan from one of my mother's properties because I've had to take money out of my retirement savings because my son hasn't been able to contribute.This is how the whole chargeoff issue came up. I just wanted Verizon to give me a letter saying that this wasn't my mother's debt. My daughter and I can easily pay the outstanding debt anyway, if they would only give us a letter.

They are just so uncooperative. Is there any advice, help you can give me?* ...less

Claimant says: I paid $280 for September/Octobers bill. My bill on December 1 came to $516.00. It cost me $760 for October thru November and I was only out of the country 2 weeks. I have a $99 per month service on my regular black berry phone, this is totally unreasonable!!!*