Claimant says: Misled by Sprint and Malpractice by Sprint. *

Claimant says: Third party texting to my cell phone without consent and allowed by Sprint @ a cost of $9.99 per call . These are added to your monthly bill with the revenue going to Sprint. I called Sprint ( Jason ) and they explained they know of this behavior, can't remove all of the charges as they can only go back so far !!!!! Then they will at your request block the texting. I feel this is a fraudulent practice because this i ...more

Claimant says: Third party texting to my cell phone without consent and allowed by Sprint @ a cost of $9.99 per call . These are added to your monthly bill with the revenue going to Sprint. I called Sprint ( Jason ) and they explained they know of this behavior, can't remove all of the charges as they can only go back so far !!!!! Then they will at your request block the texting. I feel this is a fraudulent practice because this is not mentioned when the contractual agreement is being engaged with the consumer. This lack of disclosure costs the consumer staggering costs if this practice is universal which I am sure it is. The unwilljngness to remove all of these unwanted texts by Sprint is unethical. I have never had a late bill with my Sprint cell phone account until they started allowing these texts to be billed to my phone. This money making scheme needs to stop. I think the attorney general and who ever should be alerted to this fraud / crime.* ...less

Claimant says: I had a cell phone contract with sprint for 2 years.
I had canceled it After 25 month and around 5 days
Without any contract . They billed me for the whole month
Close to two hundred dollars. I called the costumer service
To correct the bill for the days I had used. They did not correct bill now the bill is close to 275 dollars. I want them to correct the bill for the days I used so I can pay. ...more

Claimant says: I had a cell phone contract with sprint for 2 years.
I had canceled it After 25 month and around 5 days
Without any contract . They billed me for the whole month
Close to two hundred dollars. I called the costumer service
To correct the bill for the days I had used. They did not correct bill now the bill is close to 275 dollars. I want them to correct the bill for the days I used so I can pay. Why the costumer
Have to pay for whole months pay for five days use without a contract.
they prorate the bill if Costner start contract in middle of month.
Now because of this My credit stays changed.
Why any company can over charge the costumer that is stealing
Then that name do not out Bad.
This way this cell companies can steal billions of roller from
Poor cost omers and get rich.
Can you please help me to solve this problem.* ...less

Claimant says: I have had sprint for my wireless phone for several years. My daughter and I shared the family plan, we each had our own phe numbers. Last year my phone broke so I Purchased a new phone, never being told if I did this I would be under contract with them till 2013. Then my granddaughter got my phone and when I tried to get it from her she threw it and it broke. So in February through the insurance and $100.00 I was ...more

Claimant says: I have had sprint for my wireless phone for several years. My daughter and I shared the family plan, we each had our own phe numbers. Last year my phone broke so I Purchased a new phone, never being told if I did this I would be under contract with them till 2013. Then my granddaughter got my phone and when I tried to get it from her she threw it and it broke. So in February through the insurance and $100.00 I was sent a new phone. After recieving this refurbished phone, I complained at least every month by phone or at the place of business in Clackamas or on the computer because the phone would not let me make phone calls, each time asking for a different phone, one that would work as advertised. Each time I was told "oh don't worry it's all fixed now" and each time I went home and still had the same problems. It got to the point that I stopped trying to get online with my phone because it never worked, but the final straw was on Aug. 8 when it would not let me make any phone calls (this had happened before also). I went to the company store on *82nd in Clackamas and told them the problem they told me I could just buy a new phone.... I asked What kind of incentive did they want to give me to keep my business with them since I had had no satisfaction for the last 6 months. They told me like anyone else I could buy the new phone with them. I was angry and went to AT &T purchased my new phone. AT&T called Sprint while I was standing there to tell them I was transfering over to them.

I just recieved a bill for early termination and a bill for the whole month of August. when I called questioning this bill they told me it was because I myself didn't call and tell them I was cancelling my phone and so they continued to bill it as a familiy plan with only my daughters number on there. Also I was being charged early termination because I was supposedly under contract with them until 2013. I told them I should not have to pay because I had complained about the phone for 6 months and constantly asked for a different phone that would work, and nothing was ever done to fix the problem.

I refuse to pay what I don't owe, so now they are trying to make my daughter pay.* ...less

Claimant says: I have had problems with sprint since July 2012. They have given me the run around, extra charged me, trapped me into contracts, etc.


The transcript below is just part of my problem. When I purchased three used phones, they told me I didn't have to upgrade my contracts. Now they have just sent me three new contracts in the mail stating I'm obligated until September 2012.


...more

Claimant says: I have had problems with sprint since July 2012. They have given me the run around, extra charged me, trapped me into contracts, etc.


The transcript below is just part of my problem. When I purchased three used phones, they told me I didn't have to upgrade my contracts. Now they have just sent me three new contracts in the mail stating I'm obligated until September 2012.


Chat ID: 734737957747287523


Customer:
Customer Name: Sandra Newman
EMAIL: snewmang@aol.com
Chat Type: General Inquiry
Chat Reason: I have been on the phone with Sprint for 1 3/4 hours. The last 3/4 hours I have been on hold while Delaine finds a Supervisor to resolve my issue. Should I just hang up?
Drew P.: Thank you for contacting Sprint. I am happy to help you. Please give me a moment to take a look at your account.
Drew P.: Let's move this chat and make it a window of its own. It will enable you to view other Web pages while we chat.

Simply click the white Yes button below now.
Drew P.: Moving this chat window helps ensure our chat remains active even if you move to a different page on the website. Please click on the white Yes button below now.
Drew P.: If you don?t select Yes and move to a different portion of the website, this chat window may close and you will need to initiate another chat session.
Customer: This is ridiculous. I have had issues with Sprint for 2 months now.
Drew P.: I understand your concern and apologize for the inconvenience. Please give me a moment while I research your issue.
Drew P.: Please hold a moment while I access your account.
Drew P.: Please give me a moment while I look into it.
Customer: ok
Drew P.: Thank you for your patience, I will have the information shortly.
Customer: I am soooo frustrated. I don't know what to do.
Drew P.: We have a special team of trained experts who specialize in providing resolutions to the issue that you have mentioned. This is the Advanced Support Group. Please hold a moment while I transfer the chat to them.
Customer: I am on an extra extended lunch break....trying to get this resolved today. Now I've been on hold for 1 hour 52 minutes
Customer: OK. Thank you Drew P.
Drew P.: Hi, I am Mason K from the Advanced Support Group. I am happy to take it forward from here.
Customer: Thank you.
Drew P.: Please give me a moment to quickly go through the notes.
Customer: This issue has gone on for over 2 months now.
Drew P.: I am sorry for the inconvenience you have been facing.
Drew P.: I will try my best to resolve your issue.
Drew P.: Thank you for your patience, I will have the information shortly.
Drew P.: Thank you for waiting.
Drew P.: I have checked the detail and found that you have contacted us many times regrading the the line that was upgraded due to fraud activity and you have canceled the line.
Drew P.: Due to this you have charged for the termination fee.
Drew P.: Correct ?
Customer: yes
Drew P.: Ok.
Customer: no
Customer: I didnt cancel the line.
Drew P.: May I have your concern in detail so that I can check the details ?
Customer: Sprint did, because my phone was traded in at a Sprint store
Customer: details? OK. You just told me there were notes on my account, but here goes.
Customer: On June 24, i reported my phone lost.
Drew P.: Ok.
Customer: On July 1, one of your representatives in the sprint store at hack cross and shelby drive allowed Anita Hunter to trade it in after she tried to activate it and couldn't.
Customer: On July 24 Sprint realized the phone was in their possession and put a cancellation fee on my account.
Drew P.: Ok.
Customer: Ive been constantly telling them...I don't want the line cancelled. They could just send me my phone back and reactivate it.
Drew P.: Please allow me a few more moments.
Customer: They refuse to send the phone back...telling me I need to purchase another one and reactivate the account before 45 days past 7/24 comes.
Customer: Why should I have to purchase another phone when you have my phone.
Customer: I got the line because I needed it. I had to go to Cricket to get a temporary phone while I allow Sprint the opportunity to resolve this issue.
Customer: If the issue is not resolved today, I will have to pay Cricket again.
Customer: My 45 days are running out.
Drew P.: I can understand your frustration and I do apologize for this again.
Customer: I have been your customer since 2004.
Drew P.: You are our valued customer and your satisfaction is really important for us.
Customer: Before this incident, I swore by Sprint and swore I would never go with another company
Drew P.: I am sorry for the delay.
Drew P.: I'm still researching the information for you. Thanks for your patience.
Customer: Earlier today Andrea in the fraud department said she could see where Chance on 8/23 said he would remove the $350 cancellation fee and allow me to get another phone for $.99. She said she was sure Sprint would honor that, since they do have my phone in their warehouse. That was very acceptable to me.
Customer: Then Delaine tells me they cant honor that and they I needed to speak to Supervisor Rachelle, who I'm still holding for....now for over an hour. I don't know if she'll ever answer.
Drew P.: Ok.
Drew P.: I still checking the detail to resolve your issue.
Drew P.: I'm sorry to keep you waiting. This is taking longer than I expected. I should be done soon.

















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?? 2012 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners. All rights reserved.* ...less