Claimant says: I order two items from QVC on 09-03-12...order #4114578059....total $40.76
and ....order#4114571335....total $43.71

Since QVC begins holiday programing on July 25 every year, I thought everything ordered as a Christmas gift was returnable until Jan. 31. Their official holiday period started on 09-30-12 until 01-31-13. I did not know this and returned the two items in December....QVC returned them to m ...more

Claimant says: I order two items from QVC on 09-03-12...order #4114578059....total $40.76
and ....order#4114571335....total $43.71

Since QVC begins holiday programing on July 25 every year, I thought everything ordered as a Christmas gift was returnable until Jan. 31. Their official holiday period started on 09-30-12 until 01-31-13. I did not know this and returned the two items in December....QVC returned them to me. I called customer service and the representative told me that I should have called them before sending them back and they would have approved the return. She told me to send the items back a second time and since I had spoken with customer service, there would be no problm. I returned the items a second time....only to learn today that QVC is returning them to me a second time. I called customer service again, was told I could not return these items (even though I related the prior conversation telling me to return the items), when I objected to this statement, customer service hung up on me. I called them back immediately and asked to speak with a supervisor who was not available but did in fact call me back. The person I spoke with was named Carolyn (as much as I could understand her rapid speech) and she stated again that the items cannot be returned (even though their own representative told me I could return them). I have paid postage two separate times trying to resolve this matter...I have talked with them several times and they inform me that I cannot return these items.....please help.* ...less