Claimant says: I purchased a mattress (which was supposed to be new) from this company which turned out to be defective. I believe the mattress that I received was a used mattress that was returned by someone else, and the store gave it to me. I called the store to report my dissatisfication. They sent an inspector (twice, on two different occassions) to measure the mattress. The mattress has been steadily sinking in one spot. ...more

Claimant says: I purchased a mattress (which was supposed to be new) from this company which turned out to be defective. I believe the mattress that I received was a used mattress that was returned by someone else, and the store gave it to me. I called the store to report my dissatisfication. They sent an inspector (twice, on two different occassions) to measure the mattress. The mattress has been steadily sinking in one spot. The first measurement showed a drop of 7/10 inch". The second inspection showed a drop of one inch. I am not a big person (I weigh 110 pounds). They told me that the mattress had to sink 1-1/2 inches before they deemed it to be defective. In addition, when I got the mattress home and removed the plastic, the tag had been torn off by someone else. I did not remove the tag--it was already gone when I got the mattress. When I originally purchased the mattress, I asked the salesman if the mattress had memory foam in it. He told me no. Later, when I called to complain about the mattress, I asked again if there was memory foam in the mattress. I was told it was not EXACTLY memory foam, but it did contain a type of foam that was like memory foam! I DID NOT WANT MEMORY FOAM, and I told the salesman from the first that I could not sleep on memory foam. After the inspector measured the mattress the second time, I asked what I could do. He told me that I could reschedule another inspection, but not within 60 days! This is getting ridiculous. I paid a lot of money for this mattress that I can't sleep on anymore because it is killing my back.* ...less