Claimant says: I HAVE BEEN A MEMBER OF BALLY TOTAL FITNESS SINCE 1989. LA FITNESS AQUIRED THIS CLUB IN JANUARY OF THIS YEAR. I RECENTLEY WENT TO MY GYM IN CALIFORNIA ON THE RETURN FROM MY VACATION ON THE 13TH OF APRIL TO FIND OUT MUCH TO MY SURPRISE THAT MY MEMBERSHIP HAD EXPIED ON MARCH 21ST.

THEY TOLD ME THEY TRIED TO CALL ME BUT THE NUMBER THEY HAD IN THEIR SYSTEM HAD NEVER BEEN MY NUMBER NOR DID THE CHARGE INFORM ...more

Claimant says: I HAVE BEEN A MEMBER OF BALLY TOTAL FITNESS SINCE 1989. LA FITNESS AQUIRED THIS CLUB IN JANUARY OF THIS YEAR. I RECENTLEY WENT TO MY GYM IN CALIFORNIA ON THE RETURN FROM MY VACATION ON THE 13TH OF APRIL TO FIND OUT MUCH TO MY SURPRISE THAT MY MEMBERSHIP HAD EXPIED ON MARCH 21ST.

THEY TOLD ME THEY TRIED TO CALL ME BUT THE NUMBER THEY HAD IN THEIR SYSTEM HAD NEVER BEEN MY NUMBER NOR DID THE CHARGE INFORMATION EVER EXIST THAT I CAN REMEMBER.

A YEAR PAST WHEN NEW CARDS WERE ISSUED THE MANAGER OF THE LONG BEACH LOCATION SAT WITH ME TOOK MY PHOTO, PUT IN ALL OF THE CORRECT INFORMATION ON THE COMPUTOR AND TOLD ME IT WOULD BE COMPLETE.

I NEVER WAS EBEN CONTACTED EVEN BY EMAIL THAT A PROBLEM WAS EXISTING YET LAFITNESS SEEM TO SEND ME THEIR NEW RATES BY EMAIL THAT HAD INCREASED IF WE WANTED TO CONTINUE OR BECOME A NEW MEMBER.

NOW I CANNOT GO TO THE GYM AND I HAVE MADE TWO CALLS TO THE MEMBER SERVICES AND GET NOTHING BUT A RUNAROUND, THAT SORRY YOU HAVE TO PURCHASE A NEW MEMBERSHIP AT A HIGHER COST JUST LIKE A NEW MEMBER.

THIS IS THE MOST OUTRAGES TREATMENT TO LONG TIME MEMBERS JUST TO GET THEIR NEW MEMBERSHIP HIGHER FEES THAT DO NOT EVEN JUSTIFY THE CONDITION THEY KEEP THE CLUB IN AT THE LONG BEACH LOCATON PARTICULARLY.

I HAVE A CONTRACT WITH THE MANAGERS NAME (RUBY) THAT INSERTED THE NEW INFORMATION ONE YEAR AGO AFTER MY LOCKER HAD BEEN BROKEN INTO AND EVERYTHING STOLEN INSIDE.

I DOUBT THAT LA FITNESS WILL EVEN CARE TO RESOLVE THE COMPLAINT BUT I WILL MAKE SURE THAT ALL OF MY FRIENDS AND RELATIVES CANCEL THEIR MEMBERSHIPS AND GO TO OTHER CLUBS FOR THE TREATMENT AND LACK OF CUSTOMER SERVICE THIS CLUB GIVES TO LOBG TIME MEMBERS.

J REED* ...less

Claimant says: At the Rowlett, TX location, the spin cycles are aging, and always in need of repair, and spare parts that require ordering. Customers have repeatedly requested replacement and upgrades of these machines for the last two years. Due to bikes being out of service for parts or maintenance has resulted in customers having been turned away from a very popular class.
Also, the air conditioning is very inadequate in ...more

Claimant says: At the Rowlett, TX location, the spin cycles are aging, and always in need of repair, and spare parts that require ordering. Customers have repeatedly requested replacement and upgrades of these machines for the last two years. Due to bikes being out of service for parts or maintenance has resulted in customers having been turned away from a very popular class.
Also, the air conditioning is very inadequate in both the spin class room, and the aerobics room.
I have repeatedly brought this to the attention of managers, whom are always eager to cooperate, but the problems never seem to get resolved.* ...less