Claimant says: Dish Network installed a TV satellite system in my home on Dec. 10, 2009, at no cost to me. We have reached a parting of the ways and Dish expects me to pack and pay for shipment of some of its equipment - but not all of it. Dish intends to abandon the dish receiver mounted on the roof to my devices. I do not agree to the cost or leaving the receiver on the roof --Dish put it there and should take it down.*

Claimant says: I PURCHASED DISH NETWORK FOR MY NIECE AS A GIFT. I USED THE PROMOTIONAL COUPON WHICH STATES $50. OFF INSTALLATION, 120 CHANNELS FOR 24.99 FOR 12 MO. FREE HBO & SHOWTIME FOR 1 YR. AND DVR FREE FOR A 2 YR CONTRACT, WHICH SHE SIGNED. THE TECHNICIAN INSTALLED THE EQUIPMENT TODAY, THERE WAS NO HBO & SHOWTIME. HE INSTRUCTED HER TO CALL THEM THAT SHE IS ENTITLED TO IT BASED ON THE PROMOTION. SHE CALLED, WAS TOLD HER BILL ...more

Claimant says: I PURCHASED DISH NETWORK FOR MY NIECE AS A GIFT. I USED THE PROMOTIONAL COUPON WHICH STATES $50. OFF INSTALLATION, 120 CHANNELS FOR 24.99 FOR 12 MO. FREE HBO & SHOWTIME FOR 1 YR. AND DVR FREE FOR A 2 YR CONTRACT, WHICH SHE SIGNED. THE TECHNICIAN INSTALLED THE EQUIPMENT TODAY, THERE WAS NO HBO & SHOWTIME. HE INSTRUCTED HER TO CALL THEM THAT SHE IS ENTITLED TO IT BASED ON THE PROMOTION. SHE CALLED, WAS TOLD HER BILL WOULD BE 49.99. SHE WAS TOLD THAT I WOULD NEED TO CALL, SINCE I PAID FOR THE INSTALLATION AND FIRST MON. BILL. I CALLED, TALKED "RED" OPERATOR #Q1I" WHO TOLD ME SHE COULD NOT GET THE PAID STATIONS UNLESS SHE WAS ENROLLED IN AUTOMATIC PAYMENT. DOUG, THE TECHNICIAN, TOLD HER IT DIDN'T MATTER SHE DIDN'T HAVE A CHECKING ACCOUNT. I INFORMED HER OF THE PROMOTION, SHE SAID IT DIDN'T MATTER. AFTER MUCH BICKERING, SHE THE TALKED WITH A SUPERVISIOR WHO STATED SHE WOULD GIVE HER $15 OFF HER BILL FOR 1 YR. LEAVING HER A BALANCE OF 9.99. SHE INSTRUCTED ME TO HAVE MY NIECE CALL SINCE IT WAS IN HER NAME. WHEN SHE CALLED SHE WAS TOLD HER BILL WOULD BE 39.99 WITH THE 15$ CREDIT. THEY ARGUED FOR 20 MINS. TO NO AVAIL. I THEM CALLED BACK AND WAS TOLD THE SAME ABOUT THE PAY STATIONS AND THAT THE BILL WAS 24.99 WITH THE 15$ DISCOUNT. THIS IS A VISIOUS CYCLE WITH THEM NOT ABIDING BY THE PROMOTION. WE ARE QUITE UPSET AND ARE NOW LOCKED INTO A 2 YR. CONTACT. SINCE THEY MISINFORMED US ABOUT THE PAY STATIONS, THE 15$/MO CREDIT FOR 1 YR. SHOULD MAKE HER BILL $9.99. SINCE THE PROMOTION WAS 24.99/12 MO. THEY DISAGREE. CAN YOU HELP? MY NAME IS ROXANNE ALTEMUS AND MY NIECE, WHO THE BILL IS UNDER IS KRYSTIN BONK. IF YOU NEED MORE INFORMATION, PLEASE CONTACT ME AT MY E-MAIL, YOU CAN GIVE ME YOUR NUMBER BACK AND I WILL CALL YOU. THANKS FOR YOUR HELP.* ...less

Claimant says: I cancelled my contract with dish on 7/22/2010.I was advised to return 2 dish boxes,which were returned(receipt on hand). I paid bill in full 7/26/2010. In August i recieved a new bill with a charge for $40.00 s/h on returned items,which was credited to my september bill. On Sept 3 I received yet another bill $31.08. I called and spoke to Matt Id# 36R who stated I was charge in error,and he would reverse the charge. ...more

Claimant says: I cancelled my contract with dish on 7/22/2010.I was advised to return 2 dish boxes,which were returned(receipt on hand). I paid bill in full 7/26/2010. In August i recieved a new bill with a charge for $40.00 s/h on returned items,which was credited to my september bill. On Sept 3 I received yet another bill $31.08. I called and spoke to Matt Id# 36R who stated I was charge in error,and he would reverse the charge. On 10/5 2010 I receieved yet another bill $31.08. I called and spoke to erin who stated he spoke to his supervisor and charge is and will remain due. He stated I was charged State taxs on the returned boxs,that were origionally charged on my account in error and i needed to pay bill. I explained i shouldnt have to pay taxs on a billing error. He refused to correct the problem so the balance remains unpaid on my account,and so do the harrassing statements and calls every month. Also please note the actual taxs billed were $22.40 . I am not sure what the additional $8.68 is for. Please advise as they state the government requires this payment from the customer even though Dished billed the customer incorrectly. How many others are being charged these fees in error,and is this legal ????Thank You* ...less

...less

...less