Claimant says: I ordered Direct TV through our centurylink bundling. I was told that I would get 210 channels for $29.99. When the service was set up in my home we got the 210 channel with Showtime and I was told we would get hbo, cinamax etc. When I called and told them this they had put in the wrong package and I was suppose to get these channels for 3 months at no extra charge the package was suppose to be &34.99 with a $5 reba ...more

Claimant says: I ordered Direct TV through our centurylink bundling. I was told that I would get 210 channels for $29.99. When the service was set up in my home we got the 210 channel with Showtime and I was told we would get hbo, cinamax etc. When I called and told them this they had put in the wrong package and I was suppose to get these channels for 3 months at no extra charge the package was suppose to be &34.99 with a $5 rebate. Now I got the bill and they are charging me $45 for the hbo etc. Also when I ordered this they told me the price included up to 4 tv's. Now on the bill I am getting charged for 3 receivers that are $6 a piece and I would not even got 4 if I would have known this. I paid the bill for I want good credit. We were Centurylink contomers since 1972. I am ready to cancel it all, what should I do? Also I have been on the phone with both Centurylink and Direct alot this last month and I can't get anywhere. I even ask to talk to s supervisor. Centurylink gave me a $50 credit but I just want what I was told. I diffently was mis lead. thanks* ...less

Claimant says: I have a 3 hour prorated Local usage account. Until recently, my usage has never been over three hours. My latest bill is charging for 12 hours and 17 minutes usage. I called Customer Service and was told calls were made, or calls were received totaling 12 hours and 17 minutes. The fact that received calls are charged the same as called is new to me; whether that is something new or has always been the policy I d ...more

Claimant says: I have a 3 hour prorated Local usage account. Until recently, my usage has never been over three hours. My latest bill is charging for 12 hours and 17 minutes usage. I called Customer Service and was told calls were made, or calls were received totaling 12 hours and 17 minutes. The fact that received calls are charged the same as called is new to me; whether that is something new or has always been the policy I do not know, but my usage remained under 3 hours. I asked for the numbers called or received that repesented the 12 hours and 17 minutes as was told those numbers are only available through a court order. ????? It seems to me that information should be available to me since I am required to pay for them. I feel this is a scam that the company hoped I wouldn't notice. The company agreed to change my account to a regular usage account which would total less than $25 a month (this months bill is (33.27). I told the customer service person I will not pay for 12 hours and 17 minutes and was told my service would be cut off if I failed to pay it.* ...less

Claimant says: Had slow dsl speed, made trouble report was told the trouble was my computer and I needed a new computer. Bought a new computer, same trouble. I made another trouble ticket and was told trouble was my modem, Was sent new modem, still slow speed and now no wireless. Called in again tech came out replaced modem and left, still slow speed and no wireless. Called in again and made another ticket. please call me 2 techs c ...more

Claimant says: Had slow dsl speed, made trouble report was told the trouble was my computer and I needed a new computer. Bought a new computer, same trouble. I made another trouble ticket and was told trouble was my modem, Was sent new modem, still slow speed and now no wireless. Called in again tech came out replaced modem and left, still slow speed and no wireless. Called in again and made another ticket. please call me 2 techs came out on mon and insulted me telling me trouble was mine and they were just coming out courtsey anyway after 3 and 1/2 hrs they got my wireless to work in the Century link modem and the found the trouble with my slow dsl speed was outside in the xbox where the men had been working 2 months ago. The trouble was just where I told them it would be when I called the first time. They never needed in my house I never needed a new computer. I want the cost of new computer refunded to me and century tel can have it. Pleas call me I need something done about what I went through. If I had another choice for dial tone I'd be gone.
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