Claimant says: I was a repeat customer of Big Owls for many months spending hundreds of dollars with them. Little things happened at first, but for the most part things where acceptable. However, when I sent him pictures of my muffler showing no work had been performed by his tech Robert Alphonso dropped out of sight. Robert was suppose to add a sleeve to patch a hole in the muffler. I paid $100 for no work performed. I have asked ...more

Claimant says: I was a repeat customer of Big Owls for many months spending hundreds of dollars with them. Little things happened at first, but for the most part things where acceptable. However, when I sent him pictures of my muffler showing no work had been performed by his tech Robert Alphonso dropped out of sight. Robert was suppose to add a sleeve to patch a hole in the muffler. I paid $100 for no work performed. I have asked for a refund.

To further complicate things, Big Owls also replaced my power steering pump on a Mazda Tribute and will not come out to do the warranty work. They do not stand behind their work or make things right if something goes wrong.

Let's talk about their competitive pricing -- here are some real numbers for you -- we needed a horn button to pass inspection - labor charged $147 and parts where at $26.99 -- after talking to many mechanics my best guess is it should have been about a $50 job with $10 for parts. You can check it out for yourself. The button kit is $7.99 at AutoZone. Ask Al he will tell you they do not mark up the parts. That is not true.

Alphonso Willis, the owner of Big Owls Auto Rescue, lacks integrity and will not address the issues presented and refund my money as asked. You would think a man that is gaining business and reaping financial rewards from customer referrals would understand and value the importance of customer retention and customer satisfaction. They talk a good game, but they do not walk the talk. Bottom line is when all the issues where brought to the table he vanished. Poof. Gone with my money. The way I see it he has stolen money from me and should pay the money back immediately.
In addition they promote and advertise that mechanics are ASE certified. I never saw any ASE certification on any mechanic.* ...less