Claimant says: Hi Betty,<br/><br/>I???m Courtney Kniert of Amazon.com???s Executive Customer Relations team. I just received your complaint from peopleclaim.com and I wanted to reach out to you. Here at Amazon.com we take account confidentiality seriously and we???re not able to discuss your account or orders with a third party. Although we do work with a limited number of agencies to mediate customer complaints, peo ...more

Claimant says: Hi Betty,<br/><br/>I???m Courtney Kniert of Amazon.com???s Executive Customer Relations team. I just received your complaint from peopleclaim.com and I wanted to reach out to you. Here at Amazon.com we take account confidentiality seriously and we???re not able to discuss your account or orders with a third party. Although we do work with a limited number of agencies to mediate customer complaints, peopleclaim.com isn???t one of those approved agencies. <br/><br/>I wasn???t able to locate your Amazon.com account or the order you referenced with just the information supplied here, however we???d still like to assist if you can provide this information directly to us. Our Customer Service is available 24/7 to help. You can contact us via phone, chat, or e-mail by clicking the &quot;Contact Us&quot; button on any Help page (http://www.amazon.com/help).<br/><br/>Betty, I???m sorry you???ve had a difficult time with your order, this isn???t typical and we???re looking forward to resolving this situation. I hope we hear from you soon.<br/><br/>Courtney T. Kniert<br/>Executive Customer Relations<br/>Amazon.com<br/>http://www.amazon.com<br/>* ...less

Claimant says:
Sent: Friday, May 4, 2012 3:36 PM
Subject: Re: Shipping inquiry from Amazon customer Takenya Ford

Hello. Just wanted to let you know I have found legal representation and am going to continue pursuing this. Legally speaking the manufacturer does not count as a third party. I also already have a written statement from you saying that you are willing to fix it. I am not going to let this drop, you ...more

Claimant says:
Sent: Friday, May 4, 2012 3:36 PM
Subject: Re: Shipping inquiry from Amazon customer Takenya Ford

Hello. Just wanted to let you know I have found legal representation and am going to continue pursuing this. Legally speaking the manufacturer does not count as a third party. I also already have a written statement from you saying that you are willing to fix it. I am not going to let this drop, you sold me a defective camera and have screwed me out of $1100 + dollars and 3 months of headaches.

We'll be in touch soon. Or you could just follow through with what you originally promised which was to fix the camera and I will drop the whole thing.

Takenya* ...less

Claimant says: On Aug 6, 2012 I ordered NERVEFIX through amazon.com. The order was cancelled and Amazon did NOT credit my acct. Please credit my acct for $19.55.

Richard Taylor*

Claimant says: Also, in all the process, I communicate with amazon providing solid evidence: 1. receipt from google showing that the product was directly bought and shipped to the buyer;2. the response from google that the products was original;
And amazon purposely neglect my evidence and states" Amazon's investigation revealed no evidence the seller has engaged in any listing infractions, and concluded there was no evidence ...more

Claimant says: Also, in all the process, I communicate with amazon providing solid evidence: 1. receipt from google showing that the product was directly bought and shipped to the buyer;2. the response from google that the products was original;
And amazon purposely neglect my evidence and states" Amazon's investigation revealed no evidence the seller has engaged in any listing infractions, and concluded there was no evidence on either side whether the item was new or not" . However, they did not show any evidence that they investigate and asked the seller to provide evidence. This is totally ridiculous and unacceptable.
Meanwhile, in none of the emails except the last one states that policy "sellers should accept all returns" and "the fact whether the buyers claim is true or not is not relevant". Amazon's duty is to make a fair market and take care of those stuffs, if there is such policy, they should state it in the first email, rather than let me wait for the so called investigation in which they did nothing and neglect all the evidence! * ...less

Claimant says: I have been a seller for Amazon.com for over 1 1/2 years now. I have sold several items and I have done a very good job. I have only a total of 80 people who gave me feedback. Unfortunately, most of the people who file are the ones that only want to complain. And, one thing that I had happen was someone ask me if I wanted to pay them to give back positive feedback so some people are taking advantage of doing it t ...more

Claimant says: I have been a seller for Amazon.com for over 1 1/2 years now. I have sold several items and I have done a very good job. I have only a total of 80 people who gave me feedback. Unfortunately, most of the people who file are the ones that only want to complain. And, one thing that I had happen was someone ask me if I wanted to pay them to give back positive feedback so some people are taking advantage of doing it that way. That is not what I am about.

Nonetheless, I had two people who wanted to return and I took care of both of them. I talked to Seller Support at Amazon.com. The lady told me exactly what to do and I followed her directions and refunded a partial refund. Then Amazon.com sends me a threatning/nasty letter a couple of days ago. They told me that I hadn't handled it properly and they have taken money out of the money that is due to me and they are putting it back on reserve. The lady lied to me (Deanna Tyree) about the item that she purchased from me. First she told me that it was cheap and it was not any good. I told her I was told that I was to give a partial refund of $7 (per Seller Support at Amazon.com) or I would get her a replacement and that was when she confessed they she there was nothing wrong with the product but she really had wanted something else.

Amazon didn't look at my actions and they refunded a total of $15. After I checked things out I told them that they had not handled the situation correctly because I had taken care of the situation. Therefore, they decided to give her $8 out of the account and then they decided to taken a total of $15 and put it on reserve. I am not going to be treated as if I am a criminal. I did what I was told and they didn't check my actions but are hold money back from me.

I asked for this to be put back in my account today. I spoke to a gentleman by the name of Chris and he told me that he could not do anything. I also questioned about money being taken out of my account this week beginning on Sunday, March 10th but I didn't get an answer. I believe that they took more money (possibly the $8) out of my account. So they have taken $15 and $8 out of my account, plus I took out the $7 (for Deanna Tyree). They are doing this to me because a mistake that they made. Chrissy (was the Seller Support lady) that I spoke to that granted me permission to only $7 as a partial payment.

I am going thru an extremely stressful time and this is making everything that much more worse. I am an ethical person and I do not like being treated like a criminal. I have been lacking money (as I have been held up in a divorce for over 2 1/2 years) and I can't afford for mistakes to be blamed on me when they are not my fault but Amazon's.

I hope that you will make them stand good for their error. If they want this customer to have a total of $15 then they need to put my money back and take it out of their expenses because they made the error. Then they need to take my $15 out of reserve and put it back into my account. And they owe me an apology. I have done a lot of business for them and they have received my 20% and made plenty of profit off of me.

I hope that you will stand behind me in this situation and understand that I did my part but Amazon made an error and took it out on me. I know it is a small amount but when I am pinching pennies than the money means a lot to me. I can't afford being mistreated due to their error.

Thank you, Carol* ...less