Claimant says: "I purschased a maintance agreement from new image compute for two months, cost one hundred and ninety nine dollars. I called in and ask them to repair my computer. A tech came on and started to repair the computer. He worked for forty five minutes. He then told me that I needed these to cds to repair it and I did not not have them so he sent them over night by federal express. The cost was thirty five dollars. After receiving them I called the tech and told him they were here. He tried them but they did not work. He did” ...Show more »

Claimant says: "I purschased a maintance agreement from new image compute for two months, cost one hundred and ninety nine dollars. I called in and ask them to repair my computer. A tech came on and started to repair the computer. He worked for forty five minutes. He then told me that I needed these to cds to repair it and I did not not have them so he sent them over night by federal express. The cost was thirty five dollars. After receiving them I called the tech and told him they were here. He tried them but they did not work. He did not call me back. I called him a couple days later and told him the computer was not working. I asked for the manager and told him to give my money back. He said he could not do that but he would put a tech on who would repair it. The tech worked about ten minutes and told me he could not repair it, the computer needed a new modem and he doesn't do that and I just needed to go out and buy a new computer because a new modem would cost too much. I sent the computer out to be fixed. A new modem was installed, my computer works fine now. It only cost me two hundred dollars. I dont think they know how to repair computers because they never repaired the computer.*” ...Show less »