Claimant says: "I advertise through Yext for my child care facility (Love&Care Montessori) with many companies including Yelp. It has come to my attention that yelp is deleting my 5 star reviews. I emailed and pointed out the problem. Yelp responded that computer sort this. However, computer can not do the same for all my reviews. These reviews were done through people to whom currently use my child care facility. I talked to a yelp representative and she said my customers can not review and put a good word for me. I was amazed. If cu” ...Show more »

Claimant says: "I advertise through Yext for my child care facility (Love&Care Montessori) with many companies including Yelp. It has come to my attention that yelp is deleting my 5 star reviews. I emailed and pointed out the problem. Yelp responded that computer sort this. However, computer can not do the same for all my reviews. These reviews were done through people to whom currently use my child care facility. I talked to a yelp representative and she said my customers can not review and put a good word for me. I was amazed. If customers who use my services can not give me good reviews, then who could?! I request that BBB to please investigate Yelp. I read that so many other people also complained about their services. They are practically killing all small businesses such as mine. I appreciate your investigation regarding Yelp and its misconduct. Please inform me of your findings. Thank you. Sincerely, Yael Khooban*” ...Show less »

Claimant says: "On March 4,2013 someone named Paul R wrote a horrifying review claiming I did work for him. I have never done any work for this person. His review states many items that do not even exist in my business. He states he had problems with his liner. I always have stood behind my customers. He states I rent bobcat tractors which I do not, I own my own. He stats I used kids to do my work. My two helpers are veteran workers with 19 years experience combined. He states I took 9 months to complete his work. All my jobs have bee” ...Show more »

Claimant says: "On March 4,2013 someone named Paul R wrote a horrifying review claiming I did work for him. I have never done any work for this person. His review states many items that do not even exist in my business. He states he had problems with his liner. I always have stood behind my customers. He states I rent bobcat tractors which I do not, I own my own. He stats I used kids to do my work. My two helpers are veteran workers with 19 years experience combined. He states I took 9 months to complete his work. All my jobs have been completed per contract completion dates. He stas the work was done 5 years ago. I checked all my contracts 3-7 years ago and all customers were completely satisfied. I have been building/repairing pools for 40 years. My business name and reputation means a lot to me. I can't believe someone could write something that is so untrue like this to distroy someones reputation. Something MUST be done. Thanks, Brian Dube*” ...Show less »

Claimant says: "I have a business called quality home garage doors in austin tx. for a while i was doing very good until a bad review was posted on yelp. i am a hundred percent sure it's a competitor who i was working for that got mad because i went on my own and did it to stop me from getting successful. please help me remove it, its really affecting me. it's not a legit review and it needs to be removed any questions please contact me at 512-709-3704. help me remove it i dont think its fair for my company and my reputation and pleas” ...Show more »

Claimant says: "I have a business called quality home garage doors in austin tx. for a while i was doing very good until a bad review was posted on yelp. i am a hundred percent sure it's a competitor who i was working for that got mad because i went on my own and did it to stop me from getting successful. please help me remove it, its really affecting me. it's not a legit review and it needs to be removed any questions please contact me at 512-709-3704. help me remove it i dont think its fair for my company and my reputation and please if you or someone else please contact me I'm sure we can work this out thanks*” ...Show less »

Claimant says: "Negative reviews stay and hardly are taken off even though we have offered Yelp to submit the proof of false claims by some patients. The response is ALWAYS the SAME generic reply. When the patients are contacted, either privately or on Yelp response to the review, never respond back. 90% of our 5 star reviews have been filtered and 70% of bad reviews (4 out of 6 are false and we have hard evidence to show that) pass through the filter, stay and always come higher than the newer positive reviews. Our business is suffer” ...Show more »

Claimant says: "Negative reviews stay and hardly are taken off even though we have offered Yelp to submit the proof of false claims by some patients. The response is ALWAYS the SAME generic reply. When the patients are contacted, either privately or on Yelp response to the review, never respond back. 90% of our 5 star reviews have been filtered and 70% of bad reviews (4 out of 6 are false and we have hard evidence to show that) pass through the filter, stay and always come higher than the newer positive reviews. Our business is suffering tremendously and our reputation built over the past 8 years is tarnished beacuse of 6 reviews that are not justified and most are claiming false premises. I had to email Yelp about a patient that has made multiple racist remarks to our satff and other reviews that she posted before. She claimed things that were false and we have all the images on survailance video of the office. Yelp took down the review and the reviwer cleaned up her expereince at our clinic as well as ALL her other reviews, and posted another review one star) after our office refused to accept her litigation case (our office does not do that since 2013). Unfortunately, when patients have to pay their responsibility for what their insurance company has not paid, they claim that we are fraud! We have to show them that what they are being charged is established between them and their insurance company and not us. Yelp has been contacting us for ads and many time and after I refused to accept, most of our positive reviews are getting filtered and ALL the negative ones stay.*” ...Show less »

Claimant says: "They let some one post a damaging claim about my company nothing in the post is true”