Claimant says: "I've had XM Radio for years. I was in a position I could not afford it. I called to cancel my subscription. By phone call, a representative of Sirius XM offered me a deal right after the merger. The deal was I would pay for the two radio's service at the price of $30.00 every six months. (2 radio's x $15.00) every six months. I've been paying that amount for the better part of two years.
Recently I have been approached by the company to pay some other price. They state there is no service for that amount. They, (Siri”
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Claimant says: "I've had XM Radio for years. I was in a position I could not afford it. I called to cancel my subscription. By phone call, a representative of Sirius XM offered me a deal right after the merger. The deal was I would pay for the two radio's service at the price of $30.00 every six months. (2 radio's x $15.00) every six months. I've been paying that amount for the better part of two years.
Recently I have been approached by the company to pay some other price. They state there is no service for that amount. They, (Sirius XM) understanding that I had that agreement, stated they don't have that plan anymore. They wanted to do a new contract. I did not agree on it. They should honor the verbal contract that is already in place. We were, and are at a stale mate.
I have received invoices, bills, calls and corresponded back to them. Where I was paid up to date on my original due date with the six month agreement in October, they have now sent me a bill stating they have renewed my account and I need to pay $58.22 to avoid disruption of service. I refused to renew my account for something new because I was satisfied with the verbal contract that was mutually agreed upon years ago.
I recently got off of the phone with Mary, employee#2523 and her supervisor Robert, employee#487. They both understand I had that agreement. They claim it was a promotional service and it was for a limited time. The original representative did not say it was for a limited time. Neither did they charge me as so. Now they are trying to have me agree on another new verbal contract via the telephone for $40.00 that only lasts until February of 2013 while I have their claimed disruption of service letter they wrote up, handing over my head.
The sad part is Sirius XM is the only company doing this type of service. I bought a car receiver just because of its XM capability. The receiver is over 10 years old... that's how long I've been with them. It is now a part of my classic car, a 1989 Honda Prelude. The other car has a stand alone system. I have wired it into my car to the point of removal will cause damages.*” ...Show less »