Public Mediation

Sirius XM Radio Inc-Dispute-#3826501

T. N. vs. Siriusxm
1221 Avenue of the Americas Fl 37, New York, New York, 10020-1010, United States
Amount Involved: Other terms
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I've had XM Radio for years. I was in a position I could not afford it. I called to cancel my subscription. By phone call, a representative of Sirius XM offered me a deal right after the merger. The deal was I would pay for the two radio's service at the price of $30.00 every six months. (2 radio's x $15.00) every six months. I've been paying that amount for the better part of two years.

Recently I have been approached by the company to pay some other price. They state there is no service for that amount. They, (Sirius XM) understanding that I had that agreement, stated they don't have that plan anymore. They wanted to do a new contract. I did not agree on it. They should honor the verbal contract that is already in place. We were, and are at a stale mate.

I have received invoices, bills, calls and corresponded back to them. Where I was paid up to date on my original due date with the six month agreement in October, they have now sent me a bill stating they have renewed my account and I need to pay $58.22 to avoid disruption of service. I refused to renew my account for something new because I was satisfied with the verbal contract that was mutually agreed upon years ago.

I recently got off of the phone with Mary, employee#2523 and her supervisor Robert, employee#487. They both understand I had that agreement. They claim it was a promotional service and it was for a limited time. The original representative did not say it was for a limited time. Neither did they charge me as so. Now they are trying to have me agree on another new verbal contract via the telephone for $40.00 that only lasts until February of 2013 while I have their claimed disruption of service letter they wrote up, handing over my head.

The sad part is Sirius XM is the only company doing this type of service. I bought a car receiver just because of its XM capability. The receiver is over 10 years old... that's how long I've been with them. It is now a part of my classic car, a 1989 Honda Prelude. The other car has a stand alone system. I have wired it into my car to the point of removal will cause damages."
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What Claimant Wants Hide
Just make me happy!
Claimant invites SiriusXM to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from SiriusXM. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 12-06-2012
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  • I have heard from other people with Sirius that if you do let your contract expire, they will possibly contact you again with a better deal to keep you as a customer. Otherwise, in this situation, because you do not have a written agreement for that fee arrangement, they can chose not to continue it or honor it. If you take a look at the customer agreement for Sirius, it specifically says that fees are subject to change without notice, and if you did not have a written contract specifying the term of the payments you have been making, they can change what they charge. I would try to contact them again, and see if perhaps there is a better deal that they can make then the one verbally offered to just continue until this coming February, which is only 2 months from now at this point. The more people you talk to, and point out how long you have been a customer, the more possible it is that they can arrange some form of payment that fits with your liking.
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