Public Mediation

Allstate insurance Bad service practice

G. H. vs. Allstate Insurance Co
2775 Sanders Road, Northbrook, 60062, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 9389761
    • Amount Involved: N/A
    • Filed On: Oct 09, 2011
    • Posted On: Oct 24, 2011
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Allstate Insurance Company canceled our homeowners insurance without warning.
We have had homeowners insurance with them for probably going on 30 years.

We received a notice that they had canceled our homeowners insurance and we had an outstanding balance of $55.44. They said the payment was due in July 2011 and the cancellation letter was dated August 23, 2011.

The agent claims that we would have gotten several prior notifications. If we had received any prior notifications I would have saved them. I go through my mail, and deal with what needs attention and then save all incoming mail for 3 months or more before I clean it out. If we had received a bill I would have payed it! There was not one bill or notification in my back mail only an advertisement from Allstate wanting us to combine our car and homeowners insurance.

I believe the cancellation was a ploy to get us to switch over our car insurance to Allstate. The agent even said as much when I called to talk to them about our cancellation. We cannot switch our car insurance at this time so she refused to rewrite or reinstate our homeowners insurance.

"
...
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Claimant timeline (1) - Hide
  • 10-09-2011 — Reinstate our homeowners insurance retroactive from cancelation date.
Additional Communication Between Claimant and Allstate Insurance Co Hide
  • Sep 07, 2012, Allstate Insurance Co (responding party) added:

  • I’ve sent Ms. Harrison a letter in an attempt to address any issues. Due to privacy concerns, the details regarding our conversations and exchanges cannot be posted here for public view.

    Sincerely,
    Alicia

What Claimant Wants Hide
What By When How Much
1. Replace: Reinstate our home owners insurance Oct 24, 2011 N/A
2. Apology: for not honoring our long history with the company Oct 24, 2011 N/A
3. Change of policy: We should be able to get our homeowners insurance from this company after all the years we have been with them without having to switch our car insurance! Oct 24, 2011 N/A
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Allstate Insurance Co. This claim will remain posted until resolved
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